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Service Writer Jobs in Montana (NOW HIRING)

Walmart

Auto Care Center Service Writer

Havre, MT · On-site

$16 - $29/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Helena, MT · On-site

$17 - $30/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Missoula, MT · On-site

$17 - $30/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Butte, MT · On-site

$17 - $30/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Helena Motors

Service Advisor

Helena, MT · On-site

$65K - $115K/yr

Job Summary We are seeking a dedicated and knowledgeable Service Writer/Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive ...

Helena Motors Group

Service Advisor

Helena, MT · On-site

Job Summary We are seeking a dedicated and knowledgeable Service Writer/Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive ...

Helena Motors

Service Advisor

Helena, MT · On-site

Job Summary We are seeking a dedicated and knowledgeable Service Writer/Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive ...

Zoot Enterprises, Inc.

Technical Writer

Bozeman, MT · On-site

Technical Writer Location: Bozeman, MT, 59718 The Technical Writer position within the Products ... Our customer-centric tools and services enable Zoot's clients to add value and differentiation ...

Zoot Enterprises, Inc.

Technical Writer

Bozeman, MT

Technical Writer Location: Bozeman, MT, 59718 The Technical Writer position within the Products ... Our customer-centric tools and services enable Zoot's clients to add value and differentiation ...

Bretz RV & Marine

RV Service Advisor

Missoula, MT · On-site

Previous Service Advisor, Service Writer, Customer Service, Sales, or Service Department experience preferred * Automotive, RV, Marine, Powersports, Heavy Equipment, Trucking, or Collision Repair ...

Bridgestone Americas, Inc

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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Service Writer information

See Montana salary details

$10

$22

$39

How much do service writer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service writer in Montana is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $25.58 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Montana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,369 per year, or $22.3 per hour.

Service Writer - Glasgow, MT

C&B Operations LLC

Glasgow, MT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

C&B Operations rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening for a Service Writer/Office Administrator at its John Deere dealership in Plentywood, MT. The position reports to the service manager and will work primarily in the service department, but will also have some office administrative tasks as well. If you have strong attention to detail and a passion for customer service in a fast-paced work environment, then this is the job for you!

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace. 

  • Competitive pay based on your experience
  • Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match, and much more!
  • Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
  • Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties:

  • Coordinates service schedules, repair approvals, and customer communications.
  • Reviews work orders for accuracy, processes invoices, and closes completed repairs.
  • Processes warranty claims and coordinates warranty parts returns.
  • Maintains accurate customer, equipment, and service records.
  • Monitors technician time, attendance, efficiency, and repair progress.
  • Answers phones, greets customers, and resolves service-related questions.
  • Processes accounts payable and assists with accounts receivable collections.
  • Prepares deposits and reconciles cash and credit card transactions.
  • Processes employee timecards, leave, onboarding paperwork, and other administrative tasks.
  • Maintains organized service records, supplies, vehicles, and department documentation.

Qualifications:

  • Previous customer service, administrative, accounting, or service department experience, required.
  • Basic knowledge of accounting, billing, and financial transactions.
  • Strong organization, attention to detail, and ability to manage multiple priorities.
  • Excellent communication and customer service skills.
  • Proficiency with Microsoft Office and ability to learn business software.
  • Ability to handle confidential customer, employee, and financial information.
  • Valid driver's license and safe driving record
  • Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

            Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local law

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