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Service Writer Jobs in Portland, OR (NOW HIRING)

Walmart

Auto Care Center Service Writer

Vancouver, WA · On-site

$17.50 - $30.50/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

New

Integrus

Architectural Specifications Writer

Portland, OR

$95K - $115K/yr

Architectural Specifications Writer ID: 1081 Location: Portland, OR Department: Architecture Salary ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Actalent

Technical Writer

Sherwood, OR

$26 - $32/hr

Technical Writer The Technical Writer/Documentation Specialist will produce high-quality ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

Janel Group LLC

Entry Writer

Portland, OR · On-site

$25 - $28/hr

Customs Entry Writer Janel Group is seeking a Customs Entry Writer to join our team! If you're a ... Collaborating with the team to deliver outstanding service to our customers while leveraging ...

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Janel Group

Entry Writer

Portland, OR

$25 - $28/hr

Customs Entry Writer Janel Group is seeking a Customs Entry Writer to join our team! If you're ... Collaborating with the team to deliver outstanding service to our customers while leveraging ...

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Ask IT consulting

Technical Writer

Portland, OR

Technical Writer Location: Portland , Oregon 97202 Duration: 12 Months Positions Description: Looking for someone who can write at two levels: * Design documentation * End user documentation ...

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All JobsService Writer JobsService Writer Jobs in Portland, OR

Service Writer information

See Portland, OR salary details

$12

$25

$45

How much do service writer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for service writer in Portland, OR is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Portland, OR? For Service Writer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Portland, OR look for? The top searched job categories for Service Writer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Writer jobs? Cities near Portland, OR with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,576 per year, or $25.8 per hour.

Service Advisor / Writer

Triumph Columbia River

Portland, OR

$22 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland

At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.

This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.

What You’ll DoService Operations
  • Help maintain a smooth, organized, and efficient service department
  • Write clear, accurate repair orders and document customer concerns properly
  • Estimate costs and completion times while setting realistic expectations
  • Schedule service work and manage technician workflow based on skill level and shop capacity
  • Monitor work-in-progress to ensure quality, timeliness, and communication
  • Coordinate with technicians, parts staff, and customers throughout the repair process
  • Create estimates for internal, customer-pay, and wreck repairs
  • Open and close customer-pay, warranty, and internal repair orders
  • Follow OEM warranty procedures and maintain proper documentation
  • Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
  • Operate efficiently in Dealer DMS, CRM, and OEM systems
Customer Service
  • Deliver excellent customer service with professionalism and confidence
  • Greet customers promptly and communicate clearly in person, over the phone, and through email/text
  • Keep customers informed throughout the repair process—even when there are delays or no major updates
  • Handle complaints and difficult situations with a calm, solutions-focused attitude
  • Recommend maintenance and additional services when appropriate
  • Pay close attention to repeat repairs and help ensure issues are fully resolved
What We’re Looking For
  • Previous motorcycle or powersports service writing/advising experience
  • Strong knowledge of Triumph, BMW, & modern metric motorcycles
  • Experience scheduling work and managing technician workflow
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong communication and customer service skills
  • Professional, direct, no-BS attitude with strong follow-through
  • Comfortable balancing customer satisfaction with shop efficiency and profitability
  • Current motorcycle endorsement required
What We Offer
  • Full-time schedule: Tuesday–Saturday
  • Competitive pay with commission opportunities and growth potential
  • Paid Time Off (PTO)
  • Health insurance
  • 401(k) with company match
  • A fun, high-energy environment surrounded by passionate motorcycle people
Working Conditions
  • Fast-paced dealership and shop environment
  • Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
  • Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed
Location

Cascade Moto Portland

10329 SW Cascade Ave

Portland, OR 97223

If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.

Apply now and send us your resume and experience.

At Triumph Columbia River we are motorcycle enthusiasts, and we are excited to help you experience the fun and adventure that a quality Triumph motorcycle can bring into your life! We are proud to serve the Portland area, offering the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you’re making your choice to ongoing maintenance and customization. At Triumph Columbia River, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.