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Servicenow Service Manager Jobs (NOW HIRING)

Acuity, Inc.

ServiceNow Functional Lead

Reston, VA · On-site

$56.25 - $77.25/hr

... service management capabilities. The Functional Lead serves as the primary bridge between business stakeholders and technical teams, ensuring ServiceNow capabilities align with operational needs ...

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Servicenow Service Manager information

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How much do servicenow service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for servicenow service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a ServiceNow Service Manager?

A ServiceNow Service Manager is a professional responsible for overseeing the implementation, configuration, and ongoing management of the ServiceNow platform within an organization. They ensure that IT service management processes are effectively supported by ServiceNow, aligning the platform's capabilities with business objectives. ServiceNow Service Managers coordinate between IT teams and business stakeholders, manage platform upgrades, and drive continuous improvement in IT service delivery. Their role often includes project management, process optimization, and ensuring compliance with ITIL or similar frameworks.

How does a ServiceNow Service Manager typically collaborate with other IT teams to ensure smooth service delivery?

As a ServiceNow Service Manager, you will regularly work with various IT teams, such as infrastructure, application support, and security, to align service processes and resolve incidents efficiently. Collaboration often involves facilitating meetings, managing escalations, and coordinating system updates or releases to minimize service disruptions. Effective communication and stakeholder management are key, as you’ll bridge the gap between technical teams and business users to ensure service level agreements (SLAs) are met and continuous improvement initiatives are implemented.

What are the key skills and qualifications needed to thrive as a ServiceNow Service Manager, and why are they important?

To thrive as a ServiceNow Service Manager, you need a strong understanding of IT service management (ITSM) processes, experience with ServiceNow platforms, and a background in IT or computer science. Familiarity with ServiceNow modules, ITIL certification, and expertise in workflow automation and reporting tools are typically required. Excellent leadership, problem-solving, and communication skills help you manage teams, stakeholders, and complex projects effectively. These competencies are crucial for optimizing service delivery, ensuring platform efficiency, and aligning IT services with business goals.

Is ServiceNow still in demand?

ServiceNow Service Managers are in high demand due to the platform's widespread adoption for IT service management and digital workflows. Professionals with skills in ServiceNow administration, development, and certifications like CIS and CSA are sought after in various industries, ensuring strong job prospects and competitive salaries.

What are popular job titles related to Servicenow Service Manager jobs?

For Servicenow Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

ServiceNow ITOM Administrator

Jamesville, NY • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Posted 27 days ago

Key responsibilities

  • Configure, optimize, and troubleshoot ServiceNow Discovery to identify and populate Configuration Items (CIs).

  • Develop, maintain, and govern a scalable CMDB aligned with the Common Service Data Model (CSDM), including managing data quality and conducting audits.

  • Design, implement, and maintain Service Mapping to ensure accurate dependency maps for business-critical services.

Job description

Role Overview:
This role is for a ServiceNow ITOM Administrator responsible for the comprehensive management of the Configuration Management Database (CMDB). The administrator will focus on designing, maintaining, and governing a scalable CMDB aligned with the Common Service Data Model (CSDM). Key responsibilities include configuring ServiceNow Discovery, integrating authoritative data sources, ensuring data quality, implementing service mapping, and driving automation within the IT Operations Management (ITOM) framework. The position requires collaboration with various IT teams and stakeholders to support a service-aware operating model.
Key Responsibilities:
  • Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
  • Ensures all Configuration Items (CIs) and their relationships are accurately represented.
  • Implements governance policies to maintain data integrity and compliance.
  • Configures and optimizes ServiceNow Discovery to automatically identify and populate CIs.
  • Manages Discovery credentials, schedules, behavior tuning, and troubleshooting.
  • Monitors Discovery health, coverage, and success rates, driving continuous improvement.
  • Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
  • Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
  • Conducts audits to validate CMDB data accuracy, removing stale, orphaned, or duplicate CIs.
  • Defines naming conventions and enforces change control processes.
  • Establishes and manages CMDB governance processes, defining data ownership and accountability models.
  • Develops and maintains CMDB standards, policies, and operating procedures.
  • Facilitates governance reviews with infrastructure, application, security, and business stakeholders.
  • Monitors CMDB health scores, Discovery completeness, and service mapping accuracy using Health Scan and CMDB Query Builder.
  • Builds interactive dashboards and reports to monitor CMDB health and usage.
  • Leads and maintains adoption of the Common Service Data Model (CSDM) across various service structures.
  • Partners with application, infrastructure, and business teams to define service ownership and relationships.
  • Designs, implements, and maintains Service Mapping, ensuring business-critical services have accurate dependency maps.
  • Works with teams across ITSM, ITOM, Security, Compliance, and Architecture.
  • Provides training and mentorship on CMDB best practices.
  • Develops a roadmap to evolve the CMDB into a service-aware database.
  • Implements and maintains Flow Designer, Orchestration, or IntegrationHub for automated workflows.

Required Skills:
  • Expertise in ServiceNow CMDB design, maintenance, and governance.
  • Proficiency in ServiceNow Discovery configuration, optimization, and troubleshooting.
  • Strong understanding and experience with the Common Service Data Model (CSDM).
  • Experience integrating ServiceNow with tools such as SCCM, Intune, and Tenable.
  • Knowledge of Identification and Reconciliation Engine (IRE) rules.
  • Skills in data quality management, auditing, and change control processes for CMDB.
  • Experience with ServiceNow Service Mapping design, implementation, and maintenance.
  • Familiarity with ServiceNow Health Scan and CMDB Query Builder for reporting and data quality.
  • Ability to implement and maintain ServiceNow Flow Designer, Orchestration, or IntegrationHub for automation.
  • Strong collaboration, communication, and training skills.

Qualifications:
  • N/A years of experience specified.

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