ZipRecruiter

Log In

1

Service Operations Manager Jobs in Duluth, MN (NOW HIRING)

Braun Intertec

Operations Supervisor

Duluth, MN · On-site

$73K - $109K/yr

Works closely with the Business Unit Manager to set goals and business objectives * Responsible for ... Strong organization and customer service skills. * Ability to develop and present training ...

W&M Environmental Group

Operations Supervisor

Duluth, MN · On-site

$73K - $109K/yr

Works closely with the Business Unit Manager to set goals and business objectives * Responsible for ... Strong organization and customer service skills. * Ability to develop and present training ...

Maurices

Manager, HR Operations

Duluth, MN · Hybrid

We're committed to our service with style promise and to offering affordable fashion that takes ... The Manager, HR Operations partners closely with HR, Talent, Payroll, Benefits, IT, and Field ...

Clean Harbors

HAZMAT Field Service Supervisor

Cloquet, MN · On-site

$28 - $30/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

HAZMAT Field Service Supervisor

Carlton, MN · On-site

$19.69 - $56.08/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

HAZMAT Field Service Supervisor

Cloquet, MN · On-site

$19.69 - $56.08/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

CleanHarbors

HAZMAT Field Service Supervisor

Cloquet, MN · On-site

$28 - $30/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

HAZMAT Field Service Supervisor

Esko, MN · On-site

$19.69 - $56.08/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

HAZMAT Field Service Supervisor

Cloquet, MN · On-site

$19.69 - $56.08/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

HAZMAT Field Service Supervisor

Cloquet, MN · On-site

$28 - $30/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Jimmy John's

Assistant Manager

Duluth, MN

Jimmy John's Assistant Managers help oversee in-store operations alongside the General Manager. The ... Supervise food preparation and service operations while on duty. Assist in-shoppers during rush ...

Jimmy John's

Assistant Manager

Duluth, MN · On-site

$36K/yr

Jimmy John's Assistant Managers help oversee in-store operations alongside the General Manager. The ... Supervise food preparation and service operations while on duty. Assist in-shoppers during rush ...

Jimmy John's

Assistant Manager

Duluth, MN · On-site

Jimmy John's Assistant Managers help oversee in-store operations alongside the General Manager. The ... Supervise food preparation and service operations while on duty. Assist in-shoppers during rush ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Duluth, MN

Service Operations Manager information

See Duluth, MN salary details

$35.3K

$78.1K

$130.1K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Duluth, MN is $78,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $94,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Duluth, MN look for? The top searched job categories for Service Operations Manager jobs in Duluth, MN are:
What cities near Duluth, MN are hiring for Service Operations Manager jobs? Cities near Duluth, MN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Duluth, MN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,112 per year, or $37.6 per hour.

Operations Supervisor

Braun Intertec

Duluth, MN • On-site

$73K - $109K/yr

Full-time

Re-posted 2 days ago

Braun Intertec rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

221st of 446 rated engineering

Job description

Braun Intertec is seeking an Operations Supervisor for our Construction Materials Testing (CMT) operations in our Duluth, MN office.
Responsibilities
  • Lead a team of technicians and special inspectors responsible for completing field work. Including the hiring, supervision, mentorship, and training of staff.
  • Assist office leadership in the development and implementation of CMT policies and best practices.
  • Works closely with the Business Unit Manager to set goals and business objectives
  • Responsible for safety, quality, and operational excellence.
  • Supports the company safety policy and is responsible for communicating and implementing safe work practices and performing safety audits of field staff as needed.
  • Monitors CMT budget and projections, headcount, and backlog on a continuous basis, and recommends operational changes as needed
  • Coordinate with scheduler and other regional operations to share resources and manage workloads.
  • Conduct performance reviews as scheduled to stimulate and reward improved performance.
  • Prepares subordinates for promotional opportunities and enhanced responsibilities
  • Evaluates the effectiveness of assigned personnel on and on-going basis
  • Works closely with consulting staff representatives to prepare proposals.
  • Perform quality control review of the testing and inspection work performed by assigned staff; identify, investigate and resolve internal and external quality issues on projects.
  • Coordinate and communicate with members of the consulting group on project progress and issues that arise.
  • Perform routine to complex field testing and inspections.
  • Manage field equipment and fleet vehicles; including planning, maintenance and stewardship.
  • Supports client relationships to most effectively achieve CMT departmental market and sales goals and strategies.
  • Other duties as assigned

Required Skills
  • Possess strong leadership skills and a positive attitude.
  • Ability to deal with ambiguity, pressure, and stress.
  • Excellent written and verbal communication skills.
  • Strong organization and customer service skills.
  • Ability to develop and present training materials to CMT staff.
  • Excellent construction document reading and interpretation skills.
  • Understanding and experience performing field testing and inspections on commercial and transportation related projects.
  • Proficient or able to learn software used in day to day operations such as Metafield, Microsoft Dynamics AX, and Microsoft Office including Word, Excel, Outlook, SharePoint, as well as other Braun Intertec and industry software.

Required Experience and Education
  • High School diploma or equivalent
  • Relevant post-secondary degree in Civil Engineering Technology, Civil Engineering or Construction Management a preferred but not required.
  • Require a minimum of 5 years' experience in materials testing or construction.
  • Valid driver's license and clean driving record.
  • ACI, ICC, and MnDOT certifications preferred

Braun Intertec is a Drug-Free Workplace and requires all new hires to complete a pre-employment drug screen, criminal background check, and motor vehicle report.
#LI-MB1
Compensation Range:
$73,000.00 - $109,000.00
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com.
As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at hrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

What Braun Intertec employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply