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Service Manager Jobs in Ridgefield, WA (NOW HIRING)

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Dtna

Field Service Engineering Manager

Portland, OR · On-site

$128K - $164K/yr

Inside the Role Fleet Service Manager for National Account fleets in Iowa and Wisconsin, supporting all service-related functions including warranty and business reviews, daily fleet uptime and ...

SUBARU OF PORTLAND

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

O'Brien Auto Group

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

OBRIEN AUTO GROUP

SERVICE BOOKER

Portland, OR · On-site

$19/hr

Involve service manager or assistant service manager in cases where documentation is not correct on hard copy of repair order. * Apply discounts to repair order only when correct coupon is attached ...

ASM

Manager II, Field Service

Hillsboro, OR · On-site

As a Service Manager at ASM , you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support ...

ASM

Manager II, Field Service

Hillsboro, OR · On-site

As a Service Manager at ASM , you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support ...

Transdev

Service Supervisor

Portland, OR · On-site

$30.25 - $41.44/hr

Service Supervisor Transdev in Portland, OR is hiring a Service Supervisor. The Service Supervisor ... Respond to operational emergencies and manage response and front-line reporting to senior ...

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All JobsService JobsService Manager JobsService Manager Jobs in Ridgefield, WA

Service Manager information

See Ridgefield, WA salary details

$35K

$74.2K

$125.7K

How much do service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service manager in Ridgefield, WA is $74,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Ridgefield, WA? The most popular types of Service jobs in Ridgefield, WA are:
What job categories do people searching Service Manager jobs in Ridgefield, WA look for? The top searched job categories for Service Manager jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Service Manager jobs? Cities near Ridgefield, WA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Ridgefield, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $74,245 per year, or $35.7 per hour.

Warranty Service Manager - Future Opportunities

David Weekley Homes

Portland, OR

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

David Weekley Homes rating

6.9

Company rating: 6.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Description

Future Opportunities

David Weekley Homes is seeking a Warranty Service Manager to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers (WSM's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  WSM's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro area and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities:

  • Coordinate and schedule all repairs with contractors and customers
  • Follow up, inspect and ensure completion of all repairs
  • Hold subcontractors accountable for results
  • Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
  • Manage your budget
  • Perform minor repairs as needed
  • Handle multiple tasks, as well as projects, within designated timeframes
  • The ability to say "no" and overcome objections in a professional manner
  • Responsible for achieving high levels of customer satisfaction
Qualifications
  • A positive attitude and good social/interpersonal skills are essential
  • Must be able to deal with and remain calm in confrontational situations and deal with negativity
  • Previous experience in the home building industry and/or some home repair experience is helpful
  • Previous experience in a customer service environment
  • Demonstrate exceptional listening and communications skills 
  • Follow up and follow through consistently to deliver outstanding service
  • Have excellent time management, organizational and scheduling skills
Additional Information

.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. 

We offer an excellent benefits package that includes:

  • Health Insurance - Medical, Dental and Vision
  • 401k and discretionary 8% match
  • Employee Stock Ownership Plan
  • Profit Sharing
  • Vacation, Paid Holidays, plus PTO
  • New Home Discount for Team Member and Family
  • College Scholarship Program
  • Community Outreach
  • Sabbaticals
  • And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

What David Weekley Homes employees say

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