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Service Operations Manager Jobs in Pekin, IL (NOW HIRING)

EoS Fitness

Operations Manager

Peoria, IL · On-site

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Gobeacon

Operations Manager

Pekin, IL · On-site

$80K - $85K/yr

The Operations Manager oversees our organizational processes and ensures daily tasks by the drivers ... Effective customer service and conflict resolution skills. * Must be detail-oriented and like ...

New

Vonachen Group

Area Operations Manager

Peoria, IL

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Area Operations Manager Vonachen Group is hiring an Area Operations Manager in the Greater Peoria ... This person must be confident, well-spoken, committed to customer service and able to work with ...

Buckle

Operations Manager (Part-Time)

Peoria, IL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Additional Benefits Legal services, identity theft protection, and pet insurance are available to ...

Buckle

Operations Manager (Part-Time)

Peoria, IL · On-site +1

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Additional Benefits Legal services, identity theft protection, and pet insurance are available to ...

The Buckle

Operations Manager (Part-Time)

Peoria, IL · On-site +1

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Additional Benefits Legal services, identity theft protection, and pet insurance are available to ...

Vonachen Group

Area Operations Manager

Peoria, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Vonachen Group is a full-service facility maintenance leader providing janitorial, healt ... The Area Operations Manager is responsible for the management of an assigned account, or multiple ...

Walgreens

Pharmacy Operations Manager

East Peoria, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Ameren Services

Supervisor Electric Operations

Peoria, IL · On-site

  • Medical

  • Retirement

  • PTO

About Ameren Illinois Ameren Illinois provides electric transmission and distribution service and ... Manage pre-requisite completion and obtain equipment / materials for upcoming work, coordinating ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pekin, IL

Service Operations Manager information

See Pekin, IL salary details

$32.6K

$72.2K

$120.3K

How much do service operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service operations manager in Pekin, IL is $72,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $87,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Pekin, IL look for?

The top searched job categories for Service Operations Manager jobs in Pekin, IL are:

What cities near Pekin, IL are hiring for Service Operations Manager jobs?

Cities near Pekin, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pekin, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,231 per year, or $34.7 per hour.

Operations Manager

EoS Fitness

Peoria, IL • On-site

Full-time

Re-posted 10 days ago

Job description

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards.  Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. 

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
  • Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. 
  • Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. 
  • Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. 
  • Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. 
  • Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. 
  • Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. 
  • Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
  • Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. 
  • In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being. 

Qualifications:

  • 2-3 years of operations management experience
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
  • 3-4 years of customer service experience
  • Prior experience or strong interest in the fitness industry is a plus
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills
  • And, of course, someone who embraces our Core Values!

Requirements:

  • Must successfully pass background check.
  • CPR certification required within 30 days of hire.
  • The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

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