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Service Operations Manager Jobs in Joliet, IL (NOW HIRING)

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

FUCHS

Field Service Operations Manager

Harvey, IL · On-site

$115K - $125K/yr

The Operations Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and ...

Burlington

Operations/Service Manager III

Naperville, IL

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Hillyard Inc

OPERATIONS MANAGER

Chicago, IL

We are committed to providing our customers with top-of-the-line products and exceptional customer service. We are seeking an experienced Operations Manager to join our dynamic team at SIKKY ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Elmhurst, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Service Operations Manager information

See Joliet, IL salary details

$34.4K

$76.1K

$126.8K

How much do service operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service operations manager in Joliet, IL is $76,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Joliet, IL?

For Service Operations Manager jobs in Joliet, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Joliet, IL look for?

The top searched job categories for Service Operations Manager jobs in Joliet, IL are:

What cities near Joliet, IL are hiring for Service Operations Manager jobs?

Cities near Joliet, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Joliet, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,117 per year, or $36.6 per hour.

Customer Service Operations Manager

Salt

Chicago, IL • On-site

$138K/yr

Other

Posted 27 days ago

Job description

Regional Customer Service Operations Manager


Location: Chicago, IL (Hybrid)

Travel: Up to 50%


We are partnering with a global leader in industrial automation to identify a Regional Customer Service Operations Manager who will serve as the primary operational leader for a portfolio of strategic key accounts. This position combines after-sales leadership, customer relationship management, and service operations, ensuring customers maximize the performance and reliability of their automated systems.


This is a highly client-facing role where success is measured by operational excellence, customer satisfaction, and the ability to build trusted partnerships with some of the company's most important customers.


What You'll Do

  • Serve as the primary operational partner for strategic key accounts, building strong, long-term customer relationships.
  • Own the complete after-sales service experience, ensuring customers achieve maximum system performance and operational success.
  • Lead regional service teams, including Resident Engineers, Field Service Engineers, Technical Support, and Service Coordinators.
  • Manage customer escalations and proactively resolve complex operational and technical challenges.
  • Review operational KPIs with customers, identify opportunities for improvement, and develop action plans that drive measurable results.


What We're Looking For

  • 7+ years of experience in After Sales, Customer Service Operations, Technical Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling.
  • Strong background managing key accounts and building executive-level customer relationships.
  • Proven experience leading cross-functional service organizations in complex industrial environments.
  • Strong analytical mindset with experience leveraging KPIs to improve customer performance and operational efficiency..


Preferred Experience

  • Industrial Automation
  • Material Handling
  • Warehouse Automation
  • Robotics
  • ASRS
  • AGVs/LGVs
  • Packaging Equipment
  • Reliability Engineering
  • PLCs or Industrial Controls
  • SAP, Salesforce, or similar ERP/CRM platforms


Why Join?


Join a global organization at the forefront of industrial automation, where you'll play a critical role in shaping the customer experience after installation. You'll act as a trusted advisor to key customers, lead high-performing service teams, and directly influence operational performance across some of the most advanced automated manufacturing facilities in North America.

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