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Service Operations Manager Jobs in Malden, MA (NOW HIRING)

CVS Health

Operations Manager

Acton, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Windham, NH · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Medfield, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Stoneham, MA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Windham, NH · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

CVS Health

Operations Manager

Brighton, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

XRHealth

Operations Manager

Boston, MA · On-site

Operations Manager Company: XRHealth Location: Needham, MA area preferred (on-site/hybrid, office ... GM/Director of US Services About XRHealth XRHealth is a fully remote telehealth company delivering ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

Customer Service and Issue Resolution: Act as escalation point for customer issues and respond to lastminute requests or changes. Collaborate with internal teams to ensure satisfaction.

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

GRASSMASTER PLUS INC

Operations Manager

Georgetown, MA · On-site

$90K - $120K/yr

POSITION SUMMARY Grassmaster Plus, Inc. has been providing Full-Service Lawn and Plant Health Care ... We are seeking to hire an Operations Manager , who will be a true thought partner, alongside the ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

CORT

Operations Manager

Stoughton, MA · On-site

$72K/yr

The Operations Manager is responsible for leading all aspects of warehouse and transportation ... Coordinate with third-party vendors for transportation or equipment servicing. • Budgeting ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Malden, MA

Service Operations Manager information

See Malden, MA salary details

$37K

$82K

$136.6K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Malden, MA is $82,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $99,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Malden, MA?

For Service Operations Manager jobs in Malden, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Malden, MA look for?

The top searched job categories for Service Operations Manager jobs in Malden, MA are:

What cities near Malden, MA are hiring for Service Operations Manager jobs?

Cities near Malden, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Malden, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,024 per year, or $39.4 per hour.

Operations Manager

CVS Health

Acton, MA • On-site

$20 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,339 frontline employees who took The Breakroom Quiz

91st of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store's crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)


Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail manager or supervisor


Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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