Service Operations Manager Jobs in Magna, UT (NOW HIRING)

Operations Manager

Location: Salt Lake City 

Type: Full-time

Job Summary

The Record Retention Operations & Coordination Manager is a senior individual contributor and team lead responsible for architecting and executing the firm's global records retention program with a primary focus on capital markets businesses - including equities, fixed income, derivatives, structured products, prime brokerage, and securities financing. This role sits at the intersection of Compliance, Technology, Legal, and Front Office Operations and requires deep familiarity with capital markets instruments, trade life cycle workflows, and the regulatory recordkeeping obligations that govern broker-dealers and investment advisers under US and international laws

Responsibilities

• Own the firm's global Records Retention Schedule (RRS) for capital markets, covering equities, fixed income, derivatives , structured products, prime brokerage, repo/reverse repo, and securities lending.

• Oversee retention requirements for prime brokerage records including margin agreements, rehypothecation records, securities lending activity, and client collateral documentation 

• Coordinate with the Legal and eDiscovery teams on litigation hold management - ensuring retention schedules are superseded by active legal holds and that hold notifications are tracked and released appropriately.

• Lead data lifecycle management initiatives - governing records from creation through active use, archival (nearline/offline tiers), and certified destruction - in coordination with Sr. Stakeholder/managers

• Develop and maintain an Information Governance scorecard and quarterly reporting pack for the senior leadership - covering retention compliance rates, legal hold inventory, remediation pipeline, and regulatory change impact

Eligibility Requirements

• Bachelor's degree in business administration, Finance, Information Management, or a related field.

• 8+ years of experience in records management, information governance, or operations within a capital markets operations at an investment firm, or global broker-dealer.

• Demonstrated knowledge of the trade life cycle across at least two asset classes (equities, fixed income, derivatives, FX, loans).

• Knowledge of core banking or capital markets platforms (Murex, Calypso, Temenos, FIS, Broadridge, or equivalent).

• Understanding of US financial regulations governing records retention (SEC 17a-4, FINRA 4511, CFTC 1.35, Dodd-Frank Title VII, BSA/AML).

• Proven track record of managing regulatory examinations and producing records in response to regulatory requests.

• Strong executive communication skills with experience presenting to C-suite and board-level audiences.

• Prior people management experience leading cross-functional, cross-regional teams

In the US, the target base salary for this role is $100K- $125K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here