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Service Operations Manager Jobs in Ridge, NY (NOW HIRING)

FCP Euro

Operations Manager

Milford, CT · On-site

Manage weekly and daily operations to meet Service Level Agreements (SLAs) and ensure smooth, efficient workflows. Team Leadership & Development * Mentor, train, and develop Assistant Operations ...

New

InProduction

Operations Manager

Hauppauge, NY · On-site

These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...

InProduction

Operations Manager

Hauppauge, NY · On-site

These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...

InProduction

Operations Manager

Hauppauge, NY · On-site

$80 - $85/hr

These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...

InProduction

Operations Manager

Hauppauge, NY · On-site

These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...

InProduction

Operations Manager

Hauppauge, NY · On-site

These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...

Waterford Group Llc

Operations Manager

Milford, CT · On-site

$70 - $95/hr

Providing excellent customer service by being readily available to and approachable for all guests ... Operations Manager who combines meticulous professionalism with a friendly, welcoming, and ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

$25 - $26.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

West Marine

Operations Manager

West Islip, NY · On-site

$19.07/hr

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Ensure the store and staff exemplify our brand and service standards. * Maintain knowledge through ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ridge, NY

Service Operations Manager information

See Ridge, NY salary details

$35.1K

$77.7K

$129.5K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Ridge, NY is $77,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $94,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Ridge, NY?

For Service Operations Manager jobs in Ridge, NY, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Ridge, NY look for?

The top searched job categories for Service Operations Manager jobs in Ridge, NY are:

What cities near Ridge, NY are hiring for Service Operations Manager jobs?

Cities near Ridge, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ridge, NY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, and 7% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,747 per year, or $37.4 per hour.

Operations Manager

FCP Euro

Milford, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

As an Operations Manager, you’ll be at the forefront of our Fulfillment Center, leading teams and driving operational excellence. Reporting to the Director of Outbound Operations and Retail, you will be responsible for developing AOM’s, Team Leads, and front-line employees, ensuring business Key Performance Indicators (KPIs) are met, and fostering a high-performance, safety-first culture. Your ability to motivate, plan, and adapt will be essential as you oversee daily operations, implement process improvements, and ensure outstanding customer and employee experiences.

FCP Euro is an industry-leading online retailer specializing in replacement parts for European vehicles. Headquartered in Milford, Connecticut, we’ve been recognized on the Inc. 5000 list of fastest-growing private companies eight times in the past decade. At FCP Euro, we blend cutting-edge technology with an unwavering commitment to customer service, creating a culture that drives innovation and excellence. We’re passionate about what we do and are always looking for ways to grow, learn, and improve.

Responsibilities and Duties:

Operational Execution & Performance

  • Ensure all KPIs are met, including inputs to Perfect Order Rate, on-time shipments, defect reduction, aged tasks, and production levels.
  • Manage weekly and daily operations to meet Service Level Agreements (SLAs) and ensure smooth, efficient workflows.

Team Leadership & Development

  • Mentor, train, and develop Assistant Operations Managers, Team Leads and front-line employees, fostering career growth and continuous learning.
  • Create a positive, feedback-driven team culture that encourages collaboration, innovation, and accountability.
  • Adapt to evolving business needs while maintaining a sharp focus on the customer experience.

 Process Optimization & Continuous Improvement

  • Drive initiatives to enhance safety, quality, cost efficiency, and delivery performance.
  • Implement and refine standard work methodologies across shifts to boost productivity and streamline operations.
Experience and Skills:
  • A minimum of 5 years of leadership experience in distribution center, fulfillment center, or operational management, with a preference for experience in picking, packing, and shipping processes.
  • Experience managing in a high-volume, fast-paced environment and balancing multiple priorities.
  • Data-driven decision-making and implementation of Lean operating principles.
  • Strong people leadership skills, with a track record of managing front-line teams effectively.
  • Customer-centric approach to daily planning and decision-making
  • Exceptional communication, problem-solving, and escalation skills in fast-paced environments.
  • General tech-savvyness experience with Warehouse Management Systems and implementaiton a plus.
  • Ability to work weekends or nights, as needed.
  • Bilingual in Spanish (preferred, but not required).
Benefits and Perks:
  • Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
  • 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
  • 401k with Company deposit and match.
  • Discounted prices on our catalog of European car parts!

Compensation:


This is an exempt salaried role with a base salary of $95,000 - $110,000  base, with a total compensation opportunity of $104,000 - $125,850  annually

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.


 

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