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Service Operations Manager Jobs in Provo, UT (NOW HIRING)

KēSTA I.T.

IT Security Operations Manager

Draper, UT

$120K - $150K/yr

A Sr. Manager of IT Security Operations is responsible for leading and advancing an organization ... security services. This leader is accountable for key operational domains including Security ...

DP World

Senior Manager, Operations

Eagle Mountain, UT · On-site

Develop and implement operational strategies to improve productivity, service levels, cost control, and overall performance. * Supervise and mentor Operations Managers, Supervisors, and frontline ...

syncreon

Senior Manager, Operations

Eagle Mountain, UT · On-site

Develop and implement operational strategies to improve productivity, service levels, cost control, and overall performance. * Supervise and mentor Operations Managers, Supervisors, and frontline ...

Service Experts

Manager, Field Operations

Orem, UT · On-site

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and ...

Sky Ford of Provo

Service Manager

Provo, UT · On-site

The Service Leadership Role is responsible for managing the service team, ensuring excellent customer service, overseeing service operations, resolving guest complaints, and maintaining service ...

Sky Ford of Provo

Service Manager

Provo, UT

The Service Leadership Role is responsible for managing the service team, ensuring excellent customer service, overseeing service operations, resolving guest complaints, and maintaining service ...

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Service Operations Manager information

See Provo, UT salary details

$33.6K

$74.4K

$123.9K

How much do service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service operations manager in Provo, UT is $74,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $90,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Provo, UT? For Service Operations Manager jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Provo, UT look for? The top searched job categories for Service Operations Manager jobs in Provo, UT are:
What cities near Provo, UT are hiring for Service Operations Manager jobs? Cities near Provo, UT with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Provo, UT as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $74,396 per year, or $35.8 per hour.
Operations Manager - BLUvera (Rotational Traveler)

Operations Manager - BLUvera (Rotational Traveler)

M. A. Mortenson Company

Eagle Mountain, UT • On-site

$118K - $178K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New

Mortenson rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description


SUMMARY
Mortenson is currently hiring an Operations Manager who is accountable for completing plant operations in a rapidly growing assembly/manufacturing environment. You are responsible for developing and accomplishing all plant objectives in the areas of safety, quality, production, finance, people development, and customer service.
You should be looking for ways to improve the metrics of the operation, through visual, hands-on applications, along with development of the immediate supervisory staff and lead personnel. This position reports directly to the off-site Plant Manager. Therefore, strong communication skills are a critical component to your success in this role.
Please Note - This role will be based on different project sites on a rotational basis.Candidates must be willing to travel and stay on a project for weeks at a time with rotations home.Immediate project sites will be at Eagle Mountain, UT and Los Lunas, MN.Future project sites are to be determined.
RESPONSIBILITIES
  • Plan, direct, and lead plant operations with a focus on safety, quality, and compliance with regulations and policies
  • Direct, supervise, and develop plant staff for efficient and safe operations
  • Establish, communicate, implement, and enforce safety programs; conduct safety inspections and meetings; ensure proper equipment use and maintenance
  • Establish and monitor plant budget; analyze costs and material usage; develop labor models; identify and implement profitability improvements
  • Recommend purchase of capital equipment and plant expansion
  • Prepare and maintain reports, records, and logs (e.g., budget, production, environmental, safety); handle P&L for operations
  • Foster high customer service levels through on-time deliveries, responsiveness, and quality assurance
  • Meet all customer quality requirements
  • Communicate with company resources to coordinate activities, develop solutions, and reduce waste
  • Employ lean methodologies and tools to achieve business objectives
  • Serve as the go-to resource for all construction products manufactured in the plant
  • Support Plant Manager in developing business cases for new assembly or manufacturing opportunities

QUALIFICATIONS
  • Bachelor's degree in engineering (preferred), business administration, or manufacturing management
  • Resourcefulness and self-starting work habits
  • Problem solving based on information and sound judgment
  • Knowledge of Equal Employment Opportunity, Affirmative Action, and inclusive behaviors
  • Track record of including diverse team members in challenging and high-profile tasks
  • Minimum five years of assembly/manufacturing experience in a leadership role, including safety, quality, people development, production, financial, and inventory management
  • Build a high-performing team in a demanding, fast-moving, growth-oriented atmosphere
  • Strong project management, problem solving, and organizational skills
  • Experience leading continuous improvement and change management activities
  • Exceptional interpersonal, leadership, and communication skills with a record of building relationships and collaborating across multiple operations and corporate functions
  • Keen business insight and attention to detail with a record of leading change and delivering superior safety and business results
  • Experience with ERP (Oracle) software preferred
  • Driver's license required

A few benefits offered include:
(for Non-Craft & Non-Union Craft working 25+ hours / week)
  • Medical and prescription drug plans that includes no additional cost vision coverage
  • Dental plan
  • 401k retirement plan with a generous Mortenson match
  • Paid time off, holidays, and other paid leaves
  • Employer paid Life, AD&D, and disability insurance
  • No-Cost mental health tool and concierge with extensive work-life resources
  • Tuition reimbursement
  • Adoption Assistance
  • Gym Membership Discount Program

The base pay range for this role is $118,600 - $178,000. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%).
Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. This position is eligible for Mortenson's incentive plan.
#LI-CB1 #LI-<>
  • Visa sponsorship is not offered for this position.
  • Our postings are typically open a minimum of 5 days and an average of 44 days.

ABOUT BLUvera
BLUvera, a Mortenson affiliate, is the leading manufacturer creating solutions that are industrializing the construction industry. We provide innovative building solutions that deliver a faster, safer, and more predictable experience for construction projects. Our products are fabricated with unprecedented precision, accuracy, and speed, providing customers with a fast, cost-effective, and safer building solution.
Let's Redefine Possible®
BLUvera, Mortenson's vertically integrated manufacturing and fabrication affiliate, utilizes advanced design, engineering, 3D modeling, and manufacturing to deliver a safer, faster, and more predictable experience to the built environment. By utilizing DfMA principles (design for manufacturing and assembly), BLUvera leverages technology in the manufacture and fabrication of off-site construction products- enabling our customers to realize the schedule and cost savings that the industrialized process creates. Our aim is to transform the way we build things, turning digital models into precision specified building components, not just by being at the leading edge of industry disruption, but creating it!
Equal Employment Opportunity
Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category.
Other Items to Note
  • Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
  • Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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M. A. Mortenson logo

About M. A. Mortenson

Sourced by ZipRecruiter

M. A. Mortenson is a prominent name in the construction industry, based out of Minneapolis, MN, US. Established in 1954 by M.A. Mortenson Sr., the company has over six decades of experience offering construction services that have contributed to building lasting infrastructures across various sectors, including healthcare, energy, corporate, and sports. Mortenson has proven its exceptional expertise through a range of complex building and facility projects across the US fulfilling the customer's specifications and exceeding their expectations. Moreover, the company's core values are outlined as ‘Do the Right Thing’, ‘We Before I’, ‘Inspire What’s Possible’, and ‘In it for the long haul’.

Industry

Manufacturing and construction

Company size

1,001 - 5,000 Employees

Headquarters location

Minneapolis, MN, US

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