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Service Manager Jobs in Ridgefield, WA (NOW HIRING)

Veolia

Service Transportation Manager

Washougal, WA · On-site

The Service Transportation Manager should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers. The Service Transportation Manager should have an ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Journal-Graphics-Inc

CSR MANAGER

Portland, OR · On-site

$65 - $75/hr

Manage a small account base while maintaining high service standards * Align with leadership on scheduling and production priorities * Ensure outbound flow aligns with customer requests while meeting ...

OBRIEN AUTO GROUP

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

SUBARU OF PORTLAND

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

O'Brien Auto Group

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

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All JobsService JobsService Manager JobsService Manager Jobs in Ridgefield, WA

Service Manager information

See Ridgefield, WA salary details

$35K

$74.2K

$125.7K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in Ridgefield, WA is $74,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ridgefield, WA?

The most popular types of Service jobs in Ridgefield, WA are:

What job categories do people searching Service Manager jobs in Ridgefield, WA look for?

The top searched job categories for Service Manager jobs in Ridgefield, WA are:

What cities near Ridgefield, WA are hiring for Service Manager jobs?

Cities near Ridgefield, WA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Ridgefield, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,245 per year, or $35.7 per hour.

Customer Service Manager- CCLI (Vancouver, WA)

Christian Copyright Licensing International

Vancouver, WA • On-site

$90 - $105/hr

Other

Posted 29 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Vancouver, WA, US

4 days ago Requisition ID: 1510

Salary Range: $90,000.00 To $105,000.00 Annually

Christian Copyright Licensing International (CCLI) is seeking a Customer Service Manager to join our team in Vancouver, WA. In this role, you will lead and optimize customer service operations across The CCLI Group. This position is responsible for delivering high-quality, consistent customer experience, driving operational excellence, and developing a high-performing, engaged team.

The Customer Service Manager oversees daily service delivery, licensing operations, and customer communications, while using data and cross-functional collaboration to improve customer satisfaction, retention, and overall business performance. As a member of the management team, this role contributes to strategic planning and continuous improvement initiatives across the organization.

What You Will Be Doing:
  • Lead, coach, and develop supervisors and frontline representatives, including recruitment, onboarding, training, succession planning, and leadership development.
  • Oversee daily customer service operations and foster a customer-first culture that is focused on service excellence and accountability across our North America operations.
  • Manage workforce planning, scheduling, and employee performance to ensure team effectiveness and engagement.
  • Establish and achieve department service goals and performance targets by ensuring timely, accurate, and professional responses to all customer interactions by both phone and email.
  • Ensure accurate and timely processing of license applications, renewals, and payments.
  • Manage escalation processes and resolve complex or high-impact customer issues.
  • Maintain accurate tracking and documentation of customer communications and transactions.
  • Maintain and update the Customer Service Knowledge Base, ensuring it is accurate and complete.
  • Maintain compliance with internal policies and industry standards along with operational accuracy in licensing systems, records, and reporting.
  • Lead continuous improvement initiatives by optimizing processes, systems, technologies, and customer data workflows to improve efficiency, scalability, and service quality.
  • Define, monitor, and report on key performance indicators; analyze operational performance and provide actionable insights and recommendations to executive leadership.
  • Maintain operational accuracy in licensing systems, records, and reporting.
  • Partner with Marketing, Sales, Finance, Product, and other stakeholders to improve the end-to-end customer experience.
  • Develop and implement customer service strategies aligned with organizational goals, serve as the voice of the customer, and collaborate cross-functionally to improve customer retention, loyalty, product adoption, and revenue growth.
  • Prepare and manage the department budget, including forecasting and cost control.
  • Participate in leadership meetings, contributing to company-wide planning and policy development.
  • Other duties and special projects as assigned.
What Makes You Qualified:
  • Bachelor’s degree in Business Administration, Communications, Management, or a related field preferred.
  • 7+ years of customer service experience.
  • 3+ years in a management role.
  • Experience leading remote team members.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and conflict-resolution abilities.
  • Strategic thinking with strong business and financial acumen.
  • Data-driven decision-making and analytical mindset.
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