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Service Operations Manager Jobs in South Jordan, UT

DHL eCommerce

Operations Manager

Salt Lake City, UT · On-site

SUMMARY: The Operations Manager is responsible for the management of the major functions of the ... Manage DCs quality functions: monitor internal/external quality controls; track service commitment ...

New

DHL eCommerce

Operations Manager

Salt Lake City, UT · On-site

SUMMARY: The Operations Manager is responsible for the management of the major functions of the ... Manage DCs quality functions: monitor internal/external quality controls; track service commitment ...

New

Ulta Beauty, Inc.

Operations Manager

West Valley, UT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

West Valley, UT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

ABS Kids

Operations Manager

Orem, UT · On-site

$60K - $70K/yr

Job Requirements Join Our Team as an Operations Manager at ABS Kids in Orem, UT If you're energized ... Report to the Director of ABA Services You're a Great Fit If You: * Have 5+ years of experience

Trucordia

Agriculture Operations Manager

Lindon, UT · On-site

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Trucordia

Agriculture Operations Manager

Lindon, UT

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Trucordia

Agriculture Operations Manager

Lindon, UT · On-site

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

OSM Operations Manager Department: Off-Site Manufacturing (OSM) Reports To: Director of OSM FLSA ... customer service, and operational excellence. Experience with high-purity process piping ...

EZARC

OSM Operations Manager

Lehi, UT · On-site

$110 - $150/hr

OSM Operations Manager Department: Off-Site Manufacturing (OSM) Reports To: Director of OSM FLSA ... customer service, and operational excellence. Experience with high-purity process piping ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in South Jordan, UT

Service Operations Manager information

See South Jordan, UT salary details

$33.9K

$75.1K

$125.1K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in South Jordan, UT is $75,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in South Jordan, UT?

The most popular types of Service Operations jobs in South Jordan, UT are:

What are popular job titles related to Service Operations Manager jobs in South Jordan, UT?

For Service Operations Manager jobs in South Jordan, UT, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in South Jordan, UT look for?

The top searched job categories for Service Operations Manager jobs in South Jordan, UT are:

What cities near South Jordan, UT are hiring for Service Operations Manager jobs?

Cities near South Jordan, UT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Auto Driveaway Franchise Systems LLC

Sandy, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Evaluate incoming and departing vehicles to identify defects and request approval for recommended services.

  • Analyze client orders and available drivers to plan and execute vehicle pickup and delivery within client needs and expectations.

  • Monitor and ensure the performance of dispatch systems, coordinate driver assignments, and resolve issues to maintain service levels.

Job description

Job Type
Full-time
Description
Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Sandy, UT location.
Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.
Essential Duties and Responsibilities:
  • Motivates a staff of professional drivers and office personnel.
  • Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services. (Auto Detail, Preventative Maintenance and Body Repair)
  • Track and Manage all active vehicle services through Cloud Based ERP system.
  • Manage, Maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
  • Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
  • Evaluates incoming pickup and delivery requests and determines driver assignments.
  • Analyzes client orders and available drivers, plan and execute within client needs and expectations.
  • Maintains 100% updates of internal systems, ensuring customer communication.
  • Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
  • Communicates with personnel or customers as to estimate time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
  • Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
  • Monitors and ensures performance of internal system that supports the dispatch function.
  • Analyzes reports on a daily basis and identifies areas of improved efficiency.
  • Implement driver assignments based on workforce availability scheduling parameters, ensures open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
  • Develop action plans to correct deficiencies in service levels.
  • Communicates with regional manager in formulating driver efficiency and work schedules.
  • Ensures compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
  • Assists with development of emergency contingency plans.
  • Ensures all services are performed to client expectations.
  • Ensures drivers maintain and submit receipts for all services performed.
  • Supports corporate goals and objectives.
  • Ensures all drivers are directed and managed within corporate personnel policies and procedures.
  • Ensures proper security of company and customer assets.
  • The incumbent of this position is expected to perform all other related duties as assigned.
  • Safely operate Company and Client vehicles as needed.

Requirements:
  • This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
  • Must have strong management, human relations and communication skills.
  • Ideal candidate will possess a strong logistic skill set.
  • An understanding of customer service delivery techniques and problem-solving methods.
  • Must be able to travel 2-3 times a year for meetings.

Benefits include:
  • Health, Dental and Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation and Wellbeing Days
  • Life Insurance
  • Eligible for annual and quarterly performance-based incentives

Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law.
Auto Driveaway participates in E-Verify to confirm employment eligibility.
Salary Description
$50K+ with bonus and performance incentives

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