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Service Manager Jobs in Salisbury, MD (NOW HIRING)

Pohanka of Salisbury

Service Manager

Salisbury, MD

Do you excel at building customer trust and motivating a high-performing team? We're searching for an experienced Automotive Service Manager to join our growing dealership and drive our service ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Pohanka of Salisbury

Service Manager

Salisbury, MD

Do you excel at building customer trust and motivating a high-performing team? We're searching for an experienced Automotive Service Manager to join our growing dealership and drive our service ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Pohanka of Salisbury

Service Manager

Salisbury, MD · On-site

Do you excel at building customer trust and motivating a high-performing team? We're searching for an experienced Automotive Service Manager to join our growing dealership and drive our service ...

Pohanka of Salisbury

Service Manager

Salisbury, MD

Do you excel at building customer trust and motivating a high-performing team? We're searching for an experienced Automotive Service Manager to join our growing dealership and drive our service ...

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Service Manager information

See Salisbury, MD salary details

$32.6K

$69.1K

$117K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Salisbury, MD is $69,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Salisbury, MD?

The most popular types of Service jobs in Salisbury, MD are:

What are popular job titles related to Service Manager jobs in Salisbury, MD?

For Service Manager jobs in Salisbury, MD, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Salisbury, MD look for?

The top searched job categories for Service Manager jobs in Salisbury, MD are:

What cities near Salisbury, MD are hiring for Service Manager jobs?

Cities near Salisbury, MD with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Salisbury, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,097 per year, or $33.2 per hour.

Service Manager

Pohanka of Salisbury

Salisbury, MD

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Pohanka Automotive Group of Salisbury Maryland Located in the Eastern Shore

Are you a dynamic leader with a passion for the automotive industry? Do you excel at building customer trust and motivating a high-performing team? We’re searching for an experienced Automotive Service Manager to join our growing dealership and drive our service department to new heights!

Key Responsibilities

- Oversee daily operations of the service department to ensure efficiency and profitability

- Lead, coach, and develop a team of service advisors and technicians

- Deliver exceptional customer service, resolve concerns, and foster lasting relationships

- Monitor and achieve departmental goals for sales, productivity, and customer satisfaction

- Manage scheduling, workflow, and inventory to ensure timely and quality repairs

WHY WORK HERE:

  • Time Magazine National Quality Dealer Award Winner
  • The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
  • Distinguished Service Citation from the Automotive Hall of Fame 

WE OFFER:

  • Medical, Dental
  • Life and Disability
  • 401K with Company Contribution
  • Paid Vacation
  • Paid Personal Leave
  • Paid Holidays
  • Bonus Programs
  • Vehicle Purchase Programs

ADDITIONAL RESPONSIBILITIES:

  • Ensure that customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Spend quality time building relationships with the customers

REQUIREMENTS:

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! 

Apply