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Service Writer Jobs in Portland, OR (NOW HIRING)

Jobs for Humanity

Speakers/Writers

Hillsboro, OR

$15 - $60/hr

... writer, editor, or similar roles. Interest in AI and machine learning concepts. Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an ...

Jobs for Humanity

Speakers/Writers

Vancouver, WA

$15 - $60/hr

... writer, editor, or similar roles. Interest in AI and machine learning concepts. Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an ...

Swickard Auto Group

Express Service Advisor

Gladstone, OR · On-site

$50K - $80K/yr

WHAT YOU'LL DO • Greet guests on the express drive with a warm, professional presence - setting the tone for a fast, respectful service experience • Write repair orders for express services - oil ...

micro1 AI

Medical Writing Manager

Hillsboro, OR · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

micro1 AI

Medical Writing Manager

Gresham, OR · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

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Showing results 41-60

All JobsService Writer JobsService Writer Jobs in Portland, OR

Service Writer information

See Portland, OR salary details

$12

$24

$43

How much do service writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service writer in Portland, OR is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Portland, OR? For Service Writer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Portland, OR look for? The top searched job categories for Service Writer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Writer jobs? Cities near Portland, OR with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,625 per year, or $24.8 per hour.

Automotive Service Advisor - Vancouver WA | Dick Hannah Dealerships

Dick Hannah Chrysler Jeep Dodge

Vancouver, WA • On-site

$5.0K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture. 

Automotive Service Writers Compensation and Benefits:

Automotive Service Writers Competitive Salary:  Enjoy a 7.5% commission of total individual repair order gross parts and service sales, plus spiffs and bonuses. Average minimum monthly commission is $5,000 and may increase based on total individual service sales. 

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.

Automotive Service Advisor/Writer Responsibilities: 

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Explains completed work and all charges to customers. 
  • Maintains high customer satisfaction standards.
     

Automotive Service Advisor/Writer Qualifications: 

  • Ability to read and comprehend instructions and information.
  • Excellent communication and time management skills.
  • Ability to multi-task and prioritize.
  • Physical ability to use computer hardware/software.
  • Team player with a positive attitude and ability to collaborate in a team-oriented process.
  • Must maintain clean driving record and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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