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Service Operations Support Jobs in Riverside, CA

Porta Kleen

Special Operations (SOG)

Corona, CA

$53.30K - $71.50K/yr

We're looking for a dependable Service Technician (SOG) to support fire camp and emergency response operations across the western United States. This role requires immediate deployment on short ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110.21K - $137.76K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the ... Lead end-to-end service operations across the Americas, from first contact to resolution * Set ...

Tomra

Customer Support Manager - Americas

Irvine, CA · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the ... Lead end-to-end service operations across the Americas, from first contact to resolution * Set ...

SwiftX Inc.

Pickup Operations Sr Expert

Eastvale, CA · On-site

Collaborate cross-functionally with warehouse, transportation, and customer service teams * Develop operational processes and continuous improvement initiatives to support scalable growth * Support ...

SwiftX Inc.

Pickup Operations Sr Expert

Eastvale, CA

Collaborate cross-functionally with warehouse, transportation, and customer service teams * Develop operational processes and continuous improvement initiatives to support scalable growth * Support ...

SwiftX Inc.

Pickup Operations Sr Expert

Eastvale, CA · On-site

Collaborate cross-functionally with warehouse, transportation, and customer service teams * Develop operational processes and continuous improvement initiatives to support scalable growth * Support ...

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Service Operations Support information

See Riverside, CA salary details

$14

$27

$37

How much do service operations support jobs pay per hour?

As of May 30, 2026, the average hourly pay for service operations support in Riverside, CA is $27.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $32.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What job categories do people searching Service Operations Support jobs in Riverside, CA look for? The top searched job categories for Service Operations Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Operations Support jobs? Cities near Riverside, CA with the most Service Operations Support job openings:
Service Operations Support jobs near you

Pickup Operations Specialist/Supervisor

SwiftX Inc.

Eastvale, CA

$54.10K - $72.50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

  • Coordinate daily pickup schedules and support dispatch operations
  • Monitor pickup SLA performance and follow up on delayed or failed pickups
  • Communicate with drivers and customers regarding pickup status and operational updates
  • Support pickup operations for large-volume and key account customers
  • Investigate and resolve pickup-related operational exceptions
  • Assist with pickup route optimization and operational efficiency improvements
  • Track and maintain pickup operational records and KPI reports
  • Support pickup cost tracking and operational data analysis
  • Coordinate with warehouse and transportation teams to ensure smooth operational execution
  • Assist with peak season operational support and capacity coordination

Requirements
  • Bachelor's degree preferred
  • 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
  • Strong communication and coordination skills
  • Detail-oriented with strong problem-solving abilities
  • Ability to work in a fast-paced operational environment
  • Proficiency in Excel and basic operational systems
  • Strong organizational and multitasking skills
  • Bilingual in Mandarin and English

Benefits
  • Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K
  • Medical insurance, Dental and Vision Insurance, STD/LTD

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