Operations/Service Manager
$23.10 - $32.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
$23.10 - $32.55/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
Villalba, PR · On-site
$24.95 - $33.25/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager
Villalba, PR · On-site
$24.95 - $33.25/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$22.05 - $30.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$22.05 - $30.45/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager IV
$24.30 - $32.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager IV
$24.30 - $32.40/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Manager
Guaynabo, PR · On-site
Tidal Basin seeks a qualified Operations Manager for the Community Energy and Water Resilience ... Knowledge of customer service principles and practices * Ability to effectively manage and work ...
Operations Manager
Guaynabo, PR · On-site
Tidal Basin seeks a qualified Operations Manager for the Community Energy and Water Resilience ... Knowledge of customer service principles and practices * Ability to effectively manage and work ...
Operations Manager V
$24.85 - $33.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Manager V
$24.85 - $33.10/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Franchise Support Manager
San Juan, PR · On-site
$60K - $70K/yr
This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...
Quick apply
Franchise Support Manager
San Juan, PR · On-site
$60K - $70K/yr
This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...
Ensure superior service levels through proactive communication and relationship building. Team ... Operational Excellence * Manage store metrics and KPIs to ensure high performance and audit ...
Ensure superior service levels through proactive communication and relationship building. Team ... Operational Excellence * Manage store metrics and KPIs to ensure high performance and audit ...
Industry/Sector Insurance Specialism Operations Management Level Senior Manager & Summary A career ... Our team helps organisations improve their customer interface, service delivery, and middle and ...
Industry/Sector Insurance Specialism Operations Management Level Senior Manager & Summary A career ... Our team helps organisations improve their customer interface, service delivery, and middle and ...
The Manager of Administrative Coding is part of the leadership team overseeing Optum's Behavioral ... Monitor production, quality, turnaround time, service-level agreements, and operational performance ...
The Manager of Administrative Coding is part of the leadership team overseeing Optum's Behavioral ... Monitor production, quality, turnaround time, service-level agreements, and operational performance ...
What Pharmacy Operations Management contributes to Cardinal Health Pharmacy Operations is ... Monitor performance to ensure departmental goals and service standards are consistently achieved.
What Pharmacy Operations Management contributes to Cardinal Health Pharmacy Operations is ... Monitor performance to ensure departmental goals and service standards are consistently achieved.
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Monitor performance to ensure departmental goals and service standards are consistently achieved ... Manage department operations and supervises professional employees, front line supervisors and/or ...
Operations Supervisor
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Operations Supervisor
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Operations Supervisor
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Operations Supervisor
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Operations Supervisor
Guaynabo, PR · On-site
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Operations Supervisor
Guaynabo, PR · On-site
$19 - $21/hr
Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...
Service Operations Manager information
See Bayamon, PR salary details
$32K - $39.8K
2% of jobs
$39.8K - $47.6K
13% of jobs
$53.2K is the 25th percentile. Wages below this are outliers.
$47.6K - $55.4K
14% of jobs
The median wage is $63.1K / yr.
$55.4K - $63.3K
22% of jobs
$63.3K - $71.1K
14% of jobs
$71.1K - $78.9K
8% of jobs
$81.6K is the 75th percentile. Wages above this are outliers.
$78.9K - $86.7K
9% of jobs
$86.7K - $94.5K
9% of jobs
$94.5K - $102.4K
6% of jobs
$102.4K - $110.2K
4% of jobs
$110.2K - $118K
0% of jobs
$32K
$70.8K
$118K
How much do service operations manager jobs pay per year?
As of Jul 29, 2026, the average yearly pay for service operations manager in Bayamon, PR is $70,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a Service Operations Manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
How much is an operations manager paid?
The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.
What are the 5 P's of operations management?
The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.
What does a service operations manager do?
A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.
What should an operations manager be paid?
The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
$23.10 - $32.55/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
Burlington rating
4.5
Based on 935 frontline employees who took The Breakroom Quiz
19th of 21 rated department stores
Job description
Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
Compensation Range: $23.10 - $32.55
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
What Burlington employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US