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Service Operations Manager Jobs in Orem, UT (NOW HIRING)

Walgreens

Pharmacy Operations Manager

Payson, UT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Zions Bancorporation

Network Operations Manager

Midvale, UT · On-site

$80K - $107K/yr

The IT Infrastructure Manager-Network Operations will work with infrastructure leaders and ... Experience leading and/or working with various network services and infrastructure (e.g., routers ...

Walgreens

Pharmacy Operations Manager

Orem, UT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Payson, UT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Gallagher

Sales Operations Manager

Midvale, UT

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating ... Manages both people and processes including, leading Regional Sales Operations resources and sales ...

syncreon

Manager, Operations

Eagle Mountain, UT · On-site

Manage daily operational activities to ensure productivity, quality, and service goals are consistently met. * Lead and supervise supervisors, team leads, and hourly employees across operational ...

Bamboo Insurance

DevOps Manager

Midvale, UT

$180K/yr

You will manage our DevOps and SecOps Engineering team, reinforcing and establishing our infrastructure as a service best practices, partner with the development team on establishing CI/CD pipelines ...

NAL Syncreon

Manager, Operations

Eagle Mountain, UT

Manage daily operational activities to ensure productivity, quality, and service goals are consistently met. * Lead and supervise supervisors, team leads, and hourly employees across operational ...

DP World

Manager, Operations

Eagle Mountain, UT

Manage daily operational activities to ensure productivity, quality, and service goals are consistently met. * Lead and supervise supervisors, team leads, and hourly employees across operational ...

NAL Syncreon

Manager, Operations

Eagle Mountain, UT

Manager, OperationsPosition Summary The Manager, Operations is responsible for overseeing and ... Develop and implement operational strategies to improve productivity, service levels, cost control ...

syncreon

Manager, Operations

Eagle Mountain, UT · On-site

Manager, Operations Position Summary The Manager, Operations is responsible for overseeing and ... Develop and implement operational strategies to improve productivity, service levels, cost control ...

Adobe, Inc.

Sr. Sales Operations Manager

Lehi, UT · On-site

Maintains and enhances sales force automation systems, product/service costing models, and margin ... The Opportunity Adobe is looking for a Sales Operations Manager (SOM) to join our Americas Sales ...

Adobe

Sr. Sales Operations Manager

Lehi, UT · Remote

Maintains and enhances sales force automation systems, product/service costing models, and margin ... The Opportunity Adobe is looking for a Sales Operations Manager (SOM) to join our Americas Sales ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Orem, UT

Service Operations Manager information

See Orem, UT salary details

$30.9K

$68.4K

$113.9K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Orem, UT is $68,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Orem, UT?

The most popular types of Service Operations jobs in Orem, UT are:

What are popular job titles related to Service Operations Manager jobs in Orem, UT?

For Service Operations Manager jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Orem, UT look for?

The top searched job categories for Service Operations Manager jobs in Orem, UT are:

What cities near Orem, UT are hiring for Service Operations Manager jobs?

Cities near Orem, UT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $68,372 per year, or $32.9 per hour.

Network Operations Manager

Zions Bancorporation, N.A.

Midvale, UT • On-site

$80K - $107K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Zions Bancorporation rating

8.2

Company rating: 8.2 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

We are seeking an IT Infrastructure Manager-Network Operations to join Zions Bancorporation. The IT Infrastructure Manager-Network Operations plays a key role in our infrastructure team and broader technology organization.
The IT Infrastructure Manager-Network Operations will work with infrastructure leaders and engineers, Enterprise Architects, Information Security teams, banking system owners, and other technology stakeholders to support and deliver mission-critical services. You will cultivate partnerships with various technology teams and enterprise information security to evolve our capabilities in areas like cloud enablement, system resiliency, and automation. Your team will design, develop, configure, test, and support technology solutions in support of divisional and enterprise objectives and key results (OKR).
Responsibilities:
  • Lead the Network team in support of critical business functions to meet organizational objectives.
  • Guide the Network team toward a journey to cloud principles and cloud-based infrastructure solutions.
  • Lead network automation and Infrastructure as Code (IaC) initiatives using tools such as Terraform, Ansible, Python, Git, and CI/CD pipelines to improve operational efficiency, consistency, scalability, and compliance.
  • Cultivate relationships with all stakeholders including business, technology, risk, supply chain and operations.
  • Ensure the uptime and availability of the enterprise network infrastructure through proactive management of suppliers, hardware, software, monitoring systems and datacenter operations.
  • Ensure the Network team has the needed technical skills, competencies, business domain expertise, process knowledge, industry sector knowledge, and capacity to achieve organizational goals and objectives.
  • Manage vendor relationships, as needed, ensuring the vendors' performance and contributions align with organizational objectives and strategy.
  • Manage the total cost of ownership of the Network team including hardware, software, FTE and contractors, and professional services (responsible for P&L of cost center).
  • Serve as Product Owner/Project Manager (POPM) through Agile/Kanban-style value delivery system.
  • Other duties as assigned (including supporting On-call activities and change management responsibilities outside of normal business hours).

Qualifications:
  • 6+ years' experience in infrastructure network domain including interacting with relevant vendors (Cisco/Meraki, Arista, Palo Alto).
  • Experience leading and/or working with various network services and infrastructure (e.g., routers, switches, firewalls, load balancers, VPN, DNS/DHCP, QOS, Cloud)
  • Experience with managing/leading enterprise-wide network infrastructure (LANS, WANS, WLANs, SDWANs, VXLAN, EVPN, Data Centers etc.)
  • Demonstrated success leading network automation and Infrastructure as Code (IaC) strategies, establishing standards and governance for automated provisioning, configuration management, and lifecycle management across on-premises and cloud network environments.
  • Familiarity with cloud ready and cloud native contexts, both using on-prem technologies as well as public cloud service (e.g. Azure, AWS, IBM, Google Cloud Platform) is a plus.
  • Proven ability to identify, analyze and solve network connectivity problems through close attention to detail.
  • Excellent leadership, management, and organizational skills.
  • Strong working knowledge of financial/banking systems is a plus.
  • Bachelor's degree in Computer Science, Information Systems or other related degree. Professional Certifications (ex. CompTIA Network+, CCNA, etc.) are highly desired.

Work Location:
Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company's primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
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