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Service Operations Manager Jobs in Howard, OH (NOW HIRING)

Rumpke

Operations Manager

Mansfield, OH · On-site

When you join Rumpke, you'll be part of a team providing essential services to millions of ... The Operations Manager oversees the day-to-day waste and recycling collection operations within an ...

Synagro

Operations Manager

Fredericktown, OH · On-site

Directly supervise employees as well as sub-contract services. * Interpret operational data and ... Manage project financials & provide accurate forecasting/scheduling. * >50% travel required for on ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

MPW

Operations Manager

Hebron, OH

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

New

Amazon

Operations Manager

Etna, OH · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

DuraServ Corp

Plant Operations Manager

Wooster, OH · On-site

JOB SUMMARY The Plant Operations Manager provides day-to-day leadership, assuming P&L ... Skill in delivering responsive, high-quality customer service. * Ability to identify and resolve ...

AMERI-CANS

Branch Operations Manager

Newark, OH · On-site

We are constantly looking for Veterans in pursuit of their post-service ambitions and talented ... The Branch Operations Manager is responsible for overseeing the daily operations of AMERI-CANS ...

AMERI-CANS

Branch Operations Manager

Newark, OH · On-site

We are constantly looking for Veterans in pursuit of their post-service ambitions and talented ... The Branch Operations Manager is responsible for overseeing the daily operations of AMERI-CANS ...

PetSmart

Retail Operations Manager

Heath, OH · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart Careers

Retail Operations Manager

Heath, OH · On-site

$17.16 - $29.48/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Heath, OH · On-site

$17.16 - $29.48/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

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Service Operations Manager information

See Howard, OH salary details

$29.8K

$66.1K

$110K

How much do service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service operations manager in Howard, OH is $66,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $80,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Howard, OH are hiring for Service Operations Manager jobs? Cities near Howard, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Dealership Operations Manager

Southeastern Equipment Company

Heath, OH • On-site

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Dealership Operations Manager

Location: Heath, Ohio

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt

About Southeastern Equipment

Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused.

Role Purpose

As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.

Key Responsibilities

  • Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.

  • Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.

  • Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.

  • Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.

  • Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.

Metrics for Success

Your performance will be measured by:

  • Net Parts Income (vs. budget)

  • Net Service Income (vs. budget)

  • Store 5S Score (85% target)

Requirements

  • Education: High School Diploma/GED required; 4-year BA/BS degree preferred.

  • Experience: Minimum 6years of managerial experience in a related field.

  • Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.

  • Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds.

  • Travel: Limited travel (approx. 15-20 days/year) for meetings and training.

Why Join Us?

We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.


Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeastern Equipment utilizes E-Verify in accordance with Federal regulations.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.