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Service Writer Jobs in Portland, OR (NOW HIRING)

Swickard Auto Group

Service Advisor

Vancouver, WA · On-site

$50K - $120K/yr

... Write up repair orders accurately, capturing customer concerns clearly for the service team • ... Provide clients with accurate estimates, transparent timelines, and proactive updates throughout ...

ZGF Architects

Specifications Writer

Portland, OR · On-site

$110K - $150K/yr

ZGF is seeking an Architectural/Construction   Specifications Writer  to join our team in our  Portland, OR,  office with at least 10 years of experience. Each day we ideate, collaborate, and ...

ZGF Architects

Specifications Writer

Portland, OR · On-site

$110K - $150K/yr

ZGF is seeking an Architectural/Construction Specifications Writer to join our team in our Portland, OR, office with at least 10 years of experience. Each day we ideate, collaborate, and create ...

Acara Solutions

Technical Writer II

Tualatin, OR

$43.50/hr

... search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do ... Develop accurate written and visual instructions for complex assembly and test operations.

Integrus

Architectural Specifications Writer

Portland, OR · On-site

$95K - $115K/yr

Title Architectural Specifications Writer Location Portland, OR Firm Description Integrus ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Fisher Investments

Financial Content Writer

Gresham, OR · Hybrid

Our Creative Content Team is seeking an experienced long-form writer with strong previously established knowledge in investing and capital markets. This individual will create, develop, and review a ...

Fisher Investments

Financial Content Writer

Camas, WA · Hybrid

Our Creative Content Team is seeking an experienced long-form writer with strong previously established knowledge in investing and capital markets. This individual will create, develop, and review a ...

Fisher Investments

Financial Content Writer

Camas, WA · Hybrid

Our Creative Content Team is seeking an experienced long-form writer with strong previously established knowledge in investing and capital markets. This individual will create, develop, and review a ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Portland, OR

Service Writer information

See Portland, OR salary details

$12

$25

$44

How much do service writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service writer in Portland, OR is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $29.13 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Portland, OR? For Service Writer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Portland, OR look for? The top searched job categories for Service Writer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Writer jobs? Cities near Portland, OR with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,805 per year, or $25.4 per hour.

Service Advisor

Swickard Auto Group

Vancouver, WA • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
Mercedes-Benz Sprinter Van Luxury & Hospitality B2B Account Management Vancouver, WA
The Service Advisor is the face of our service experience - the person who sets expectations, builds trust, and ensures every client feels genuinely cared for. If you love the intersection of automotive expertise and exceptional customer relationships, this role was made for you. Join us as a founding team member and help define what exceptional van service looks like in the Pacific Northwest.
ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER
The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in September 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership - we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.
This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold - you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.
At our Van Center, hospitality is a core value - not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.
WHAT YOU'LL DO
• Greet clients with warmth and professionalism, setting the tone for a hospitality-first experience from the first interaction
• Write up repair orders accurately, capturing customer concerns clearly for the service team
• Provide clients with accurate estimates, transparent timelines, and proactive updates throughout the repair process
• Serve as the primary point of contact between clients and technicians, ensuring clear communication flows in both directions
• Recommend appropriate maintenance services based on manufacturer guidelines and vehicle condition
• Follow up with clients post-visit to ensure complete satisfaction
• Manage scheduling to optimize shop capacity and minimize client wait times
• Support a seamless, low-friction customer experience aligned with Mercedes-Benz brand standards
WHAT WE'RE LOOKING FOR
• 2+ years of service advisor or service writer experience in an automotive dealership or service environment
• Strong interpersonal and communication skills - you make people feel at ease
• Genuine hospitality orientation: you go beyond transactional and make every interaction memorable
• Familiarity with Dealer Management Systems (CDK, Reynolds & Reynolds, or similar)
• Ability to explain technical information to non-technical clients with clarity and patience
• Comfort managing a high-volume, fast-paced environment without sacrificing quality
• Mercedes-Benz or luxury brand experience a plus
• Valid driver's license with clean record
COMPENSATION & STRUCTURE
• Base salary plus performance-based commission tied to service revenue and CSI scores
• Bonus opportunities for outstanding customer satisfaction results
WHY JOIN OUR FOUNDING TEAM?
• Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation
• Represent one of the world's most iconic luxury brands
• Competitive compensation package with performance-based incentives
• Manufacturer-supported training and Mercedes-Benz certification opportunities
• Collaborative, hospitality-first culture where your contributions are seen and valued
• Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors
• Full benefits package including medical, dental, vision, and paid time off
• Career growth potential as the business grows and scales
VIDEO UPDATES
Big things are happening in the Sprinter world!
NEW Mercedes-Benz Van Center of Vancouver!
Salary Description
$50K - $120K per year

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