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Servicenow Service Delivery Manager Jobs (NOW HIRING)

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

$116K - $210K/yr

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the ... Support ServiceNow migration activities, including requirements analysis, process mapping, data ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in ... Familiar with tools such as ServiceNow and middleware integration platforms including Oracle ...

Koniag Services, Inc.

The Service Delivery Manager provides hands-on coordination, stakeholder support, and service ... Experience using a formal ITSM platform (e.g., ServiceNow) for service delivery coordination and ...

In-Telecom

WI · On-site

Service Delivery Manager Application Deadline: 30 October 2026 Department: Service Desk Employment Type: Full Time Location: Texas Reporting To: Lauren Rogers Description The Service Delivery Manager ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

Axos Bank

Service Delivery Manager

$120K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high-visibility customer in McLean, VA. The SDM will ...

Socket.dev

Service Delivery Manager

Manhattan, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

ArcLight Consulting

Service Delivery Manager

$110K - $150K/yr

We are seeking a strategic-minded Service Delivery Manager to join our Customer Success team, delivering managed services to Oracle Cloud clients, and reporting to the Senior Manager of Customer ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Ability to create and manage yearly IT budget for client. * Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually ...

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Servicenow Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do servicenow service delivery manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for servicenow service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a ServiceNow Service Delivery Manager?

A ServiceNow Service Delivery Manager is responsible for overseeing the delivery and performance of IT services provided through the ServiceNow platform. They manage client relationships, ensure service levels are met, coordinate with technical teams, and drive continuous improvement in IT service management processes. Their role also involves aligning ServiceNow solutions with business objectives, handling escalations, and reporting on key metrics to stakeholders.

How does a ServiceNow Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A ServiceNow Service Delivery Manager regularly works with cross-functional teams, including developers, business analysts, and stakeholders, to align project goals and ensure smooth implementations. They facilitate communication between technical and non-technical teams, resolve issues, and maintain transparency on project status. Effective collaboration often involves leading meetings, setting clear expectations, and providing proactive support to address roadblocks, which helps deliver high-quality ServiceNow solutions on time.

What are the key skills and qualifications needed to thrive as a ServiceNow Service Delivery Manager, and why are they important?

To thrive as a ServiceNow Service Delivery Manager, you need expertise in IT service management (ITSM), strong project management abilities, and often a bachelor's degree in IT or a related field. Familiarity with ServiceNow platforms, ITIL certifications, and experience with workflow automation tools are typically required. Exceptional communication, leadership, and problem-solving skills are crucial for managing teams and building client relationships. These competencies enable effective delivery of ServiceNow solutions, ensuring client satisfaction and operational efficiency.

What are popular job titles related to Servicenow Service Delivery Manager jobs?

For Servicenow Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

ServiceNow Service delivery Manager

Plano, TX • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills
The ServiceNow Service Delivery Manager is responsible for the end-to-end delivery, governance, operational support, continual improvement, and stakeholder management of the ServiceNow platform. This role ensures ServiceNow services meet business objectives, SLA commitments, compliance requirements, and user expectations while driving platform adoption and innovation. The role typically acts as the primary liaison between business stakeholders, ServiceNow product owners, support teams, implementation partners, and vendors
• 10+ years in IT Service Management / Service Delivery.
• 5+ years managing ServiceNow services or implementations.
• Experience leading global support teams and managed service providers.
• Strong ITIL process governance experience.
Technical Skills
• ServiceNow ITSM
• Incident, Problem, Change Management
• CMDB & Service Mapping
• ITOM / Event Management
• Discovery
• Integrations & APIs
• KPI/SLA reporting
• Agile delivery methodologies
Certifications (Preferred)
• ServiceNow CSA
• CIS-ITSM
• CIS-ITOM
• ITIL v4 Foundation / Managing Professional
• PMP or PRINCE2
Roles & Responsibilities
Service Delivery & Operations
• Own ServiceNow platform service delivery and operational performance.
• Ensure SLA, KPI, availability, incident, problem, and change management objectives are met.
• Lead service reviews and operational governance meetings.
• Manage escalations and major incidents impacting ServiceNow services.
• Drive continual service improvement initiatives.
Stakeholder & Business Relationship Management
• Act as the primary point of contact for business stakeholders.
• Translate business requirements into platform roadmaps and priorities.
• Facilitate executive reviews, QBRs, and steering committee discussions.
• Manage customer satisfaction and service adoption metrics.
ServiceNow Governance
• Define and maintain ServiceNow governance standards.
• Ensure platform compliance with security, audit, SOX, and regulatory requirements.
• Manage release planning and platform lifecycle activities.
• Oversee demand intake and prioritization processes.
Vendor & Financial Management
• Manage ServiceNow partners, MSPs, and vendors.
• Review vendor performance against contractual obligations.
• Support budgeting, forecasting, licensing, and renewal activities.
• Track value realization and ROI metrics.
Platform Strategy & Transformation
• Develop ServiceNow roadmap aligned with enterprise goals.
• Identify automation, AI, workflow, and process optimization opportunities.
• Lead platform upgrades, module implementations, and transformation programs.
• Promote adoption of ITSM, ITOM, ITAM, HRSD, SecOps, CSM, and related modules.
Generic Managerial Skills, If any
• Executive communication
• Vendor management
• Financial management
• Risk management
• Governance leadership
• Strategic planning
• Customer-centric mindset
• Cross-functional team leadership
Salary Range : $120,000 to $150,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

What Tata Consultancy Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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