ZipRecruiter

Log In

1

Service Operations Manager Jobs in Rockford, IL (NOW HIRING)

Transport Refrigeration

operations manager

Rockford, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We specialize in transport temperature control equipment and provide industry-leading service and support. We are currently looking for an experienced Operations Manager to lead our Rockford, IL ...

LHH US

Operations Manager

Marengo, IL

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager We are seeking a strategic and results-driven Operations Manager to lead two ... Ensure customer delivery expectations, production goals, and service levels are consistently ...

LHH US

Operations Manager

Marengo, IL · On-site

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager We are seeking a strategic and results-driven Operations Manager to lead two ... Ensure customer delivery expectations, production goals, and service levels are consistently ...

Feldco Factory Direct

Operations Manager

Rockford, IL · On-site

... customer service. Position Responsibilities: • Manage operations in order to maximize ... profitability, ensure product quality and delight our customers. • Recruit, manage and train a ...

Feldco Factory Direct

Operations Manager

Rockford, IL · On-site

Manage operations in order to maximize profitability, ensure product quality and delight our ... Responsible for delivering results in accordance with metrics outlined: on-time, service free ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

$89K/yr

  • Medical

  • Dental

  • Vision

  • Life

Job Summary The Operations Manager is responsible for leading and improving the performance of our ... Promotes a culture of concierge customer service to both internal and external customers ensuring ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

GENERAL The Operations Manager is responsible for leading and improving the performance of our ... Promotes a culture of concierge customer service to both internal and external customers ensuring ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

$89K/yr

  • Medical

  • Dental

  • Vision

  • Life

Job Summary The Operations Manager is responsible for leading and improving the performance of our ... Promotes a culture of concierge customer service to both internal and external customers ensuring ...

Tate & Lyle

Operations Manager

Sycamore, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager must also commit to service that meets and exceeds the expectations and needs of our employees, customers, and clients. MAIN ACCOUNTABILITIES * Effectively manage hourly and ...

Amazon

Operations Manager

Beloit, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

QAI Laboratories Inc

Operations Manager

Loves Park, IL · On-site

  • Medical

  • Dental

Operations Manager LOCATION: Loves Park, Illinois NUMBER OF POSITIONS: 1 CATEGORY: BP - Physical ... services, and an established world-wide network of qualified affiliates. The QAI name and logo have ...

Tate & Lyle

Operations Manager

Sycamore, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager must also commit to service that meets and exceeds the expectations and needs of our employees, customers, and clients. MAIN ACCOUNTABILITIES * Effectively manage hourly and ...

Aebi Schmidt Group

Operations Manager - Swenson

Rockford, IL · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager At Swenson Spreader, LLC, an Aebi Schmidt brand located in Lindenwood, IL, just ... Customer-focused with an understanding of service quality and satisfaction standards. * Proficient ...

ArcBest

Supervisor, Operations I - ABF Freight

Rockford, IL · On-site

$59K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Process Management * Service Center Operation and Maintenance * Transportation Safety * Taking Ownership * Results Orientation Benefits * Competitive Wages * Excellent health, dental, and vision ...

Amazon

Transportation Operations Manager

Huntley, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon is seeking Transportation Operations Managers to work in out sites across the country ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Walgreens

Pharmacy Operations Manager

Rockford, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Savant Insights

Business Operations Manager, Advice

Birmingham, AL · On-site

$115K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At least 2 years of experience in financial services. * Proven experience coordinating complex ... Wealth management or RIA experience * Process improvement or operational excellence experience.

Walgreens

Pharmacy Operations Manager

Huntley, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rockford, IL

Service Operations Manager information

See Rockford, IL salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service operations manager in Rockford, IL is $78,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Rockford, IL?

The most popular types of Service Operations jobs in Rockford, IL are:

What are popular job titles related to Service Operations Manager jobs in Rockford, IL?

For Service Operations Manager jobs in Rockford, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rockford, IL look for?

The top searched job categories for Service Operations Manager jobs in Rockford, IL are:

What cities near Rockford, IL are hiring for Service Operations Manager jobs?

Cities near Rockford, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rockford, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,710 per year, or $37.8 per hour.

operations manager

Transport Refrigeration

Rockford, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Work Schedule
Monday - Friday 7:00 AM - 5:00 PM
(Flexibility required based on business needs)
Join Transport Refrigeration, Inc.
Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support.
We are currently looking for an experienced Operations Manager to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries - we want to hear from you.
What You'll Do
As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.
Key Responsibilities
Lead, mentor, and develop associates
Manage daily Service and Parts operations
Monitor productivity and key performance indicators (KPIs)
Interview , Hire, onboard, and train new associates
Conduct performance reviews and coaching
Ensure workplace safety and OSHA compliance
Build and maintain strong customer relationships
Lead weekly staff and shop meetings
Manage schedules, timecards, and on-call rotations
Oversee building, grounds, and equipment maintenance
Support continuous improvement initiatives
Assist with administrative processes
Partner with the sales team to support business growth
About Transport Refrigeration, Inc.
As an authorized dealer for:
  • Thermo King
  • Espar Heating Systems
  • Red Dot Corporation

...we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.
We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.
Learn more about us here:
https://youtu.be/VYb6Xzu2dI0
Transport Refrigeration, Inc. is an Equal Opportunity Employer
No recruiting agencies, please.
Requirements
What We're Looking For
Preferred Experience
• Experience managing Service and/or Parts departments
• Background in trucking, trailers, heavy equipment, or agriculture industries
• Strong leadership and communication skills
• Experience with Microsoft Office 365
• Safety-focused mindset
• Excellent organization and time management abilities
Additional Qualifications
• Valid driver's license
• Ability to learn company software systems quickly
• Professional attitude and appearance
• Willingness to travel occasionally for training and meetings
• Ability to work additional hours when needed
OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.
Benefits
Why Join Us?
Excellent Benefits
Medical, Dental & Vision Insurance ( Multiple plan options)
HSA with employer contributions
Employer-Paid Life & Long-Term Disability Insurance
401(k) with Company Match
PTO Accrual Starting Day One

Apply