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Service Operations Manager Jobs in Pekin, IL (NOW HIRING)

NOW Group

Kitchen Manager

East Peoria, IL · On-site

$50K - $55K/yr

Oversee daily food service operations and preparation. * Obtains and keeps current with food manager certification and SafeServ food handlers card, of which the company will reimburse you for.

Waste Management

CDL Truck Driver - Home Daily

East Peoria, IL · On-site

$26.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Waste Management

CDL Truck Driver - Home Daily

East Peoria, IL · On-site

$26.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Waste Management

CDL Truck Driver - Home Daily

East Peoria, IL · On-site

$26.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Waste Management

CDL Truck Driver - Home Daily

Peoria, IL · On-site

$26.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Altorfer CAT

Service Advisor / Supervisor

East Peoria, IL

$87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for managing the yard facilitator(s) and daily yard operations. * Resonnsible for managing the wash bay attendant and wash facility. * Assist service department with answering phone calls ...

Waste Management , Inc.

CDL Truck Driver - Home Daily

Rome, IL · On-site

$26.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

EoS Fitness

Service Associate

Peoria, IL

$15.50 - $20.50/hr

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members ...

Kencogroup

Service Technician II

Mapleton, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintainsregular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that ...

EoS Fitness

Service Associate - Night

Peoria, IL

$15.50 - $20.50/hr

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and ...

SpartanX, LLC

Solar Service Technician

Peoria, IL · On-site

$28 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate with service management and operations teams to resolve issues efficiently * Maintain a clean, safe, and organized work environment What We're Looking For * Active electrical license ...

Kenco

Service Technician II

Mapleton, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that ...

Logan's Roadhouse

Service Manager

East Peoria, IL · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest ... operational costs and identify measures to cut waste. • Adhere to ServSafe Alcohol, Food, OSHA ...

Altorfer CAT

Service Advisor / Supervisor

East Peoria, IL · On-site

$87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for managing the yard facilitator(s) and daily yard operations. * Resonnsible for managing the wash bay attendant and wash facility. * Assist service department with answering phone calls ...

The Salvation Army Central Territory

Food Pantry Aide

Peoria, IL · On-site

$15.75 - $18.53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Peoria Food Service &Warehouse Operations Manager works in coordination with the Lead Food Pantry Specialist. PEOPLE MANAGER : No FLSA CATEGORY: Non-Exempt, Full Time. PAY GRADE: 201 PAY RATE: $15.75 ...

Altorfer CAT

Service Advisor / Supervisor

East Peoria, IL · On-site

$63K - $87K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for managing the yard facilitator(s) and daily yard operations. * Resonnsible for managing the wash bay attendant and wash facility. * Assist service department with answering phone calls ...

The Salvation Army

Food Pantry Aide

Peoria, IL · On-site

$15.75 - $18.53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Peoria Food Service &Warehouse Operations Manager works in coordination with the Lead Food Pantry Specialist. PEOPLE MANAGER : No FLSA CATEGORY: Non-Exempt, Full Time. PAY GRADE: 201 PAY RATE: $15.75 ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pekin, IL

Service Operations Manager information

See Pekin, IL salary details

$32.6K

$72.2K

$120.3K

How much do service operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service operations manager in Pekin, IL is $72,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $87,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Pekin, IL look for?

The top searched job categories for Service Operations Manager jobs in Pekin, IL are:

What cities near Pekin, IL are hiring for Service Operations Manager jobs?

Cities near Pekin, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pekin, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,231 per year, or $34.7 per hour.

Kitchen Manager

NOW Group

East Peoria, IL • On-site

$50K - $55K/yr

Full-time

Re-posted 14 days ago

Job description

About the Job

Duties and Responsibilities:

  • Oversee daily food service operations and preparation.
  • Obtains and keeps current with food manager certification and SafeServ food handlers card, of which the company will reimburse you for.
  • Establish and maintain product rotation.
  • Establish and maintain a clean and sanitary kitchen environment.
  • Understand the Peoria Health Department's criteria for a clean and safe restaurant and execute accordingly so that the Restaurant exceeds Peoria Health Department's expectations.
  • Establish and maintain quality food service at Brienzo's Pizza + Bar - Peoria Heights.
  • Take inventory and manage all food product ordering.
  • Manage and oversee food delivery check-in.
  • Take inventory and replenish by ordering Pepsi products for the restaurant.
  • Ensure all Brienzo's Pizza + Bar personnel are present at shifts and providing quality food service at all times.
  • Oversee all administrative tasks as they relate to the kitchen department.
  • Manage and train kitchen staff including culinary, and other personnel as necessary.
  • Ensure all food services operations are being performed by qualified, professional staff.
  • Own any additional tasks such as cleaning or maintenance that may need assigned from time to time, including but not limited to deep cleaning.
  • Manages kitchen and liaises with front of house personnel and management for a seamless workflow between the kitchen and front of house.
  • Holds all employees accountable to the Brienzo's Pizza + Bar policies and procedures in a fair and consistent manner.
  • Maintains professionalism at all times, refraining from the usage of profanity, inappropriate jokes, sexual innuendos, etc.
  • Has open availability during the week and on the weekends, should the restaurant require your assistance other than when you will be regularly scheduled to work.
  • Obtaining food prep work knowledge and executing accordingly.
  • Assist in inventory counts for food, supplies, and other items as instructed to assist in the ordering process.
  • Own all of the back of house cleaning procedures and policies and communicate with staff and management to effectively ensure ALL tasks are completed on cleaning checklists.
  • Cultivates a fun, professional, and rewarding experience for all employees.
  • Reports directly to the General Manager and has clear and concise communication in escalating anything necessary or business-related immediately and without hesitation.
  • Acts as a team leader in the delegation of tasks, specifically to the kitchen shift leads that report to you.
  • Owns the entire life cycle of dough management. If you are not at work, it is expected that you communicate effectively with your team from afar to ensure that dough is managed correctly and efficiently.

Skills and Qualifications:

  • Proven experience as a kitchen manager or lead chef in a restaurant.
  • Strong leadership, motivational, and people skills required.
  • Must be able to motivate staff to provide high-quality service on a daily basis.
  • Must also have excellent communication skills with customers.
  • Must be able to work in a fast-paced environment with one another.
  • Strong understanding of restaurant management software (RSTU) a plus.
  • Must have high school diploma or equivalent.

NOW Group is a creative collective specializing in hospitality concepts, curated events and brand partnerships, and strategic consulting. We build standout brands, craft memorable experiences, and help businesses grow with clarity and impact.

Education:no requirementsEmployment Type: FULL_TIME

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