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Service Operations Manager Jobs in York, PA (NOW HIRING)

Sodexo

Food Operations Manager 2

Lancaster, PA · On-site

$70K - $91K/yr

About the job Join a leadership role responsible for overseeing on-site food service operations and ... Accountable for managing people, setting direction and deploying resources; typically is ...

Superior Fleet Solutions

Service Manager

Leola, PA · On-site

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

FleetPride, Inc.

Service Manager

Leola, PA · On-site

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

York Design Group

Creative Operations Manager

York, PA · On-site

... operational and creative hub of our graphic design team. This is a unique hybrid role for someone who is equally comfortable discussing room set aesthetics with stylists as they are managing ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in York, PA

Service Operations Manager information

See York, PA salary details

$34.9K

$77.4K

$128.9K

How much do service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service operations manager in York, PA is $77,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in York, PA?

The most popular types of Service Operations jobs in York, PA are:

What are popular job titles related to Service Operations Manager jobs in York, PA?

For Service Operations Manager jobs in York, PA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in York, PA look for?

The top searched job categories for Service Operations Manager jobs in York, PA are:

What cities near York, PA are hiring for Service Operations Manager jobs?

Cities near York, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in York, PA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,400 per year, or $37.2 per hour.

Food Operations Manager 2

Sodexo

Lancaster, PA • On-site

$70K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,149 frontline employees who took The Breakroom Quiz

346th of 494 rated business services

Job description

Sodexo is seeking a Food Operations Manager 2 for Penn State Health Lancaster Medical Center, located in Lancaster, Pennsylvania.
About the job
Join a leadership role responsible for overseeing on-site food service operations and delivering exceptional service outcomes. This position drives operational performance, financial results, and client satisfaction through effective team leadership, safety oversight, and strategic execution.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $70975 - $91850
What's in it for you
  • Lead a high-performing team that directly impacts client satisfaction and daily experiences.
  • Influence operational excellence through hands-on leadership and strategic planning.
  • Manage high-volume dining operations with visibility across service, safety, and financial outcomes.
  • Champion sustainability, culinary quality, and continuous improvement initiatives.
  • Partner closely with clients to strengthen relationships and deliver on contractual commitments.
  • Gain professional growth through ownership of operations, people development, and long-term planning.

What you'll bring
  • Experience leading, training, and developing on-site food service teams.
  • Knowledge of HACCP standards, regulatory compliance, and high-volume dining environments.
  • Hospitality-focused approach centered on service quality and customer experience.
  • Experience planning and executing operational and strategic initiatives aligned with client goals.
  • Creative mindset supporting culinary innovation, sustainability, and team engagement.

Requirements
  • Education Requirement: Associate degree or equivalent experience
  • Management Experience: 2 - 3 years
  • Related Experience: 2 - 3 years

What we offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.
Who we are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

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