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Service Operations Manager Jobs in Pickering, ON

Konrad

Marketing Operations Manager

Toronto, ON · Remote

About the Role As a Marketing Operations Manager, you'll take a leadership role in architecting ... Service Recognition Programs Bonus Points Have you taken any courses at BrainStation? A lot of our ...

Cority Software

DevOps Manager

Toronto, ON · On-site

To learn more, visit www.cority.com POSITION SUMMARY The DevOps Manager is responsible for service delivery as well as cloud & web systems reliability and scalability including planning ...

moomoo

Treasury and Operations Manager

North York, ON · On-site

The Treasury and Operations Manager will work closely with Compliance, Risk, Finance, Trading ... Escalate unreconciled or aged items in accordance with defined service-level agreements and ...

moomoo

Treasury and Operations Manager

North York, ON · On-site

The Treasury and Operations Manager will work closely with Compliance, Risk, Finance, Trading ... Escalate unreconciled or aged items in accordance with defined service-level agreements and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pickering, ON

Service Operations Manager information

See Pickering, ON salary details

$34.5K

$72.7K

$117.5K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Pickering, ON is $72,706.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,221.00 and $89,204.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Pickering, ON look for?

The top searched job categories for Service Operations Manager jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Service Operations Manager jobs?

Cities near Pickering, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pickering, ON as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $72,706 per year, or $35 per hour.

Marketing Operations Manager

Konrad

Toronto, ON • Remote

Full-time

Medical, Retirement

Re-posted yesterday

Job description

About the Role

As a Marketing Operations Manager, you'll take a leadership role in architecting, integrating, and optimizing the marketing technology ecosystems that drive digital transformation for our global clients. Working alongside strategists, designers, developers, and senior client stakeholders, you will act as a lead solutions architect and technical advisor, ensuring scalable data infrastructure, ecosystem health, and advanced marketing automation.

This is a senior individual contributor role ideal for a systems thinker who excels at solving complex business problems through technology, data strategy, and modern marketing operations. You will champion the bridge between high-level business strategy and technical execution, taking ownership of end-to-end MarTech solutions and guiding clients through complex platform choices.

To succeed, you'll bring a deep understanding of enterprise data structures, multi-platform integrations, and digital marketing ecosystems, along with a passion for advisory and problem-solving. You should be highly comfortable managing senior client relationships in a fast-paced consulting environment, designing multi-platform workflows, and turning macro business goals into high-performing, automated engines.

What You'll Do

  • Solutions Architecture: Lead platform evaluations, map cross-platform solution architecture, and deliver strategic technology recommendations tailored to client business needs.
  • Ecosystem Governance: Define and oversee data mapping, schema design, and synchronization strategies between core enterprise systems (e.g., CRM, CDP, and marketing automation tools) to ensure a robust source of truth.
  • Journey & Lifecycle Design: Architect advanced campaign workflows, automated lead lifecycle processes, multi-touch customer journeys, and complex audience segmentation strategies.
  • Technical Advisory: Act as the primary subject matter expert for internal product teams and enterprise clients, translating complex marketing strategies into scalable, technical blueprints.
  • System Integration Oversight: Oversee the technical connectivity, API workflows, and webhooks across the marketing stack, serving as the senior tier for troubleshooting data sync issues and tracking discrepancies.
  • Compliance & Risk Management: Establish framework standards for system audits, database hygiene, user governance, and strict compliance with global data privacy regulations (GDPR/CCPA/CASL).
  • Performance Optimization: Design advanced marketing attribution models, analyze ecosystem performance data, and recommend clear opportunities for ongoing structural or campaign optimization.
  • Trend & AI Innovation: Stay ahead of emerging MarTech platforms, enterprise software updates, and AI capabilities, proactively bringing innovative solutions to client engagements.
  • Process Documentation: Author and maintain comprehensive architectural diagrams, operational runbooks, and technical training frameworks for enterprise-level end-users.

Qualifications

  • 5+ years working in Marketing Operations, Marketing Technology, CRM Consulting, Digital Analytics, or Solutions Architecture.
  • Proven track record of designing and deploying solutions across one or more enterprise marketing suites, with deep familiarity across platforms like Adobe Experience Cloud, Salesforce Marketing Cloud, HubSpot, Marketo, Braze, Iterable, Bloomreach, or Segment.
  • Extensive experience working directly with enterprise clients, managing business stakeholders, and presenting technical recommendations to leadership teams.
  • Deep understanding of digital marketing strategy, lifecycle automation, data models, customer journey mapping, and advanced multi-touch attribution.
  • Strong familiarity with relational databases, data schemas, webhooks, and APIs; hands-on experience with SQL or data transformation tools is a significant asset.
  • Experience leveraging advanced analytics and BI tools (such as GA4, Adobe Analytics, Looker Studio, Tableau, or Power BI) to drive operational insights.
  • Excellent organizational and strategic communication skills, with a proven ability to independently manage the technical delivery of multiple complex projects concurrently.

Perks and Benefits

  • Comprehensive Health & Wellness Benefits Package
  • Socials, Outings & Retreats
  • Retirement Planning
  • Parental Leave Program
  • Annual tech & travel allowance
  • Culture of Learning & Development
  • Flexible Working Hours
  • Work from Home Flexibility
  • Service Recognition Programs

Bonus Points

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $95,000 to $125,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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