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Service Operations Manager Jobs in Stoughton, WI

RAS Logistics Inc

Operations Manager (PM)

Sun Prairie, WI · On-site

$70K - $76K/yr

With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology ... The Operations Manager oversees day-to-day logistics, contractor performance, and service ...

RAS Logistics LLC

Operations Manager (AM)

Sun Prairie, WI · On-site

$68K - $73K/yr

With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology ... The Operations Manager oversees day-to-day logistics, contractor performance, and service ...

RAS Logistics

Operations Manager (AM)

Sun Prairie, WI · On-site

$80K - $85K/yr

With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology ... The Operations Manager oversees day-to-day logistics, contractor performance, and service ...

RAS Logistics

Operations Manager (PM)

Sun Prairie, WI · On-site

$70K - $76K/yr

With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology ... The Operations Manager oversees day-to-day logistics, contractor performance, and service ...

ComForCare

Plumbing Operations Manager

Verona, WI · On-site

$75 - $110/hr

We're a customer service company that happens to do plumbing, backed by the Punctual Plumber ... of operations or office/business management experience, ideally in home services, trades, or ...

Shine United

Ad Operations Manager

Madison, WI · On-site

POSITION OVERVIEW : You're an Ad Operations Manager who gets as excited about a perfectly optimized ... You'll work closely with both media and account service team members to ensure every plan is ...

Shine United

Ad Operations Manager

Madison, WI

POSITION OVERVIEW : You're an Ad Operations Manager who gets as excited about a perfectly optimized ... You'll work closely with both media and account service team members to ensure every plan is ...

RXinsider LTD.

Pharmacist Operations Manager

Madison, WI · On-site

$124 - $155/hr

Lumicera About Us Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty ... The Pharmacist Operations Manager (PIC) is responsible for the day-to-day leadership, performance ...

Walgreens

Pharmacy Operations Manager

De Forest, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Middleton, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Madison, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Middleton, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

De Forest, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Stoughton, WI

Service Operations Manager information

See Stoughton, WI salary details

$34.3K

$76K

$126.7K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Stoughton, WI is $76,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Stoughton, WI?

For Service Operations Manager jobs in Stoughton, WI, the most frequently searched job titles are:

What cities near Stoughton, WI are hiring for Service Operations Manager jobs?

Cities near Stoughton, WI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager (PM)

RAS Logistics Inc

Sun Prairie, WI • On-site

$70K - $76K/yr

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

R.A.S. Logistics rating

3.0

Company rating: 3.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description:

Job Description

At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1. 


Position Summary:

The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.


Key Responsibilities:

  • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
  • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
  • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
  • Recruit, onboard, and train delivery contractors and support personnel.
  • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
  • Resolve escalated delivery issues and customer complaints promptly and professionally.
  • Collaborate with the corporate team to implement new policies, technologies, and process improvements.
  • Maintain a culture of accountability, performance, and continuous improvement.
  • Ensure compliance with DOT regulations and all applicable safety protocols.


Qualifications:

  • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
  • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
  • Proven ability to manage teams, contractors, and time-sensitive logistics.
  • Strong analytical, organizational, and leadership skills.
  • Proficient with logistics software, route planning tools, and Microsoft Office Suite.
  • Excellent communication and conflict resolution skills.
  • Familiarity with DOT and safety compliance regulations.
  • Must have a valid driver license


Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Requirements:


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