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Service Navigator Jobs (NOW HIRING)

Goodwill

Youth Service Navigator (Impact)

Pittsburgh, PA · On-site

$16.50 - $19.50/hr

The Youth Service Navigator supports youth and young adults in the YouthWorks programs by helping them access, coordinate, and sustain connections to essential services that promote stability, well ...

Novant Health

Clinical Services Navigator

Thomasville, NC · On-site

$17.25 - $23.50/hr

What We Offer Clinical Service Navigator (Registered Nurse) * Schedule : 40 hours per week, Monday through Friday 8-5pm * Location : Thomasville Medical Center * Patient Population: COPD and Heart ...

Northwell

Patient Service Navigator

Sleepy Hollow, NY

$21.25 - $28.75/hr

When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education ...

Northwell

Patient Service Navigator

Sleepy Hollow, NY

$24.72 - $26.03/hr

When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education ...

Northwell

Patient Service Navigator

Sleepy Hollow, NY · On-site

$24.72 - $26.03/hr

When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education ...

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How much do service navigator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Navigator, and why are they important?

To thrive as a Service Navigator, you need strong knowledge of community resources, case management, and client advocacy, typically supported by a relevant degree or experience in social services. Familiarity with client tracking databases, resource referral platforms, and basic office software is often required. Exceptional interpersonal skills, cultural competence, and problem-solving abilities help build trust and effectively support clients. These skills are crucial for connecting individuals with the right services and ensuring positive outcomes in complex social support environments.

How does a Service Navigator typically collaborate with other team members and external agencies to support clients?

Service Navigators work closely with a multidisciplinary team, including social workers, healthcare providers, and community organizations, to coordinate comprehensive support for clients. They often act as the primary point of contact, facilitating referrals, sharing client information (with consent), and ensuring services are delivered smoothly. Effective communication and relationship-building are key, as Service Navigators must advocate for clients' needs while aligning efforts across various agencies. This collaborative approach helps clients access resources more efficiently and achieve better outcomes.

What are Service Navigators?

Service Navigators are professionals who assist individuals in accessing and coordinating various services, such as healthcare, social support, housing, or community resources. They act as guides, helping clients understand their options, complete necessary paperwork, and overcome barriers to receiving assistance. Service Navigators often work with vulnerable populations to ensure they receive the support they need by connecting them to appropriate programs and resources. Their goal is to make service systems easier to understand and navigate for those who may otherwise struggle.
More about Service Navigator jobs
What are the most commonly searched types of Service Navigator jobs? The most popular types of Service Navigator jobs are:
What states have the most Service Navigator jobs? States with the most job openings for Service Navigator jobs include:
Service Navigator jobs near you
Infographic showing various Service Navigator job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Veteran Service Navigator (Pittsburgh)

Veterans Leadership Program

Pittsburgh, PA • On-site

$40K - $43K/yr

Full-time

Posted 23 days ago

Job description

Veterans Leadership Program
Veterans Leadership Program (VLP) is Western and Central Pennsylvania's premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation's most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.
VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran.
Overview of Position
The Veteran Service Navigator, connects Veterans and their households to VLP programs, supportive services, and community resources. The Veteran Service Navigator assesses the Veteran's eligibility for all VLP and community programs, and works as an advocate for the Veteran, ensuring their immediate needs are met while working toward the goal of long-term sustainability.
Location: Pittsburgh, PA
Principal Duties
  • Coordinate all online intakes for Veterans requesting VLP services
  • Reviews intakes within 24 hours, and collect all necessary information and documentations from Veteran to assess eligibility
  • Complete follow-up calls with Veterans as necessary when documentation is not obtained
  • Transfer intake information from VLP's online intake portal to the agency's case management system, ensuring all information is available for proper assessment of services
  • Coordinate Veteran's signatures on VLP consents and program agreements necessary during admission process
  • Assess a Veteran's eligibility for VLP programs and provide direct community resource referrals and supportive service options utilizing various platforms
  • Assign each intake to the appropriate program and case manager dependent on each staff person's capacity and program eligibility
  • Submit referrals to community resources on behalf of VLP clients utilizing various platforms
  • Review HMIS and HUD program referrals daily and inform proper VLP staff of new referrals
  • Build partnerships with community agencies and disperse new community program information to VLP staff
  • Effectively navigate and maintain knowledge of all technology/referral systems available for service navigation

Knowledge, Skills and Abilities
  • Demonstrates strong sense of customer service and our culture of going above and beyond.
  • Exceptional interpersonal and customer service skills.
  • Able to work in a fast-paced, high energy and team-oriented environment.
  • Excellent organizational skills with the ability to think proactively and prioritize work.
  • Detail-oriented, organized, motivated, meticulous, practical and flexible. Able to effectively handle multiple and shifting priorities.
  • Strong verbal and written communication skills. Able to effectively communicate information to clients and colleagues.
  • Ability to work independently and as a team member.
  • Maintain confidentiality.
  • Proficient knowledge of Microsoft Office Suite, internet, e-mail.
  • Ability to support the organization's mission along with sensitivity of cultural and workplace harmony.

Experience and Education
  • Associates degree in business, communications, sociology, human services or related field preferred.
  • Minimum of three to five years' experience as an administrative assistant or similar position preferred.
  • Demonstrated related experience may be substituted for preferred education
  • Act 33 and 34 clearances.
Salary Range: $40,000 to $43,000

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