ZipRecruiter

Log In

1

Service Operations Manager Jobs in York, PA (NOW HIRING)

York Design Group

Creative Operations Manager

York, PA · On-site

... operational and creative hub of our graphic design team. This is a unique hybrid role for someone who is equally comfortable discussing room set aesthetics with stylists as they are managing ...

York Design Group

Creative Operations Manager

York, PA · Hybrid

... operational and creative hub of our graphic design team. This is a unique hybrid role for someone who is equally comfortable discussing room set aesthetics with stylists as they are managing ...

Rentokil

Sales Operations Manager - Ambius

Harrisburg, PA · On-site

... services across more than 90 countries. We pride ourselves on being a trusted partner to many of ... Operations Manager manages the commercial execution, sales enablement, pricing governance, and ...

Posted today

Chick-fil-A

Night Time Operations Manager

Harrisburg, PA · On-site

$19 - $24/hr

Our Managers are responsible for supporting senior leadership in executing daily operations and ... Strong commitment to superior customer service * Ability to manage Team Member behavioral and ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in York, PA

Service Operations Manager information

See York, PA salary details

$34.9K

$77.4K

$128.9K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in York, PA is $77,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in York, PA?

The most popular types of Service Operations jobs in York, PA are:

What are popular job titles related to Service Operations Manager jobs in York, PA?

For Service Operations Manager jobs in York, PA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in York, PA look for?

The top searched job categories for Service Operations Manager jobs in York, PA are:

What cities near York, PA are hiring for Service Operations Manager jobs?

Cities near York, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in York, PA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,400 per year, or $37.2 per hour.

Operations Manager, Fleet and Facilities

Flagger Force, LLC

Hummelstown, PA • On-site

Full-time

Re-posted 28 days ago

Flagger Force rating

5.7

Company rating: 5.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

4th of 9 rated traffic management

Job description

Overview
The Operations Manager, Fleet and Facilities, is part of the operations infrastructure leadership at Flagger Force. This role provides strategic and operational oversight of the company's 3,000+ vehicle fleet, multi-location facilities portfolio, and distributed warehouse network across the eastern United States. Reporting to the Senior Operations Logistics Manager, this position establishes and oversees the operational standards for acquiring, deploying, maintaining, and disposing of Flagger Force's fleet, facilities, and warehouse assets. The responsibility will be to ensure that every field crew has the equipment, vehicles, and facilities support they need to perform safely and efficiently.
Responsibilities
Supervisory Responsibilities:
The Manager will inherit a capable team across multiple functions and will be expected to elevate performance, drive systemic process improvement, and create the organizational infrastructure needed to scale. Cross-functional collaboration with the Operations Service Center, Field Operations, Safety, Procurement, and Senior Leadership is central to success.
Operations Management - Fleet and Facilities
  • Own the full lifecycle of the company's growing vehicle fleet and all company-owned and leased facilities, yards, and regional locations. Including but not limited to integration execution, upfitting, and deployment through maintenance, compliance, and disposition.
  • Manage inventory control, equipment staging, and fulfillment needs across all warehouse locations; enforce 99%+ accuracy targets while overseeing equipment redistribution across markets.
  • Lead fleet forecasting, facility planning, and capital expenditure planning to support organizational growth, geographic expansion, and new market entry.

Vendor, Financial & Compliance Accountability
  • Partner with Procurement to negotiate and manage enterprise agreements with vehicle manufacturers, dealers, maintenance vendors, and service partners; enforce SLA accountability and cost consistency across all in-market relationships.
  • Manage costs across fleet, facilities, inventory, and capital expenditure with focus on total cost of ownership and carrying cost reduction.
  • Ensure compliance with DOT, FMCSA, and other applicable federal, state, and local regulations governing fleet operations and maintenance; conduct regular audits and lead safety investigations in coordination with the Safety team.

People, Performance & Continuous Improvement
  • Lead, develop, and hold accountable a multi-tiered team across fleet, warehouse, and facilities functions - including performance management, succession planning, and training.
  • Leverage telematics platforms, KPI frameworks, and predictive analytics to drive data-informed operational decisions; establish targets for fleet uptime (95%+), inventory accuracy (99%+), and vendor SLA performance.
  • Lead process improvement initiatives and technology adoption across all functions; coordinate cross-functional collaboration with Field Operations, OSC Dispatch, Safety, and Procurement.

Qualifications
  • 7+ years of progressive operations leadership with demonstrated P&L accountability
  • Proven experience managing large-scale, multi-site fleet operations (500+ vehicles preferred; larger fleet exposure strongly valued)
  • Demonstrated success leading teams of 20+ employees across geographically distributed locations, including management of managers
  • Experience in facilities and/or warehouse operations management with multi-location oversight
  • Background in DOT/FMCSA compliance, fleet maintenance program development, and vendor management
  • Track record of implementing operational process improvements with measurable results
  • Bachelor's degree in business administration, Logistics, Supply Chain, Operations Management, or a related field preferred
  • Valid driver's license with clean driving record required - in accordance with Flagger Force MVR standards
  • Lean Six Sigma, PMP, NAFA, ASE, or equivalent professional certifications a plus
  • Proven experience overseeing and managing multi-site operations across geographically dispersed locations, ensuring operational consistency and efficiency.

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

What Flagger Force employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply