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Service Operations Manager Jobs in Puerto Rico (NOW HIRING)

JLL

Operations Manager

Juncos, PR

Lead cross-functional teams across multiple service lines including facilities maintenance, support to utilities, planning and vendor management. * Serve as primary operational interface with life ...

Walgreens

PR · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

ASM Global

Operations Manager(E)

San Juan, PR · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

Papco

Manager, Operations

Carolina, PR · On-site

Operations Manager | Puerto Rico (Carolina) World Fuel About the Role We are seeking a hands-on ... Ensure frontline teams consistently deliver a high standard of customer service Financial & Cost ...

ASM Global

Operations Manager(E)

San Juan, PR

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...

Allied Universal

PR

Allied Universal ® , North America's leading security and facility services company, offers ... Allied Universal is currently hiring an Operations Manager Bilingual (Temporary Position)- that is ...

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...

Rio Mar Hospitality Management

PR · On-site

... managing guest service operations, including bell services, concierge, and PBX. This role also requires close coordination with events and sales teams to deliver seamless experiences for both ...

New

Poolcorp

Operations Supervisor

Guaynabo, PR

$19 - $21/hr

Confers with regional buyers and/or vendors to obtain product or service information such as price ... Performs administrative activities associated with the effective management of warehouse operations ...

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Service Operations Manager information

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Puerto Rico? The most popular types of Service Operations jobs in Puerto Rico are:
What are popular job titles related to Service Operations Manager jobs in Puerto Rico? For Service Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Puerto Rico look for? The top searched job categories for Service Operations Manager jobs in Puerto Rico are:
Service Operations Manager jobs near you

Operations Manager

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Posted 21 days ago

Job description

Tidal Basin seeks a qualified Operations Manager for the Community Energy and Water Resilience Installations (CEWRI) Program, developed by the Puerto Rico Department of Housing (PRDOH). The Program was created in response to island-wide power outages and potable water disruptions resulting from hurricanes Maria and Irma, which have continued to complicate recovery across the Island. CEWRI is designed to promote energy efficiency, reliability, and renewable resources, along with water efficiency and security, via the installation of photovoltaic panels with battery backup and water storage systems.
Position Summary
The Operations Manager (OM) reports to the Program Manager and assists with the overall execution of the CEWRI program. The OM primarily oversees daily field operations, ensuring that these operations are performed in the most efficient manner. The Operations Manager oversees standards of performance, safety policies, and procedures, and will work onsite directing staff operations under the guidance of the Program Manager. Working closely with the PRDOH environmental team, the OM ensures all environmental reviews are completed and submitted satisfactorily.
Duties/Responsibilities:
A successful Operations Manager works to ensure a high standard of performance in field operations and fosters a professional and cooperative work environment. Specific duties may include:
  • Oversee and ensure the efficiency of daily field operations
  • Adjust internal and overall Program policies, as necessary, to uphold standards of performance and safety
  • Identify any program concerns to PRDOH, and provide solutions to mitigate concerns
  • Determine and direct staff needed to accomplish tasks
  • Work with construction contractors to meet environmental requirements and take corrective action if necessary
  • Ensure all environmental reviews are prepared and submitted
  • Help to assess and maximize project performance
  • Maintain knowledge of CDBG-DR policies, procedures, and regulatory requirements
  • Ensure project activities are performed at or exceeding industry standards
  • Provide on-call status reports and progress reviews if necessary
  • Perform other duties as needed

Required Skills and Competencies:
  • Strong interpersonal and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to effectively manage and work with project staff
  • Strong verbal and written communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to work independently and proactively identify key steps to complete requested client outcomes
  • Excellent client relations and an understanding of local, state, and federal government structure

Required Education and Experience:
  • Professional Engineer or Architect, in compliance with Puerto Rico's Act Number 173 of August 12, 1988, as amended
  • Renewable Solar Energy Installer (Photovoltaic) Certificate from the Public Energy Policy Program
  • 5+ years experience in project management
  • Proficiency in MS Office Suite
  • Excellent verbal and written competency in both Spanish and English

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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