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Servicenow Process Owner Jobs (NOW HIRING)

EXOS

ServiceNow Process Owner

Indianapolis, IN · On-site

The ServiceNow Process Owner will serve as the dedicated owner for ServiceNow platform design, configuration, governance, and continuous improvement in support of a regulated pharmaceutical ...

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH · On-site

$52.25 - $71.75/hr

... process owners, Configuration Item data owners and stakeholders to implement and manage best practices, processes, standard and policy. Has advanced understanding of ITIL CMDB Management, ServiceNow ...

TestingXperts

ServiceNow Lead

Milwaukee, WI

... business owners ServiceNow Implementation Involve in the core development of catalog forms or ... ServiceNow Process To Ensure that the project the solutions which we suggest to th Education ...

Booz Allen Hamilton

ServiceNow Product Owner

Reston, VA

$77K - $176K/yr

ServiceNow Product Owner The Opportunity: We are seeking a skilled and mission-driven ServiceNow ... Collaborate with internal customers, business process owners, and cross-functional teams to gather ...

Booz Allen Hamilton

ServiceNow Product Owner

Norfolk, VA

$77K - $176K/yr

ServiceNow Product Owner The Opportunity: We are seeking a skilled and mission-driven ServiceNow ... Collaborate with internal customers, business process owners, and cross-functional teams to gather ...

Thinkbrg

IT Manager, ServiceNow

Chicago, IL · On-site

Working closely with ITSM process owners, business stakeholders, and development teams, the role ... Develop and maintain ServiceNow standards, architecture diagrams, etc. * Own the daytoday ...

Thinkbrg

IT Manager, ServiceNow

Boston, MA · On-site

Working closely with ITSM process owners, business stakeholders, and development teams, the role ... Develop and maintain ServiceNow standards, architecture diagrams, etc. * Own the daytoday ...

Thinkbrg

IT Manager, ServiceNow

New York, NY · On-site

Working closely with ITSM process owners, business stakeholders, and development teams, the role ... Develop and maintain ServiceNow standards, architecture diagrams, etc. * Own the daytoday ...

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Servicenow Process Owner information

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How much do servicenow process owner jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for servicenow process owner in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Servicenow Process Owner vs Servicenow Business Analyst?

AspectServicenow Process OwnerServicenow Business Analyst
ResponsibilitiesDefines, manages, and improves ServiceNow processes, ensuring alignment with business goals.Analyzes business needs, gathers requirements, and supports process improvements within ServiceNow.
Required SkillsProcess management, ServiceNow platform knowledge, stakeholder communication.Requirements gathering, analytical skills, ServiceNow understanding.
Work EnvironmentCollaborates with process teams, IT, and stakeholders to optimize workflows.Works closely with business units, project teams, and ServiceNow developers.

While both roles require ServiceNow platform knowledge, the Servicenow Process Owner focuses on managing and optimizing processes, whereas the Servicenow Business Analyst concentrates on analyzing requirements and supporting process improvements. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates for each role.

Infographic showing various Servicenow Process Owner job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 4% Full Time, and 88% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
ServiceNow Process Owner

ServiceNow Process Owner

EXOS

Indianapolis, IN • On-site

Contractor

Posted 15 days ago

Job description

Position Overview:
The ServiceNow Process Owner will serve as the dedicated owner for ServiceNow platform design, configuration, governance, and continuous improvement in support of a regulated pharmaceutical manufacturing environment. This role partners closely with Automation, IT, CSV, and site leadership to ensure ServiceNow supports compliant, reliable, and scalable operations at a large-scale manufacturing facility.
This is an on-site role supporting the Automation Department within a GMP-regulated environment.
Responsibilities:
  • Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
  • Architect the CMDB structure for automation systems, define configuration item relationship models, and establish data quality standards.
  • Design and configure Incident, Problem, Knowledge, and Change Management workflows aligned with ITIL best practices.
  • Establish integration architecture between ServiceNow and automation and enterprise platforms including DeltaV, PI Historian, Rockwell systems, CyberArk, Active Directory, and reporting tools.
  • Deploy automated access request forms and role-based permission workflows.
  • Build analytics dashboards, key performance indicator tracking, and service level agreement compliance reporting.
  • Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
  • Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
  • Develop and deliver user training materials and change management communications.
  • Support CMDB Data Steward activities, including configuration item accuracy management, discovery reconciliation, and data quality scoring as needed.
  • Provide support in defining CSV and validation scope for the ServiceNow platform.
  • Advise on advanced analytics, AI-assisted operations, and Phase 4 planning initiatives as requested.

Qualifications:
  • Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated GxP or GMP environment.
  • Strong knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.
  • Experience designing CMDB architecture and configuration item relationship models for industrial or manufacturing automation systems.
  • Proficiency in ServiceNow configuration, workflow design, and integration architecture.
  • Experience supporting 21 CFR Part 11 compliance, electronic records, and audit trail requirements.
Preferred:
  • Experience with automation or control systems such as DeltaV, PI Historian, Rockwell FactoryTalk, or similar platforms.
  • Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI.
  • Pharmaceutical or life sciences manufacturing experience.
  • ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist ITSM.
Education:Employment Type: CONTRACTOR

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