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Service Operations Manager Jobs in Rutherfordton, NC

Vivo

Service Operations Specialist

Casar, NC

Overview vivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will ...

CVS Health

Operations Manager

Landrum, SC

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Marion, NC

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Auria Solutions

Operations Manager

Spartanburg, SC · On-site

Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. * Create and manage operational plans that deliver productivity gains through process ...

Meta

Critical Operations Manager

Forest City, NC

$143K/yr

The Critical Operations Manager (COM) is responsible for the safe and effective operations ... Equipment field service engineering experience * Trade Certification or state license in Mechanical ...

Ag-Pro

Service Manager

Spartanburg, SC · On-site

Description Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows ...

Republic Services

Operations Supervisor

Shelby, NC · On-site

The Operations Supervisor ensures adherence to all accident prevention programs and leads ... manage their multiple recycling and waste streams. They choose Republic Services because we are ...

Republic Services

Operations Supervisor

Shelby, NC · On-site

The Operations Supervisor ensures adherence to all accident prevention programs and leads ... manage their multiple recycling and waste streams. They choose Republic Services because we are ...

Alsco Inc

Service Manager

Spartanburg, SC · On-site

The Service Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This ...

Alsco Inc

Service Manager

Spartanburg, SC · On-site

The Service Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rutherfordton, NC

Service Operations Manager information

See Rutherfordton, NC salary details

$31.1K

$68.8K

$114.6K

How much do service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations manager in Rutherfordton, NC is $68,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $83,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Rutherfordton, NC look for?

The top searched job categories for Service Operations Manager jobs in Rutherfordton, NC are:

What cities near Rutherfordton, NC are hiring for Service Operations Manager jobs?

Cities near Rutherfordton, NC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Specialist

Vivo

Casar, NC

Full-time

Re-posted 26 days ago

Job description

JobDescription:

Service Operations Specialist


Location:Madrid

On-boardtime:ASAP


Aboutus:


We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at our core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that over 80 percent of our employees work in R&D as part of our proprietary research and development system. Today, we have over 300 million active users worldwide, and we are ranked 5th in global market share.


Onedream.Oneteam


With a firm belief in building vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic, and multicultural, with 15 nationalities and growing. We celebrate each nationality's special day. At vivo, we make sure your voice is heard and your culture is respected.

At vivo, we commit ourselves to one thing: doing the right things and doing things right. We support openness and authenticity, promote self-reflection and continuous learning, and strive to provide a working environment where our talents can perform at their best.


Overview


vivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will focus on contact center operations, service quality monitoring, user feedback analysis, and service experience improvement.

The ideal candidate has hands-on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user-oriented mindset. You will work closely with internal teams, external service partners, and regional stakeholders to ensure that vivo users across Europe receive a consistent, professional, and high-quality service experience.


This is a great opportunity for someone who enjoys improving processes, working with data, coordinating across markets, and turning user feedback into real service improvements.


KeyResponsibilities


1. Responsible for the operation, management, and construction of the European contact center site, formulating effective management methods, and being accountable for user service experience results;
2. Responsible for collecting feedback from users in the European market contact center channel to promote the improvement of product and service reputation;
3. Responsible for evaluating the service quality of European service centers and producing authentic and valid data; undertaking product and other types of research and providing authentic and valid data.


Requirements


1. Bachelor's degree or above, with good English listening, speaking, reading, and writing skills;
2. At least 3 years of customer service management experience; experience in outsourcing site management or project management at BPO service outsourcing companies is preferred;
3. Strong data analysis and problem-solving skills;
4. Possess strong user-oriented awareness, communication and coordination abilities, strong execution ability, and a strong results-oriented mindset;
5. Accepting business trips (mainly within Europe and China)


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