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Service Operations Manager Jobs in Huntsville, AL

VG Systems

Sr. Operations Manager

Huntsville, AL · On-site

The Operations Manager serves as the primary interface for day-to-day operations, coordinating ... Value Gained" IT Services to our customers. We Implement Innovation© by delivering highly ...

VG Systems

Sr. Operations Manager

Huntsville, AL

The Operations Manager serves as the primary interface for day-to-day operations, coordinating ... s to our customers. We Implement Innovation by delivering highly optimized project portfolio ...

VG Systems

Sr. Operations Manager

Huntsville, AL · On-site

The Operations Manager serves as the primary interface for day-to-day operations, coordinating ... Value Gained" IT Services to our customers. We Implement Innovation© by delivering highly ...

Aramark

L1 Operations Manager II

Huntsville, AL · On-site

The L1 Operations Manager II is responsible for coordinating day to day production activities. This ... Develops and conducts appropriate in-service education programs to meet requirements of regulatory ...

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Service Operations Manager information

See Huntsville, AL salary details

$35K

$77.5K

$129.1K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Huntsville, AL is $77,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Huntsville, AL?

For Service Operations Manager jobs in Huntsville, AL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Huntsville, AL look for?

The top searched job categories for Service Operations Manager jobs in Huntsville, AL are:

What cities near Huntsville, AL are hiring for Service Operations Manager jobs?

Cities near Huntsville, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Huntsville, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,491 per year, or $37.3 per hour.

Plumbing Operations Manager

IES Residential, Inc.

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

IES Residential rating

6.9

Company rating: 6.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

General Job Description
Job Summary
We are seeking an experienced and skilled Residential Plumbing Operations Manager to oversee and manage our residential plumbing field operations. The ideal candidate will have a strong background in Residential New Construction (RNC) Plumbing Installation, excellent leadership abilities, and a proven track record of achieving production goals while ensuring quality, safety, and operational efficiency.
New employees are eligible for a competitive incentive package designed to support your transition and recognize your commitment.
Responsibilities
As the Plumbing Operations Manager, you will be responsible for:
  • Overseeing all residential plumbing operations within the organization.
  • Managing plumbing projects from start to finish, including planning, scheduling, staffing, and budgeting.
  • Ensuring projects meet specifications, timelines, quality standards, and financial targets.
  • Supervising and coordinating daily activities of plumbing field teams.
  • Conducting quality inspections to maintain high workmanship standards.
  • Enforcing safety protocols and ensuring compliance with company policies, industry regulations, and applicable codes.
  • Maintaining strong relationships with customers, builders, contractors, vendors, and team members.
  • Addressing customer concerns and resolving issues in a timely and professional manner.
  • Providing estimates and assisting with job costing and budget management.
  • Troubleshooting and resolving operational challenges to minimize delays and disruptions.
  • Managing project documentation and preparing regular progress and performance reports.
  • Recruiting, training, mentoring, and developing field personnel.
  • Supporting company goals through leadership, accountability, and team development.
  • Performing other duties as assigned.

Minimum Education
None
Minimum Years of Experience
4-6
Specific Qualifications
Qualifications
  • 4-6 years of experience in plumbing operations, construction management, or a related field.
  • Proven experience managing plumbing teams, projects, and field operations.
  • Strong working knowledge of residential plumbing systems, equipment, materials, and installation best practices.
  • Familiarity with applicable plumbing codes, regulations, and safety standards.
  • Excellent leadership and team management abilities.
  • Strong organizational skills with the ability to manage multiple projects and deadlines.
  • Effective problem-solving and decision-making skills.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively in English, including reading, writing, and speaking.
  • Strong interpersonal skills with the ability to build positive relationships with employees, customers, and business partners.
  • Management experience preferred.
  • Electrical or Plumbing Journeyman License preferred.
  • Valid driver's license with a clean driving record.
  • Ability to successfully pass a pre-employment background screening.

Work Environment & Physical Requirements
  • Work is performed in both office and field environments, including active residential construction sites.
  • Frequent travel between job sites is required.
  • Ability to stand, walk, bend, kneel, crouch, and climb stairs and ladders throughout the workday.
  • Ability to safely navigate active construction sites and uneven terrain.
  • Ability to occasionally lift, carry, push, and pull up to 50 pounds.
  • Must be able to operate a motor vehicle for business-related travel.
  • Regular use of computers, tablets, smartphones, and other office technology.
  • Exposure to varying weather conditions, construction noise, dust, and other job site conditions.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

License Required
Yes
Job Locations
US-AL-Huntsville
Company Overview
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.
Our commitment to our employees is reflected by our actions:
  • Safety is Priority One - and our record shows it
  • Competitive Pay
  • Company 401K plan with Employer Contribution Match
  • Company Paid Time Off
  • Company Paid Life Insurance
  • Choice of Medical Coverage including Prescription and Short Term Disability Plans
  • Choice of Dental and Vision Coverage
  • Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
  • Auto and Home Insurance Discount Programs

EEO Statement
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify/IES participa en el programa E-Verify
E-Verify Information/ Información sobre E-Verify
English/Español
Right to Work/Ley de Derecho al Trabajo
English/Español

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