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Service Operations Support Jobs in Riverside, CA

JTS Surgical

Operations Support

Redlands, CA · On-site

Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. * Support daily operations including picking, packing, restocking, and ...

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

... Support, Service Desk, Service Administration, and Continuous Improvement. Reporting directly to ... Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

... Support, Service Desk, Service Administration, and Continuous Improvement. Reporting directly to ... Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient ...

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Service Operations Support information

See Riverside, CA salary details

$14

$27

$37

How much do service operations support jobs pay per hour?

As of May 30, 2026, the average hourly pay for service operations support in Riverside, CA is $27.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $32.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What job categories do people searching Service Operations Support jobs in Riverside, CA look for? The top searched job categories for Service Operations Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Operations Support jobs? Cities near Riverside, CA with the most Service Operations Support job openings:
Service Operations Support jobs near you

Operations Support

JTS Surgical

Redlands, CA • On-site

Full-time

Posted 24 days ago

Job description

Salary: $22.00 - $25.00/ Hour

Operations & Customer Support Associate


Reports To: Operations Coordinator
Location: Redlands, California (Onsite Not a Remote Role)


Role Overview

The Operations & Customer Support Associate role assists with day-to-day operational, inventory, and customer service needs. This role plays a critical part in ensuring accurate inventory management, timely fulfillment, regulatory compliance, and smooth coordination between internal teams and field partners.

This is a hands-on role suited for someone who enjoys seeing work through to completion, supporting others thoughtfully, and applying practical problem-solving to keep operations running smoothly.


Key Responsibilities

  • Prepare, ship, receive, and manage inventory, including trays and related materials, while maintaining organization and accuracy within the stockroom.
  • Collaborate with cross-functional team members to ensure accurate inventory tracking and adherence to operational standards.
  • Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs.
  • Support daily operations including picking, packing, restocking, and coordinating fulfillment requests.
  • Review billing invoices for accuracy and identify discrepancies for escalation when necessary.
  • Track, organize, and maintain contracts, licenses, and renewal documentation for facilities, manufacturers, and distributor representatives.
  • Manage weekly inventory processes, including inventory tracking, discrepancy logging, and compliance with FDA requirements and internal policies.
  • Maintain digital filing systems by scanning and organizing case sheets and operational documentation.
  • Complete reporting and data entry tasks, including purchase order entry and preparation of inventory and aging reports.
  • Answer incoming phone calls and route inquiries appropriately.
  • Process customer payments received by phone in accordance with company financial and security procedures.
  • Provide operational support to leadership through ad hoc projects, research, and on-site operational coverage as needed.


Qualifications

  • High school diploma or equivalent required; associates or bachelors degree in business, operations, or a related field preferred.
  • 13 years of experience in operations, inventory management, customer service, or administrative support.
  • Experience working in regulated or medical environments preferred but not required.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Experience with data entry, reporting, and digital file management.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Ability to follow established processes while identifying opportunities for improvement.
  • Strong communication skills and a collaborative, service-oriented mindset.


Core Competencies

Organization & Time Management: Maintains well-structured files, documentation, and inventory records while effectively prioritizing multiple responsibilities.


Attention to Detail:Ensures accuracy in inventory tracking, documentation, data entry, and order fulfillment.


Communication:Communicates clearly and professionally with internal teams, facilities, and external partners.


Reliability: Demonstrates punctuality, consistent attendance, and dependable follow-through.


Customer Service Mindset:Approaches requests and inquiries with patience, professionalism, and a solutions-oriented attitude.


Computer Proficiency:Comfortable using Microsoft Word, Excel, Outlook, and learning new internal systems.


Adaptability & Problem-Solving: Handles routine issues independently, adapts to shifting priorities, and escalates concerns appropriately.


Accountability: Takes ownership of responsibilities and ensures tasks are completed accurately and on time.


Physical Requirements & Schedule

  • Responsibilities include physical handling and assembly of materials.
  • Ability to lift and move inventory (approximately 2550 lbs).
  • Comfortable standing or walking for extended periods.
  • Standard work schedule is MondayFriday.
  • Participation in an on-call rotation approximately once every 56 weeks, requiring scheduling flexibility.