$90K - $115K/yr
We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base.
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$90K - $115K/yr
We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base.
Patchogue, NY · On-site
$25.55 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Patchogue, NY · On-site
$25.55 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Patchogue, NY · On-site
$25.55 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Patchogue, NY · On-site
$25.55 - $34.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Smithtown, NY · On-site
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Smithtown, NY · On-site
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Smithtown, NY · On-site
$115K - $201K/yr
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Smithtown, NY · On-site
$115K - $201K/yr
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Smithtown, NY · On-site
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Smithtown, NY · On-site
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
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Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
Quick apply
Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
Quick apply
Bridgeport, CT · On-site
Additionally, they maintain accurate records related to the staffing and delivery of service for ... The Operations Manager will support HR, Operations, and the Clinical department as well their ...
Bridgeport, CT · On-site
Operations Manager Location: Bridgeport, CT 06606 Date Posted: 08/01/2026 Category: Center Based ... Additionally, they maintain accurate records related to the staffing and delivery of service for ...
Bridgeport, CT · On-site
Operations Manager Location: Bridgeport, CT 06606 Date Posted: 08/01/2026 Category: Center Based ... Additionally, they maintain accurate records related to the staffing and delivery of service for ...
Smithtown, NY · On-site
$22 - $36/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Smithtown, NY · On-site
$22 - $36/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Melville, NY · On-site
That includes Service, Warehouse duties, and other operational functions as business needs require ... Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing ...
Melville, NY · On-site
That includes Service, Warehouse duties, and other operational functions as business needs require ... Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing ...
Melville, NY · On-site
That includes Service, Warehouse duties, and other operational functions as business needs require ... Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing ...
Melville, NY · On-site
That includes Service, Warehouse duties, and other operational functions as business needs require ... Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing ...
Melville, NY · On-site
$75K - $100K/yr
We are looking for an experienced and dedicated warehouse operations manager for our NY operation ... service and operational excellence to our clients.
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Melville, NY · On-site
$75K - $100K/yr
We are looking for an experienced and dedicated warehouse operations manager for our NY operation ... service and operational excellence to our clients.
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
Hauppauge, NY · On-site
$65K - $85K/yr
Operations Manager Our Family Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international Property Management services to high profile ...
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Hauppauge, NY · On-site
$65K - $85K/yr
Operations Manager Our Family Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international Property Management services to high profile ...
Hauppauge, NY · On-site
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
Hauppauge, NY · On-site
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
Hauppauge, NY · On-site
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
Quick apply
Hauppauge, NY · On-site
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
These services span a variety of end verticals including golf, motorsports, music festivals, other ... Check us out here The Operations & Project Manager dynamically oversees both daily warehouse ...
Hauppauge, NY · On-site
$80K - $100K/yr
About Us At SCM Products, Inc., we build mobile and enterprise software for emergency services ... Role Summary The Operations Manager will serve as a critical connector across two divisions -- SCM ...
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Hauppauge, NY · On-site
$80K - $100K/yr
About Us At SCM Products, Inc., we build mobile and enterprise software for emergency services ... Role Summary The Operations Manager will serve as a critical connector across two divisions -- SCM ...
$35.1K - $43.7K
2% of jobs
$43.7K - $52.3K
13% of jobs
$58.4K is the 25th percentile. Wages below this are outliers.
$52.3K - $60.8K
14% of jobs
The median wage is $69.2K / yr.
$60.8K - $69.4K
22% of jobs
$69.4K - $78K
14% of jobs
$78K - $86.6K
8% of jobs
$89.5K is the 75th percentile. Wages above this are outliers.
$86.6K - $95.2K
9% of jobs
$95.2K - $103.8K
9% of jobs
$103.8K - $112.3K
6% of jobs
$112.3K - $120.9K
4% of jobs
$120.9K - $129.5K
0% of jobs
$35.1K
$77.7K
$129.5K
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
$90K - $115K/yr
Full-time
Re-posted 22 days ago
We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.
The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.
Key Responsibilities
Service Delivery & Operations
• Lead and manage the daily operations of the Service Operations Team
• Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
• Ensure team adherence to SLAs, operational standards, and service delivery expectations
• Monitor ticket quality, documentation accuracy, and overall service performance
• Coordinate client employee onboarding and offboarding processes to ensure accuracy and efficiency
• Manage team scheduling and resource allocation to maintain appropriate support coverage
• Review client concerns and coordinate timely resolutions with internal departments
Team Leadership & Performance Management
• Coach, mentor, and develop Service Operations Team members
• Conduct performance reviews, provide ongoing feedback, and support employee development
• Monitor team KPIs, productivity, and service metrics
• Foster accountability, collaboration, and continuous improvement across the team
Process Improvement & Technology Management
• Identify opportunities to improve workflows, processes, and operational efficiency
• Assist in implementing and managing MSP operational tools and platforms
• Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
• Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
• Recommend new tools, automation opportunities, and operational improvements to leadership
Client & Stakeholder Engagement
• Serve as a point of contact for service-related client escalations and operational concerns
• Collaborate with leadership on operational planning and service strategy
• Maintain strong communication with technical teams, vendors, leadership, and clients
• Represent the Service Operations Team in internal and external meetings when needed
Qualifications
• Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
• 5+ years in an MSP, IT support, or service operations environment
• 2+ years of leadership or supervisory experience
• Experience coaching and developing employees
• Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
• Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
• Understanding of SLAs, KPIs, reporting, and quality assurance processes
• Experience coordinating client onboarding and offboarding processes
• Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
• Strong leadership, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong relationship management abilities
Preferred Qualifications
• ITIL Foundation certification or equivalent service management training preferred
• Prior MSP team management experience preferred
• Familiarity with Microsoft 365 and MSP operational tools preferred
What We Offer
#2127OS
Sourced by ZipRecruiter
Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.
Recruiting and staffing services
11 - 50 Employees
Oklahoma City, OK, US
