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Service Operations Manager Jobs in Willowbrook, IL

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Mount Prospect, IL

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Schaumburg, IL

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Flossmoor, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Willowbrook, IL

Service Operations Manager information

See Willowbrook, IL salary details

$35.1K

$77.8K

$129.6K

How much do service operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service operations manager in Willowbrook, IL is $77,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Willowbrook, IL?

For Service Operations Manager jobs in Willowbrook, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Willowbrook, IL look for?

The top searched job categories for Service Operations Manager jobs in Willowbrook, IL are:

What cities near Willowbrook, IL are hiring for Service Operations Manager jobs?

Cities near Willowbrook, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Willowbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,783 per year, or $37.4 per hour.

Director, Service Operations

Associated Solutions

Warrenville, IL

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Director, Service Operations

Hanover Park, IL

Why Join Associated?
  • Comprehensive benefits, including medical, dental, vision, life insurance, and FSA/HSA options
  • Generous paid time off.
  • 401(k) matching-100% company match on the first 5% you contribute.
  • Profit-sharing opportunities that allow employees to benefit from the company's success.
  • Career growth and development through training, tuition assistance, and advancement opportunities.
  • Employee Assistance Program offering confidential resources and support.
  • Employee referral bonuses of up to $2,500.
  • A stable, established company serving an essential industry that keeps businesses and supply chains moving.
  • A collaborative, people-focused culture where employees are encouraged to contribute ideas, take ownership, and build lasting careers.

Position Summary:

Responsible for the leadership and strategic direction of the Company's Service Departments. The Director, Service Operations establishes and executes the Company's long-term business plan for growth, staffing, asset allocation, and cost management.

Salary: $147,000+

Essential Functions:

  • Sets the strategic direction for the Company's Service Departments through leadership and management of the Service Management Teams.
  • Responsible for creation, appropriate delegation, and execution of Service Business Plans towards the achievement of revenue, profit, customer satisfaction, and employee satisfaction goals.
  • Responsible for the mentoring and development of the leadership team within the Service department.
  • Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
  • Maintains contact with the public, customers, and other employees for the purposes of networking and information exchange.
  • Performs related duties as assigned or as the situation dictates.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

  • Proven experience in leading and mentoring people. Creates an environment conducive to attracting and retaining top talent.
  • Proven ability to lead through change. Able to cope with change and shift priorities quickly and comfortably.
  • Proven ability to drive results. Achieve results by establishing accountabilities, clarifying performance expectations, reviewing performance, and providing timely and relevant feedback.
  • Strong customer orientation. Ability to understand who our customers are, how they are motivated, and the current/future business challenges they face.
  • Proven problem solver and decision maker. Makes timely decisions on problems/issues requiring immediate attention.
  • Company travel required to all regional facilities and events held by Raymond Corporate. Expectation for business travel exceeds 25%. Expectation for company travel will exceed 25% for employees not located in Associated Corporate Office.
  • This position requires a minimum of a bachelor's degree in Business or equivalent with MBA preferred or a minimum of 10 years of related experience in Supply Chain or similar industry.

Work Environment:

Must be able to perform job duties with or without reasonable accommodation. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Physical Requirements:

  • Frequently required to sit, stand, walk, and communicate.
  • Rarely required to kneel, crouch, or reach overhead.

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