Service Operations Manager Jobs in Willowbrook, IL

Operations manager-Job Description Summary

The Operations Manager is responsible for the overall support of the hospice operations services for the assigned locations to support upon the job offer. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Operations Manager establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Essential Job Functions/Responsibilities

1. Operational planning and budgeting.
2. Ensuring organizational compliance with legal, regulatory and accreditation requirements.
3. Assuresthatallbusinessconductisaboveminimumstandardsrequiredbylaw andwillnotcondoneanyactivitiesthatachieveresultsthroughviolationofthe law, unethical business or patient care practices.
4. Monitoring business operations to insure financial stability.
5. Evaluating hospice services and personnel using measurable outcomes and objectives.
6. Conflict and complaint management resulting in a resolution.
7. Establishing and maintaining effective channels of communication including integration or technology, as applicable.
8. Ensuring hospice personnel stay current with clinical information and practices.
9. Ensuring adequate and appropriate staffing.
10. Staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement.
11. Ensuring that interdisciplinary care is provided by supporting the Clinical Manager and their team.
12. Ensuring supportive services are available to personnel by supporting the Clinical Manager and their team.
13. Ensuring coordination with other departments, services and senior management, as appropriate.
14. Ensuring staff and organization stay current on local and national hospice issues and trends.
15. Ensure staff is oriented and trained
16. Working with HR Department to ensure compliance with employee files and ensuring that all discipline measures are acted upon in a timely and professional manner.
17. Working with payroll manager to ensure timely delivery of payroll hours biweekly through the payroll process
18. Monitoring and ensuring staff productivity meets company expectations.
19. Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
20. Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.
21. Ensuring appropriate staff supervision during all service hours.
22. Monitoring service utilization to ensure delivery of comprehensive care.
23. Ensuring services provided by other agencies are authorized by hospice.
24. Monitoring operational progress toward accomplishing operational and strategic goals.
25. Ensuring appropriate data collection and regular, complete reports are received by the Governing Body in partnership with the Compliance Officer/Director.
26. Ensuring adequate space, equipment and supplies are available.
27. Communicating with the corporate office to ensure their responsible offices are fully supplied.
28. Responsible for ensuring that the offices responsible for are clean, orderly and are following the policies of offices.
29. Ensuring actionable objectives are derived from evaluation of hospice services and personnel.
30. Ensuring that structure and systems promote interdisciplinary care
31. Ensuring collaboration with agencies and vendors for effective management of services.
32. Ensuring standards of ethical business and clinical practice are maintained
33. Evaluation of the overall program performance of the hospice and implement and regularly evaluate procedures consistent with those policies.
34. Meet the expectations for organizational structure that are appropriate for directing the work of the hospice's employees in accordance with the program's policies and procedures.
35. Maintain a continuous liaison between the governing body and the hospice employees.
36. Ensure that employees are oriented to the program and their responsibilities, that they are continuously trained and that their performance is evaluated.
37. Designate in writing, with the knowledge of the governing body, a qualified person to act in his or her absence.
38. Support the Business Development team with operational efficiencies and support. Which could include attending meetings with referral sources, patients and/or families.
39. Is professional and upholds the values of the company.
40. In this role you will be the Administrator listed on the office licenses you are responsible for, and are expected to uphold CMS guidelines and laws at all times.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

1. A Bachelor's degree in Business Administration, Master's Degree in health care or related field preferred.
2. Two (2) to five (5) years' experience in health care management.
3. Demonstrates an ability to supervise and direct professional and administrative personnel.
4. Has an ability to deal tactfully with the community. Has knowledge of corporate business management.
5. Demonstrates ability to partner and work with referral sources.
6. Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group.
7. Intimate knowledge of Medicare Hospice Certification.