Service Operations Manager Jobs in Rancho Cucamonga, CA

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Salary Range : $86,942 to $108,678 per year

Monday - Friday: 8:00 am - 5:00 pm

YOUR ROLE
Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.

WHAT ARE YOU GOING TO DO?

• Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Manage revenue and expenses to budget constraints.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives. 
• Ensure directives, rules and procedures are communicated to all operations' staff. Ensure safety methods, practices and programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools. 
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities. 
• Coordinate daily with other departments within the facility to align on service priorities and coverage needs.
• Consolidate forecasted volumes and coordinate with the Planning Team to ensure proper linehaul capacity.
• Maintain close communication with warehouse supervisors, leads, and office teams to ensure service levels and timely task completion.
• Monitor key operational KPIs and exceptions as well as High Value protocol, escalating risks and supporting root-cause analysis and corrective actions.
• Oversee OSD (overages, shortages, damages) follow-up and ensure timely resolution.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Minimum five years related experience. Minimum three years supervisory or managerial experience; Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
• Credentials: Valid state issued Driver's License; Forklift Driver Certification; Other professional certifications may be required.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Characteristics: Ability to allocate work assignments; Demonstrated experience in managing the financial aspects of a department; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.

 
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.