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Service Manager Jobs in Santa Rosa, CA (NOW HIRING)

Midas

Shop service writer

Napa, CA · On-site

$20 - $25/hr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

AccentCare

Client Service Coordinator

Petaluma, CA · On-site

$26 - $27/hr

Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees Our Investment in You Caring for others starts with ...

Midas

Shop service writer

Napa, CA · On-site

$20 - $25/hr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Trek Bikes

Service Tech / Advisor

Santa Rosa, CA

$18 - $22/hr

When the Service Manager is not available, you are the face of the department to customers. We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll ...

Macy's

Manager, Sales and Customer Service

Santa Rosa, CA · On-site

$61K - $103K/yr

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper ...

Macy's

Manager, Sales and Customer Service

Santa Rosa, CA · On-site

$61K - $103K/yr

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Santa Rosa, CA

Service Manager information

See Santa Rosa, CA salary details

$36.1K

$76.5K

$129.6K

How much do service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service manager in Santa Rosa, CA is $76,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Santa Rosa, CA?

The most popular types of Service jobs in Santa Rosa, CA are:

What are popular job titles related to Service Manager jobs in Santa Rosa, CA?

For Service Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Service Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Service Manager jobs?

Cities near Santa Rosa, CA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,501 per year, or $36.8 per hour.

Service Account Manager (North Bay Area)

Air Systems Service and Construction

Santa Rosa, CA • On-site

Full-time

Re-posted 20 hours ago

Job description

Job Type
Full-time
Description
The Service Account Manager is responsible for developing and expanding business with existing and new commercial accounts that span multiple territories. The Account Manager is responsible for account management for existing accounts assigned to them as well as selling new accounts in the markets approved by the Company. The Account Manager will have a commanding knowledge of all our offerings and be extremely knowledgeable about our service offerings. The Account Manager is responsible for carrying out the Company Vision, creating new leads, and meeting assigned goals.
DUTIES & RESPONSIBILITIES
  • Adhere to current Air Systems' (ASSC) policies and procedures as contained in the company's Employee Handbook.
  • Maintain all targeted leads and sales activities in Pipedrive.
  • Create new market share by selling ASSC's services to targeted new and existing commercial customers.
  • Sell add-on services to existing customers, amend existing customer agreements to meet the Company and customers' expectations as needed.
  • Renew existing customer agreements.
  • Drive wider and deeper account penetration with new and existing accounts through frequent proactive contacts.
  • Contact and secure new account business and maintain existing business through:
  • Contact accounts both in person, email and by phone.
  • Represent the company at trade shows as directed by Sales Manager
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Establish call plans and customer follow-up strategies.
  • Follow up with prospects on a frequent and timely basis.
  • Maintain an in-depth knowledge of ASSC's services and customer issues and needs through in-house training, networking and research.
  • Obtain referrals and work with Centers of Influence.
  • Process proposals, new customer set-ups and complete all paperwork in accordance with approved and standardized procedures.
  • Conduct new customer kickoff meetings by contacting customer, Service Manager, and assigned technician to notify all parties involved of ASSC's policies and educated internal staff of contract inclusions and exclusions and to familiarize technician with customer information and building logistics prior to going to the building.
  • Assist Service Dispatchers with updating current customer information.
  • Assist Billing with invoice issues and collections as needed.
  • Attend association meetings, Company meetings, and sales meeting as required.

Depending on Experience
Salary Range: 100,000 - 175,000
Requirements
ASSC EMPLOYEE BEHAVIOR DRIVERS
  • ASSC Employees are excellent communicators. They listen and they respond. (they do not react.) They are clear in their language.
  • ASSC Employees are customer focused. Both internal and external. They work to create the right processes and environments that support the customer.
  • ASSC Employees build new skills. They are always seeking, adding, and honing new and existing skills.
  • ASSC Employees improve the system they work in. They work hard to create successful environments, processes, and systems.
  • ASSC Employees perform outside of their job title. They do what needs to be done to achieve success despite what is or is not in their job description.
  • ASSC Employees follow through. They do what they say they will do.
  • ASSC Employees become company smart. They understand the ins and outs of ASSC. They understand and uphold the company mission statement.

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