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Servicenow Service Manager Jobs (NOW HIRING)

NeoDym Technologies

ServiceNow Service Mapping

Chicago, IL · On-site

$60 - $65/hr

ServiceNow Service Mapping Chicago, IL JD:- - Position focused on executing and maintaining Service ... The role supports Discover's IT Asset Management modernization and compliance efforts by mapping ...

DKMRBH Inc

ServiceNow Service Mapping Specialist

Bethesda, MD · On-site

$57.75 - $79.50/hr

... ServiceNow CMDB and Service Mapping Specialist to support enterprise configuration management and ... This role focuses on improving CMDB accuracy, strengthening service mapping capabilities, and ...

9th Way Insignia

ServiceNow Developer/Administrator

OR · On-site +1

Team (Project) Introduction The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow ...

9th Way Insignia

ServiceNow Developer/Administrator

$98K - $120K/yr

Niner Team (Project) Introduction The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow ...

STAND 8

ServiceNow Business Analyst

Los Angeles, CA · On-site

Our global Media client is seeking a ServiceNow Business Systems Analyst with strong experience in Service Portal, Service Catalog, and enterprise service management workflows. The ServiceNow ...

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Servicenow Service Manager information

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How much do servicenow service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for servicenow service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a ServiceNow Service Manager?

A ServiceNow Service Manager is a professional responsible for overseeing the implementation, configuration, and ongoing management of the ServiceNow platform within an organization. They ensure that IT service management processes are effectively supported by ServiceNow, aligning the platform's capabilities with business objectives. ServiceNow Service Managers coordinate between IT teams and business stakeholders, manage platform upgrades, and drive continuous improvement in IT service delivery. Their role often includes project management, process optimization, and ensuring compliance with ITIL or similar frameworks.

How does a ServiceNow Service Manager typically collaborate with other IT teams to ensure smooth service delivery?

As a ServiceNow Service Manager, you will regularly work with various IT teams, such as infrastructure, application support, and security, to align service processes and resolve incidents efficiently. Collaboration often involves facilitating meetings, managing escalations, and coordinating system updates or releases to minimize service disruptions. Effective communication and stakeholder management are key, as you’ll bridge the gap between technical teams and business users to ensure service level agreements (SLAs) are met and continuous improvement initiatives are implemented.

What are the key skills and qualifications needed to thrive as a ServiceNow Service Manager, and why are they important?

To thrive as a ServiceNow Service Manager, you need a strong understanding of IT service management (ITSM) processes, experience with ServiceNow platforms, and a background in IT or computer science. Familiarity with ServiceNow modules, ITIL certification, and expertise in workflow automation and reporting tools are typically required. Excellent leadership, problem-solving, and communication skills help you manage teams, stakeholders, and complex projects effectively. These competencies are crucial for optimizing service delivery, ensuring platform efficiency, and aligning IT services with business goals.

Is ServiceNow still in demand?

ServiceNow Service Managers are in high demand due to the platform's widespread adoption for IT service management and digital workflows. Professionals with skills in ServiceNow administration, development, and certifications like CIS and CSA are sought after in various industries, ensuring strong job prospects and competitive salaries.

What are popular job titles related to Servicenow Service Manager jobs?

For Servicenow Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

ServiceNow Service delivery Manager

Plano, TX • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Must Have Technical/Functional Skills
The ServiceNow Service Delivery Manager is responsible for the end-to-end delivery, governance, operational support, continual improvement, and stakeholder management of the ServiceNow platform. This role ensures ServiceNow services meet business objectives, SLA commitments, compliance requirements, and user expectations while driving platform adoption and innovation. The role typically acts as the primary liaison between business stakeholders, ServiceNow product owners, support teams, implementation partners, and vendors
• 10+ years in IT Service Management / Service Delivery.
• 5+ years managing ServiceNow services or implementations.
• Experience leading global support teams and managed service providers.
• Strong ITIL process governance experience.
Technical Skills
• ServiceNow ITSM
• Incident, Problem, Change Management
• CMDB & Service Mapping
• ITOM / Event Management
• Discovery
• Integrations & APIs
• KPI/SLA reporting
• Agile delivery methodologies
Certifications (Preferred)
• ServiceNow CSA
• CIS-ITSM
• CIS-ITOM
• ITIL v4 Foundation / Managing Professional
• PMP or PRINCE2
Roles & Responsibilities
Service Delivery & Operations
• Own ServiceNow platform service delivery and operational performance.
• Ensure SLA, KPI, availability, incident, problem, and change management objectives are met.
• Lead service reviews and operational governance meetings.
• Manage escalations and major incidents impacting ServiceNow services.
• Drive continual service improvement initiatives.
Stakeholder & Business Relationship Management
• Act as the primary point of contact for business stakeholders.
• Translate business requirements into platform roadmaps and priorities.
• Facilitate executive reviews, QBRs, and steering committee discussions.
• Manage customer satisfaction and service adoption metrics.
ServiceNow Governance
• Define and maintain ServiceNow governance standards.
• Ensure platform compliance with security, audit, SOX, and regulatory requirements.
• Manage release planning and platform lifecycle activities.
• Oversee demand intake and prioritization processes.
Vendor & Financial Management
• Manage ServiceNow partners, MSPs, and vendors.
• Review vendor performance against contractual obligations.
• Support budgeting, forecasting, licensing, and renewal activities.
• Track value realization and ROI metrics.
Platform Strategy & Transformation
• Develop ServiceNow roadmap aligned with enterprise goals.
• Identify automation, AI, workflow, and process optimization opportunities.
• Lead platform upgrades, module implementations, and transformation programs.
• Promote adoption of ITSM, ITOM, ITAM, HRSD, SecOps, CSM, and related modules.
Generic Managerial Skills, If any
• Executive communication
• Vendor management
• Financial management
• Risk management
• Governance leadership
• Strategic planning
• Customer-centric mindset
• Cross-functional team leadership
Salary Range : $120,000 to $150,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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