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Service Operations Manager Jobs in Cambridge, ON

Cargill

Operations Supervisor

Guelph, ON

... service customers, and retailers with a complete range of innovative ingredients and branded ... Job Purpose and Impact The Plant Operations Supervisor will provide strategic operational oversight ...

New

RONA+

Supervisor, Operations

Milton, ON · On-site

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... By applying your team management, problem-solving and coaching skills, you'll have a direct impact ...

DP World

Operations Supervisor

Oakville, ON · On-site

CA$65K - CA$75K/yr

We are looking for an experienced Operations Supervisor based in Mississauga/Oakville, to oversee ... We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services ...

FCT

Director, Operations

Oakville, ON

... services to legal, lending, valuation and real estate professionals across Canada. With FCT, you ... Accountable as a manager of managers at multi levels to develop and sustain an effective multi ...

Honeywell

Lead Field Service Technician

Hamilton, ON · On-site

CA$70K - CA$87K/yr

In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and ...

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Service Operations Manager information

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Cambridge, ON?

For Service Operations Manager jobs in Cambridge, ON, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Cambridge, ON look for?

The top searched job categories for Service Operations Manager jobs in Cambridge, ON are:

What cities near Cambridge, ON are hiring for Service Operations Manager jobs?

Cities near Cambridge, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Cambridge, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operations Supervisor

Cargill

Guelph, ON

Full-time

Posted 2 days ago

New

Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 224 frontline employees who took The Breakroom Quiz

20th of 49 rated food wholesalers

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Plant Operations Supervisor will provide strategic operational oversight for all production operating facilities with moderate presence in multiple regions or moderate degree of complexity. In this role, you will oversee and hold operating facilities accountable to standards for safety, quality, operational effectiveness and financial performance.


Key Accountabilities
  • Execute routine operations of assigned area, ensuring direct reports are following policies and procedures related to employee, food and feed safety and environmental compliance.
  • Monitor production outcomes, quantity, and quality to ensure customer and food safety requirements are within specifications.
  • Partner with production supervisors to meet customer specifications and timeline.
  • Administer production budget for a department, process, or shift and executes purchase orders and ensures timely payment of invoices
  • Develop operational plans and monitors routine operations for all production processes for multiple departments, processes and shifts.
  • Develop, supervise and provide coaching to direct reports including coaching company core values and guiding principles for assigned facilities or region.
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
    Other duties as assigned
Position Information

Relocation assistance will not be provided for this position.

Qualifications

Minimum Required
Bachelor's degree in a related field or equivalent experience
Lean six sigma
Minimum one year of directly related work experience

Being legally entitled to work for Cargill in Canada 

Other minimum qualifications may apply


Preferred 
One year of supervisory experience

At Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes.

Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs.

What Cargill employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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