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Service Operations Manager Jobs in Puerto Rico (NOW HIRING)

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to ...

AMRESCO

Technical Services Supervisor

Manati, PR · On-site

$98K - $98K/yr

Service Operations Management Plan and coordinate daily service operations including calibration, maintenance, repair, and installations. Optimize technician schedules, workload distribution, and ...

Avantor Inc.

Technical Services Supervisor

Manati, PR · On-site

$98K - $98K/yr

Service Operations Management Plan and coordinate daily service operations including calibration, maintenance, repair, and installations. Optimize technician schedules, workload distribution, and ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$60 - $80/hr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary ... Identify operational risks, emerging volume trends, and potential service disruptions, and develop ...

Texas Roadhouse

Service Manager

Carolina, PR · On-site

As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...

GE Appliances

Service Technician

Carolina, PR

The Service Technician works under the direction of the Manager, Consumer Service Operations. Responsible for repairing major appliances to provide excellent consumer experience during after-sales in ...

CERES

PR · On-site

$95K - $115K/yr

Deputy Operations Manager Compensation Range: $95,000-$115,000 About Ceres Caribe Ceres Caribe was ... We perform resiliency services, including vegetation management and utility line clearing for the ...

Tutor Perini

Construction Project Manager

San Juan, PR · On-site

As a Project Manager at Perini Management Services, reporting to our Operations Manager and our Senior Vice President of Operations , you will have the opportunity to: * Full responsibility for P&L ...

Tutorperini

Construction Project Manager

San Juan, PR · On-site

As a Project Manager at Perini Management Services, reporting to our Operations Manager and our Senior Vice President of Operations , you will have the opportunity to: * Full responsibility for P&L ...

Walgreens

PR · On-site

Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations * Shadows Store Manager, gains ...

Walgreens

Store Manager Unassigned

Guaynabo, PR · On-site

Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations * Shadows Store Manager, gains ...

Walgreens

Emerging Store Manager

Carolina, PR · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

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Service Operations Manager information

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Puerto Rico?

The most popular types of Service Operations jobs in Puerto Rico are:

What are popular job titles related to Service Operations Manager jobs in Puerto Rico?

For Service Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Puerto Rico look for?

The top searched job categories for Service Operations Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Service Operations Manager jobs?

Cities in Puerto Rico with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Patient Service Manager

Alivia Health

Guaynabo, PR • On-site

Full-time

Posted 24 days ago

Job description


The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to the Senior Manager Patient Services & Support, this role ensures that patient service operations are executed with quality, efficiency, consistency, and a strong patient-centered approach.

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient interviews, follow-up with patients or physician offices for missing information or documentation, referral processing support, and medication refill workflows.

The Patient Services Manager manages operational performance, staffing, scheduling, process execution, service quality, escalations, employee development, and continuous improvement initiatives to support timely referral turnaround, high-quality service delivery, and effective collaboration with internal and external stakeholders.

Key Responsibilities

  • Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP operational standards, service expectations, and patient-care priorities.
  • Provide direct supervision, coaching, performance management, and operational guidance to the Call Center Supervisor and Registry Supervisor.
  • Ensure teams meet or exceed productivity, service level, quality, turnaround-time, and customer-service standards.
  • Monitor and analyze team performance, identify performance gaps, and develop action plans in collaboration with supervisors to improve results.
  • Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other key stakeholders while maintaining a high level of customer service.
  • Oversee Registry workflows related to patient intake, initial interviews, referral processing, follow-up with patients or physician offices, missing information and documentation, and medication refill support.
  • Support quick and accurate referral turnaround by partnering with other Operations teams and internal stakeholders.
  • Oversee call center metrics, tracking systems, service levels, operational dashboards, and other performance monitoring tools used to manage daily operations.
  • Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, appropriate documentation, and root-cause awareness.
  • Develop, refine, and implement processes, procedures, and operational improvements to enhance efficiency, effectiveness, consistency, and service quality.
  • Ensure policies, procedures, business standards, call metrics, productivity expectations, and quality requirements are consistently applied across assigned areas.
  • Partner with supervisors to maintain appropriate staffing, scheduling, attendance, punctuality, use of time off, and daily workforce coverage.
  • Promote employee engagement, accountability, teamwork, and ownership for high-quality and timely results.
  • Support hiring, selection, onboarding, initial training, ongoing training, coaching, and employee-development activities in collaboration with supervisors and applicable support functions.
  • Monitor and assess staff compliance with company rules and procedures related to behavior with patients and coworkers, attendance, dress code, productivity standards, and other management instructions.
  • Collaborate with key business partners, operational leaders, Quality, Compliance, Pharmacy, and other stakeholders to address operational needs and implement improvement initiatives.
  • Manage or support patient communication initiatives and operational communication strategies, as assigned.
  • Make informed decisions by applying operational knowledge, analyzing problems, evaluating risks, and selecting solutions that support high-quality outcomes.
  • Lead change by supporting organizational initiatives, communicating expectations clearly, and helping teams adapt to new processes, systems, or business needs.
  • Perform other duties as assigned.

SUPERVISORY RESPONSABiLITIES

Manager Level 

Knowledge, Skills, and Abilities

  • Knowledge of patient services, call center, registry, referral intake, case management, or specialty pharmacy operations preferred.
  • Knowledge of operational performance management, service levels, productivity standards, quality monitoring, and process improvement principles.
  • Strong leadership and people-management skills, including the ability to coach supervisors, resolve conflicts, and promote team accountability.
  • Strong customer-service orientation and ability to promote excellent service delivery to patients, healthcare providers, payers, and internal stakeholders.
  • Ability to analyze performance data, identify trends, determine root causes, and implement practical action plans.
  • Ability to develop, refine, and enforce processes, procedures, workflows, and business standards.
  • Ability to manage multiple priorities, meet deadlines, and maintain organization in a fast-paced operational environment.
  • Strong problem-solving, decision-making, and change-management skills.
  • Ability to collaborate effectively with cross-functional teams, including Operations, Pharmacy, Quality, Compliance, Human Resources, and Information Technology.
  • Ability to maintain confidentiality and handle sensitive patient, employee, and business information appropriately.
  • Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Knowledge of CPR+ or similar pharmacy management systems preferred.

EDUCATION REQUIRED

 Bachelor's degree or relevant experience 

EXPERIENCE

 4 to 6 years of experience in similar functions

***EEOC F/M/D/V***