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Service Manager Jobs in Springtown, TX (NOW HIRING)

My Melrose

Sr Service Manager

Fort Worth, TX · On-site

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss ...

My Melrose

Sr Service Manager

Fort Worth, TX · On-site

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Location (city, state): Fort Worth, TX Work Schedule: Monday-Friday, 8:00 AM-5:00 PM, onsite Type of Employment: Full-time, Direct Hire Compensation: $80,000-$95,000 annually ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly performance bonus based on ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly performance bonus based on ...

Composites One

Customer Service Manager

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...

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Service Manager information

See Springtown, TX salary details

$26.9K

$57K

$96.6K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in Springtown, TX is $57,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Springtown, TX?

The most popular types of Service jobs in Springtown, TX are:

What job categories do people searching Service Manager jobs in Springtown, TX look for?

The top searched job categories for Service Manager jobs in Springtown, TX are:

What cities near Springtown, TX are hiring for Service Manager jobs?

Cities near Springtown, TX with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Springtown, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,045 per year, or $27.4 per hour.

Regional Service Manager

RELIANCE ENVIRONMENTAL TRUCK SALES LLC

Fort Worth, TX • On-site

Full-time

Posted 11 days ago

Job description

POSITION SUMMARY

The Regional Service Manager is responsible for leading, standardizing, and improving service operations across the Refuse Division. This position provides direct leadership to Branch Service Managers and is accountable for service revenue, profitability, customer satisfaction, repair quality, workforce development, safety, and operational performance. Working closely with branch leadership, Parts, Sales, Rental, Used Equipment, Warranty, and OEM partners, the Regional Service Manager establishes consistent processes, develops service leadership, removes operational barriers, and ensures each branch has the people, tools, capacity, and accountability necessary to meet customer commitments and achieve company objectives.

KEY RESPONSIBILITIES

Regional Service Leadership & Execution

  • Lead service operations across all assigned East Region branches and provide direct leadership, coaching, and accountability to Branch Service Managers.
  • Establish consistent service standards, operating procedures, performance expectations, and management routines across the region.
  • Translate company objectives into branch-level action plans and ensure service priorities are executed safely, efficiently, and consistently.
  • Conduct regular branch reviews to evaluate performance, identify barriers, and establish corrective action plans with clear ownership and timelines.

Service Operations & Workflow Management

  • Standardize repair-order management, estimating, work authorization, scheduling, dispatch, documentation, quality control, invoicing, and work-order closure practices.
  • Monitor shop and field-service capacity, backlog, work in process, aging, cycle time, and schedule adherence to improve throughput and equipment uptime.
  • Ensure labor, tooling, facilities, service vehicles, and technical resources are aligned with customer demand and branch growth plans.
  • Drive timely communication with customers regarding equipment status, repair scope, cost changes, completion dates, and service-related concerns.

Financial Performance & KPI Management

  • Own regional service performance and partner with Branch Service Managers to achieve revenue, gross profit, expense, and operating-income objectives.
  • Develop annual service budgets, staffing plans, capital requests, and performance forecasts in coordination with branch and company leadership.
  • Establish and monitor KPIs including productivity, efficiency, proficiency, effective labor rate, technician utilization, WIP aging, rework, warranty recovery, and customer satisfaction.
  • Analyze performance variances, identify root causes, and implement corrective actions that improve labor recovery, cost control, and profitability.

Customer, OEM & Cross-Functional Support

  • Serve as the escalation point for significant customer concerns, repeat repairs, technical issues, and service commitments requiring regional support.
  • Maintain productive relationships with refuse, vacuum, environmental, commercial-truck, and heavy-equipment OEMs to improve technical support, training, warranty recovery, and issue resolution.
  • Partner with Parts, Sales, Rental, Used Equipment, Warranty, and Operations leaders to coordinate resources and deliver a consistent customer experience.

Service Leadership & Workforce Development

  • Recruit, develop, evaluate, and retain effective Branch Service Managers, supervisors, foremen, technicians, and service-support personnel.
  • Establish succession plans and structured development programs for service leadership and technical employees across the region.
  • Evaluate staffing levels, skill gaps, training needs, and compensation requirements to support current demand and future growth.

Safety, Quality & Continuous Improvement

  • Ensure compliance with OSHA requirements, company safety policies, environmental requirements, and applicable service and repair standards.
  • Promote a safety-first culture through leadership visibility, inspections, training, incident follow-up, and consistent accountability.
  • Reduce repeat repairs, comebacks, and avoidable warranty expense through root-cause analysis, repair-quality controls, and standardized technical practices.
  • Lead continuous-improvement initiatives involving service systems, reporting, facility layout, tooling, workflow, and operating procedures.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

QUALIFICATIONS/EXPERIENCE ENVIRONMENT

  • Bachelor's degree in Business, Operations or a related field preferred; equivalent service-management experience may be considered.
  • 10+ years of progressive service experience in refuse, vacuum, environmental, commercial-truck, heavy-equipment, or industrial-equipment operations.
  • Minimum of 5 years of leadership experience managing service managers, multiple service locations, or geographically dispersed technical teams.
  • Demonstrated responsibility for service-department financial performance, including budgeting, labor recovery, cost control, forecasting, and KPI management.
  • Strong command of shop and field service, diagnostics, repair planning, warranty, diesel and truck systems, hydraulics, electrical systems, and customer escalation.
  • Proven success developing managers, standardizing multi-location processes, and using ERP systems, Microsoft Office, dashboards, and financial analysis to improve performance.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

  • Work is performed in office, service-shop, yard, and customer-site environments with exposure to moving equipment, noise, weather, grease, and other industrial conditions.
  • Ability to walk service facilities, inspect equipment, climb steps or ladders when necessary, and remain on the shop floor for extended periods.
  • Ability to occasionally lift, carry, or move items weighing up to 50 lbs.
  • Required to wear appropriate personal protective equipment and comply with all site-specific safety requirements.

TRAVEL AND SCHEDULE EXPECTATIONS

  • Based in Fort Worth, TX, with regular travel, generally 30%-50%, is required among East Region branches, customer locations, OEM facilities, and company meetings.
  • Standard Monday-Friday schedule with flexibility for early mornings, extended hours, overnight travel, and urgent customer or operational needs.
  • A valid driver's license and the ability to meet company vehicle-insurability requirements are required.

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