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Service Writer Jobs in Portland, OR (NOW HIRING)

JAC Products

SERVICE WRITER

Portland, OR · On-site

The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...

JAC Products

SERVICE WRITER

Portland, OR · On-site

The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...

Integrus

Architectural Specifications Writer

Portland, OR

$95K - $115K/yr

Architectural Specifications Writer ID: 1095 Location: Portland, OR Department: Architecture Salary ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Ask IT consulting

Technical Writer

Portland, OR

Technical Writer Location: Portland , Oregon 97202 Duration: 12 Months Positions Description: Looking for someone who can write at two levels: * Design documentation * End user documentation ...

Procom Services

215159 Technical Writer

Hillsboro, OR · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... As Senior Technical Writer you will work directly with our product, design and test teams to ...

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Showing results 1-20

All JobsService Writer JobsService Writer Jobs in Portland, OR

Service Writer information

See Portland, OR salary details

$12

$24

$43

How much do service writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service writer in Portland, OR is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Portland, OR? For Service Writer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Portland, OR look for? The top searched job categories for Service Writer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Writer jobs? Cities near Portland, OR with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,625 per year, or $24.8 per hour.

SERVICE WRITER

JAC Products

Portland, OR • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

JAC Products rating

5.7

Company rating: 5.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.
This postion is for a day postion tues-sat
ESSENTIAL DUTIES
• Greet customers and collect detailed notes about service concerns
• Create, open, and manage repair orders
• Communicate repair needs, timelines, and estimates to customers
• Coordinate with dispatch and foreman/techncians to ensure accurate diagnosis and repair
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions an filing claims
• Order parts and materials as needed
• Review completed work orders for accuracy and proper billing
• Maintain organized records of service history
• Ensure compliance with company policies and safety procedures
• Assist with general administrative tasks to support shop operations
Qualifications

  • High school diploma or equivalent
  • Previous experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus)
  • Strong communication and customer service skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong organizational and problem-solving skills
  • Ability to interpret technician notes and convert them into customer-friendly explanations
  • The ability to work with a team
  • CDK experience is a big plus.
Physical Requirements
  • Ability to work in a shop environment
  • Ability to lift up to 50lbs (very seldom)
  • Occasional walking between office and service bays
Benefits
  • Health, dental, and vision insurance available
  • Paid time off starts accruing immediately
  • 401K Plan Options + Company Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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