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Service Operations Manager Jobs in Lenexa, KS (NOW HIRING)

Ulta Beauty, Inc.

Operations Manager

Olathe, KS · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

KMG Hotels

Operations Manager

Overland Park, KS · On-site

As Operations Manager, you'll keep our hotel running smoothly, make sure everything is working well ... Establish and implement appropriate service recovery guidelines in order to ensure complete guest ...

Ulta Beauty, Inc.

Operations Manager

Olathe, KS · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Dayton Freight

Operations Manager

Grandview, MO · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Dayton Freight

Operations Manager

Grandview, MO · On-site

Operations Managers develop methods and procedures for the most efficient and economical routing ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Ulta Beauty

Operations Manager

Overland Park, KS · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Floor & Décor

Operations Manager

Overland Park, KS · On-site

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Booz Allen Hamilton, Inc.

Operations Manager

Leavenworth, KS · On-site

$77K - $176K/yr

Operations Manager The Opportunity: When an organization has multiple moving parts in its processes ... Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion ...

Dayton Freight

Operations Manager

Grandview, MO · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Genesis Health Clubs

Operations Manager

Kansas City, MO · On-site

Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position ... Experience in cash handling and credit cards * 1-2 Years' experience in customer service function ...

Genesis Health Clubs

Operations Manager

Mission, KS · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... operations as needed * Responsible for daily register deposits * Maintains office supply order

US Farathane

Operations Manager

Riverside, MO · On-site

US Farathane is seeking an experienced Operations Manager who is responsible for leading all day-to ... We provide customers with a wide range of full-service support from black box design concepts to ...

Genesis Health Clubs

Operations Manager

Olathe, KS · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Genesis Health Clubs

Operations Manager

Kansas City, MO · On-site

Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position ... Experience in cash handling and credit cards * 1-2 Years' experience in customer service function ...

Amazon

Operations Manager

Kansas City, KS · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lenexa, KS

Service Operations Manager information

See Lenexa, KS salary details

$33.3K

$73.8K

$123K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Lenexa, KS is $73,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lenexa, KS look for? The top searched job categories for Service Operations Manager jobs in Lenexa, KS are:
What cities near Lenexa, KS are hiring for Service Operations Manager jobs? Cities near Lenexa, KS with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lenexa, KS as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,826 per year, or $35.5 per hour.

Operations Manager

AIT Worldwide Logistics, Inc.

Kansas City, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

AIT Worldwide Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

242nd of 360 rated logistics

Job description

Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Operations Manager is responsible for establishing and executing company strategy related to domestic and international
freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide
a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to
succeed and expand their business levels in international products lines in a sustained fashion. Work with current and
prospective logistics services providers and internal AIT functions to develop the best overall strategy. Execution of those
strategies includes establishing, measuring and managing to applicable metrics with service providers, vendors and internal AIT
functions to ensure timely and efficient flow of product for AIT.
Responsibilities
  • Develop and execute the station's operations strategy of AIT
  • Ensure processes and metrics are in place to insure growth, service and profitability goals are accomplished.
  • Manage and communicate with AIT's carriers insuring best value and service vs objectives.
  • Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
  • Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
  • Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes.
  • Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
  • Provides coaching and mentoring employees in a broad global environment.
  • Actively support key account operations requirements and insure service execution and reliability.

Qualifications
  • Bachelor's Degree in logistics or equivalent experience Required
  • 5+ years of international freight forwarding, airfreight and ocean freight, Required
  • 3+ years P&L experience, Required and 3+ years of operations supervisory experience and managing a team Required
  • 3+ years Previous experience in a diversified freight forwarding industry Preferred
  • 3+ years International Freight Forward industry experience Required
  • Operational and P&L management of global products and services in a high performance organization.
  • Excellent organization and time management skills.
  • Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels.
  • High Advanced Computer Skills
  • IATA certified, DG certification Preferred

What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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