Service Operations Manager Jobs in Howard, OH (NOW HIRING)

Description

Position: Regional Manager

Location:  Greater Columbus Area (Managing sites across Columbus, Dayton, Reynoldsburg & Youngstown) 

Schedule:  Flexible schedule including weekends & on-call coverage 

Status: Full-Time Exempt

Compensation: Starting at $55,000

Who is Silver Star 

Silver Star Protection Group (SSPG), established in 2014, is a security firm headquartered in Rolling Meadows, Illinois. We offer a comprehensive suite of services, including physical security, security system integration, consultation, and secure transport. We cater to various industries such as cannabis, commercial real estate, construction, data centers, and more. Our leadership team comprises professionals with backgrounds in law enforcement, military, and business sectors. Silver Star Protection Group is dedicated to delivering customized security solutions to meet diverse client needs. 

Position Overview 

The Regional Manager (RM) is responsible for overseeing the day-to-day operations of client sites within a designated geographical area. This includes managing SSPG personnel, staffing, scheduling shifts, ensuring coverage, overseeing post orders, training, handling short-term or emergency staffing needs. The RM plays a critical role in ensuring the efficient management of resources to deliver exceptional service to clients. The RM is a client facing role within SSPG  and ensures their needs are met while maintaining SSPG order and compliance. 

Key Responsibilities 

• Oversee daily operations in the region, ensuring smooth and efficient functioning across all assigned sites. 
• Manage the scheduling of SSPG Officers, ensuring optimal coverage for all shifts, and addressing short-term or emergency staffing needs as they arise. 
• Supervise the performance and conduct of SSPG Officers, ensuring they adhere to company policies, procedures, and post orders. 
• Build and maintain strong relationships with clients, ensuring their needs are met, addressing concerns promptly, and delivering exceptional service. 
• Oversee the recruitment, onboarding, and training processes for new SSPG Officers, ensuring they are adequately prepared for their roles. 
• Ensure all sites are properly staffed and post orders are followed by SSPG Officers. Regularly review and update post orders to align with client expectations, regulations, and operational needs. 
• Work with the Director of Operations to monitor internal controls that impact operations and address any inefficiencies or challenges. 
• Report on operational status, staffing levels, incidents, and client feedback to the Director of Operations. Communicate effectively with SSPG Officers to ensure smooth operations. 
• Address emergency staffing needs and ensure operation protocols are in place during these instances to always maintain effective client coverage. 

Requirements

• Minimum of 2 years of experience in operations, supervision, or a related field, with a proven track record of leadership in managing personnel and operations. 
• Active OPOTA certification.
• Strong supervisory and leadership skills with the ability to motivate and manage teams efficiently. 
• Must have a valid Drivers License. 
• Ability to quickly address and resolve issues related to scheduling, staffing, and operations. 
• Strong customer service skills with the ability to maintain and build client relationships. 
• Excellent verbal and written communication skills, with the ability to communicate effectively with staff, clients, and senior leadership. 
• Ability to adapt to changing operational needs, emergency situations, and client requests. 
• Strong time-management and organizational skills to handle multiple responsibilities and ensure smooth operations across the region. 
• High School Diploma or equivalent required; associate or bachelor's degree in criminal justice, Security Management, or a related field is preferred. 
• Security industry certifications (e.g., Security Officer Certification, First Aid/CPR) are a plus. 
• Experience in scheduling, operations management, or security leadership is preferred. 

Schedule and Availability 

RM's design a schedule that works for them and ensures smooth operations. By law, all employees have at least 24 hours of rest within every consecutive 7-day period. 

Shifts, site assignments, and schedules are subject to change based on client and SSPG needs. 

Flexibility is required when emergency coverage is needed. 

Benefits 

• Medical, Dental, Vision, Life - 60 Days 
• Paid Time Off (PTO) - 90 Days 
• Weekly pay on Fridays 
• Referral bonus 

Work Authorization 

Must have legal authorization to work in the United States.