ZipRecruiter

Log In

1

Service Manager Jobs in Santa Rosa, CA (NOW HIRING)

Midas

Automotive Service Manager

Napa, CA · On-site

$20 - $26/hr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Burlington

Operations Service Manager

Santa Rosa, CA · On-site

$24.35 - $32.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

24 Hour Fitness

Sales and Service Manager

Petaluma, CA · On-site

JOB SUMMARY The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of ...

next page

Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Santa Rosa, CA

Service Manager information

See Santa Rosa, CA salary details

$36.1K

$76.5K

$129.6K

How much do service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for service manager in Santa Rosa, CA is $76,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $88,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Santa Rosa, CA? The most popular types of Service jobs in Santa Rosa, CA are:
What are popular job titles related to Service Manager jobs in Santa Rosa, CA? For Service Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Santa Rosa, CA look for? The top searched job categories for Service Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Service Manager jobs? Cities near Santa Rosa, CA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,501 per year, or $36.8 per hour.
Automotive Service Manager

Automotive Service Manager

Midas

Napa, CA • On-site

$20 - $26/hr

Other

PTO

Posted 10 days ago

Midas rating

5.4

Company rating: 5.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

307th of 361 rated vehicle maintenance

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
  • Supervise up to ten employees
  • Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned

Qualifications
  • A minimum of 2 years of store or service manager experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid driver's license

Compensation: $20.00 - $26.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

What Midas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply