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Servicenow Configuration Manager Jobs (NOW HIRING)

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC

$70K - $100K/yr

Top Skills' Details ServiceNow CMDB Administration & Data Quality- They need someone who can clean up, validate, and maintain Configuration Items (CIs), relationships, ownership, and lifecycle data ...

Us Bank

ServiceNow CMDB Analyst

Atlanta, GA · On-site

$100 - $125/hr

Bank is seeking a ServiceNow CMDB Analyst to join our IT Asset Management & Data team. This role is responsible for supporting and improving the Configuration Management Database (CMDB) within the ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC · On-site

$70K - $100K/yr

Top Skills' Details ServiceNow CMDB Administration & Data Quality- They need someone who can clean up, validate, and maintain Configuration Items (CIs), relationships, ownership, and lifecycle data ...

Purple Drive

ServiceNow ITAM & CMDB Developer

Newark, NJ · On-site

$56.50 - $77.75/hr

ServiceNow ITAM & CMDB Developer We are seeking a detail-oriented CMDB & IT Asset Management Business Analyst to support the governance, operational compliance, lifecycle management, and data quality ...

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC

$70K - $100K/yr

Top Skills' Details ServiceNow CMDB Administration & Data Quality- They need someone who can clean up, validate, and maintain Configuration Items (CIs), relationships, ownership, and lifecycle data ...

US Bank

ServiceNow CMDB & ITOM Engineer

Irving, TX · On-site

$51.75 - $71.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

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Servicenow Configuration Manager information

See salary details

$37.5K

$95.9K

$144.5K

How much do servicenow configuration manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for servicenow configuration manager in the United States is $95,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What does a ServiceNow Configuration Manager do?

A ServiceNow Configuration Manager is responsible for overseeing and maintaining the configuration management database (CMDB) within the ServiceNow platform. They ensure that all IT assets and configuration items are accurately tracked, updated, and aligned with organizational policies. Their duties include implementing best practices, managing data integrity, supporting audits, and coordinating with various teams to ensure smooth IT service management processes. This role is crucial for improving service delivery, reducing downtime, and supporting compliance requirements.

What are the key skills and qualifications needed to thrive as a ServiceNow Configuration Manager?

To thrive as a ServiceNow Configuration Manager, you need a strong understanding of IT service management (ITSM), configuration management principles, and hands-on experience with the ServiceNow platform, often backed by a relevant degree and ServiceNow certifications. Familiarity with tools like ServiceNow CMDB, ITIL frameworks, and scripting languages such as JavaScript is typically required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for collaborating with stakeholders and managing complex configurations. These skills ensure accurate system configurations, minimize downtime, and align IT services with business objectives.

What are some common challenges faced by a ServiceNow Configuration Manager when managing configuration items (CIs) across large organizations?

A ServiceNow Configuration Manager often encounters challenges such as ensuring data accuracy and consistency across thousands of configuration items (CIs), maintaining up-to-date CI records amidst frequent organizational changes, and establishing effective governance for configuration management processes. Collaboration with various IT and business units is necessary to gather and validate CI information, which can be complex in larger organizations. Additionally, balancing system customization requests with best practices and compliance standards is a critical aspect of the role.

What is the difference between Servicenow Configuration Manager vs Servicenow System Administrator?

AspectServicenow Configuration ManagerServicenow System Administrator
Primary RoleOversees ServiceNow configuration, workflows, and process automationMaintains and supports ServiceNow platform, manages user access, and performs system updates
CertificationsITIL, ServiceNow Certified Implementation SpecialistITIL, ServiceNow Certified System Administrator
Work EnvironmentFocuses on configuring and customizing ServiceNow modulesSupports daily platform operations and user support
Employer & Industry UsageUsed by organizations implementing ServiceNow for ITSMUsed by organizations maintaining ServiceNow platforms

While both roles work within the ServiceNow ecosystem, the Configuration Manager primarily focuses on customizing and configuring the platform to meet business needs, whereas the System Administrator handles ongoing platform support, maintenance, and user management. Understanding these differences helps organizations assign the right responsibilities to each role.

What cities are hiring for Servicenow Configuration Manager jobs?

Cities with the most Servicenow Configuration Manager job openings:

What states have the most Servicenow Configuration Manager jobs?

States with the most job openings for Servicenow Configuration Manager jobs include:

What are popular job titles related to Servicenow Configuration Manager jobs?

For Servicenow Configuration Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Configuration Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $95,935 per year, or $46.1 per hour.

ServiceNow Systems Administrator

Oakland, CA • Hybrid

Pivot Point Solutions
See more jobs at Pivot Point Solutionsexternal

$130K - $165K/yr

Full-time

Posted 13 days ago

Key responsibilities

  • Administer, maintain, and optimize the ServiceNow CMDB platform, including establishing governance standards and policies

  • Define and manage CI lifecycle processes such as creation, maintenance, verification, and retirement

  • Support and optimize ServiceNow Discovery and Service Mapping processes, including onboarding new CMDB data sources

Job description

Pivot Point Solutions

Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.

Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.

 

Job Overview
Title: Senior ServiceNow Administrator
Sector: Information Technology
Seniority: Senior Level
Location: Oakland, CA (Hybrid — on-site 1-2 days/week)
Job Type: Contract
Contract Length: 12+ Months with Extension Potential
Compensation: $130K - $165K

About the Role
We're seeking an experienced Senior ServiceNow CMDB Administrator to lead the administration, governance, and continuous improvement of our ServiceNow Configuration Management Database (CMDB). This role ensures the CMDB serves as a trusted source of configuration and service data through effective governance, data quality management, CSDM alignment, CI lifecycle management, and integration oversight. The ideal candidate brings deep expertise in ServiceNow CMDB, CSDM, CI Class Manager, IRE, and Discovery, partnering with infrastructure, application, cloud, asset, and service management teams to improve CMDB maturity, service visibility, and operational data integrity.

Key Responsibilities

  • Administer, maintain, and optimize the ServiceNow CMDB platform; establish and enforce governance standards, policies, and procedures
  • Define and manage CI lifecycle processes, including creation, maintenance, verification, and retirement
  • Lead implementation and adoption of the Common Service Data Model (CSDM), mapping relationships across business applications, application/technical/business services, and infrastructure
  • Administer and govern CI Classes using CI Class Manager, including class hierarchies, inheritance structures, and new class/attribute requests
  • Configure and maintain Identification and Reconciliation Engine (IRE) rules; eliminate duplicate/conflicting CI records and troubleshoot reconciliation conflicts
  • Support and optimize ServiceNow Discovery and Service Mapping processes, including onboarding new CMDB data sources
  • Monitor and improve CMDB Health metrics (completeness, correctness, compliance); lead data remediation and cleansing initiatives
  • Serve as primary CMDB subject matter expert, partnering with Infrastructure, Cloud, Application, Asset Management, Security, and ITSM teams

Qualifications

Required:

  • 5+ years of hands-on ServiceNow experience
  • 3+ years of dedicated ServiceNow CMDB administration in a large enterprise environment
  • Demonstrated experience implementing and supporting CSDM
  • Strong hands-on expertise with CI Class Manager, IRE, CMDB Data Model, CI Relationships, CMDB Health, and Data Certification
  • Experience developing and enforcing CMDB governance processes and managing CI lifecycle/data quality initiatives
  • Experience supporting ServiceNow Discovery implementations
  • Strong understanding of ITIL Configuration Management processes
  • Experience troubleshooting CMDB integrations and reconciliation issues
  • Ability to analyze complex service and infrastructure dependencies

Preferred:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CIS - Discovery and/or CIS - Service Mapping
  • Experience with ServiceNow ITOM and Service Mapping implementations
  • Experience with Azure and/or AWS
  • Experience integrating tools such as SCCM/MECM, Tanium, VMware, SolarWinds, Dynatrace, or Flexera
  • Experience in regulated utility, energy, healthcare, or financial environments

Work Environment

  • Local candidates required — on-site in Oakland 1-2 days per week
  • Candidate location must be listed at the top of the resume