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Service Operations Manager Jobs in Concord, NC (NOW HIRING)

tbg

Operations Manager

Charlotte, NC · On-site

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

tbg

Operations Manager

Charlotte, NC

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

tbg

Operations Manager

Charlotte, NC

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

The Budd Group

Operations Manager

Charlotte, NC · On-site

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

R.E. Mason

Operations Manager

Charlotte, NC · On-site

Mason provides industry-leading process equipment and service for process control, automation ... The Operations Manager provides strategic leadership for all personnel engaged in both shop ...

R.E. Mason

Operations Manager

Charlotte, NC · On-site

Mason provides industry-leading process equipment and service for process control, automation ... The Operations Manager provides strategic leadership for all personnel engaged in both shop ...

J R Cole Industries

OPERATIONS MANAGER

Charlotte, NC · On-site

Operations Manager- Label Division Location: 10708 Granite Street, Charlotte, NC 28273 Position ... This individual will partner closely with Sales, Customer Service, Prepress, and Supply Chain teams ...

CVS Health

Operations Manager

Denver, NC

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Naman Hotels

Operations Manager

Charlotte, NC · On-site

As the Operations Manager you will be responsible for assisting the General Manager with the ... Assisting the General Manager in developing a Service Culture * Motivate, coach, counsel and ...

Naman Hotels

Operations Manager

Concord, NC · On-site

As the Operations Manager you will be responsible for assisting the General Manager with the ... Assisting the General Manager in developing a Service Culture * Motivate, coach, counsel and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Concord, NC

Service Operations Manager information

See Concord, NC salary details

$32.3K

$71.5K

$119.1K

How much do service operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service operations manager in Concord, NC is $71,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Concord, NC?

For Service Operations Manager jobs in Concord, NC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Concord, NC look for?

The top searched job categories for Service Operations Manager jobs in Concord, NC are:

What cities near Concord, NC are hiring for Service Operations Manager jobs?

Cities near Concord, NC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,513 per year, or $34.4 per hour.

Service Operations Manager - Key Accounts

Davidson, NC • On-site, Remote

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Great coworkers

People enjoy working here

Good employer

Learn more about Trane Technologies plcexternal

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
What's in it for you:
Trane is hiring for a Service Operations Manager - Key Accounts to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, oversight / people management for all service project managers, and customer satisfaction.
What you will do:
  • Assist with P&L prep, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
  • Risk mitigation - responsible for managing risk in service work areas
  • Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the nation. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
  • Effectively attract, coach, counsel, train and develop all service project managers. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
  • Managing expense budgets for service PM team.
  • Ensure that standard service work processes for PMs are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
  • Ensure compliance / SLAs are adhered to for Key Account customers
  • Up to 15% travel

What you will bring:
  • 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
  • 3+ years experience managing and coaching large teams and organizing work schedules.
  • Project management skills to oversee and drive successful project execution for startups and customer requests.
  • Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • We prioritize practical experience, relevant skills, and alignment with our leadership principles.
  • Proven, seasoned people leader with a demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent.
  • Strong strategic planning and execution experience, with the ability to assess business needs, identify opportunities, and implement effective service strategies.
  • Responsible for developing and driving service strategies for key accounts to ensure strong customer relationships, operational excellence, and long-term growth.
  • Ability to balance people leadership with business strategy, aligning team performance and customer service objectives with broader organizational goals.
  • Strong technical aptitude or experience in HVAC or a related industry is a plus.

Annual Base Salary Range or Hourly Base Pay Range:
$117,673.33 - $189,800.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

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