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Service Operations Manager Jobs in High Ridge, MO

Rivian

Manager, Field Service

Saint Louis, MO · On-site

Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great ...

Rivian

Manager, Field Service

Saint Louis, MO · On-site

Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great ...

Walgreens

Pharmacy Operations Manager

Ballwin, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Ballwin, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Saint Louis, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in High Ridge, MO

Service Operations Manager information

See High Ridge, MO salary details

$32.4K

$71.8K

$119.6K

How much do service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service operations manager in High Ridge, MO is $71,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $87,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near High Ridge, MO are hiring for Service Operations Manager jobs? Cities near High Ridge, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager - Machining Services

Mechanical Dynamics and Analytics LLC

Saint Louis, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
Mechanical Dynamics and Analysis LLC, a world-class supplier of power generation services, parts, and repairs, has an immediate opening for a qualified individual who has a desire to join a growing organization and an appetite for diverse and technically challenging work.
MD&A's Repairs Division is seeking a highly skilled Operations Manager to manage projects and project managers/engineers within the operational scope for the Machining Services (MS) division at Mechanical Dynamics & Analysis (MD&A).
Duties & Responsibilities include but are not limited to, the following:
  • Support review and input needs of customer requested scopes of work
  • Assist with all training programs and keep all records current
  • Assist in pre job meeting that will require travel to site
  • Create Shop/On-Site job schedules
  • Review/Correct and issue all job reports to customers
  • Assign in shop and on-site crews to perform awarded work scopes
  • Perform performance reviews for each assigned PM/PE and technicians on a regularly assigned basis
  • Schedule/support any type of customer job requirements (i.e. drug testing and on-site training)
  • Assist assigned PM/PE and technicians with all pre-job requirements
  • Manage in-shop and on-site project schedules with PM/PE assistance
  • Manage / coordinate Machining Services needs with other divisions within our STL facility
  • Manage emails, letters, packages, phone calls and other forms of correspondence
  • Support customer presentations and organized customer activities
  • Create and update databases and records, personnel and other data
  • Manage and support all Machining Services procedures as well as the creation of new ones
  • Support EWA's in-shop and on-site to make sure we meet committed timeframes
  • Assist colleagues whenever there is an opportunity to do so
  • Support / assist with soliciting new employees to help grow the business as well as their continued training needs

Requirements
  • Meet all required background checks, pre-employment drug screening, and any other applicable pre-employment aptitude and/or competency assessment(s).
  • Minimum of Associates degree in relatable field, Bachelors greatly preferred
  • Minimum of 5+ years of Machining experience in similar industries.
  • Minimum of 5+ years of supervisory experience.
  • Proficient with industry's software and computer skills, i.e., Microsoft suite, CAD, SolidWorks.
  • Strong industry business and financial skills.
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Available to work operational hours of the position, to include but not limited to days, nights, weekends, and holidays, with flexibility to travel when required.

Benefits
  • Health coverage: Medical, Dental, Vision (with employer contribution)
  • Savings options: HSA/FSA programs available
  • Protection: Company-paid life insurance + disability coverage
  • Time off: Flexible paid time off + paid holidays
  • Retirement: 401(k) program with company match opportunity
  • Support: Employee Assistance Program (EAP) + ID theft protection
  • Wellness & safety perks: On-site ART (Active Release Techniques) sessions; annual PPE reimbursement for prescription safety glasses and steel-toed boots
  • Advancement: Growth paths and internal advancement opportunities for eligible employees, based on performance and business need
  • Recognition: Seasonal company sponsored events for employees to recognize their contributions to the success of MD&A
  • Industry stability: Essential power generation work with long-term demand

A Shop Tour Repairs Division- St. Louis, MO: https://www.mdaturbines.com/resources/turbine-generator-repair-facility/
Our Culture: A Powerful Purpose at MD&A, we truly work together, as one team! We collaborate, we listen, we innovate. We put energy behind everything we do! Explore A Career with a Powerful purpose! View our recruitment brochure >

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