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Service Manager Jobs in Reno, NV (NOW HIRING)

Goettl

HVAC Service / Sales Manager

Reno, NV · On-site

$70K - $75K/yr

We Do Things The Right Way, Not The Easy Way ® - and the HVAC Service Manager is the person who holds that standard at the service level every single day. You're not just overseeing techs. You're ...

New

Atlas Copco Group

Service Technician

Reno, NV · On-site

$29 - $36/hr

You will report to the Service Manager. * You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low ...

Atlas Copco

Service Technician

Reno, NV · On-site +1

$29 - $36/hr

You will report to the Service Manager. * You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low ...

UFCU

Manager Member Sales and Service

Reno, NV · On-site

General Summary (What is done and why) The Manager Member Sales & Service Center provides leadership, daily supervision, and coaching to Member Sales and Service Center staff. Responsible for ...

United Nissan of Reno

Service Porter

Reno, NV · On-site

$15 - $18/hr

Service Manager Position Summary: The Lot Attendant/Porter is responsible for maintaining a clean and well organized Service Department, service parking and Customer drive-through area, test driving ...

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Service Manager information

See Reno, NV salary details

$32.9K

$69.8K

$118.2K

How much do service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service manager in Reno, NV is $69,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Reno, NV?

The most popular types of Service jobs in Reno, NV are:

What are popular job titles related to Service Manager jobs in Reno, NV?

For Service Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Reno, NV look for?

The top searched job categories for Service Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Manager jobs?

Cities near Reno, NV with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,765 per year, or $33.5 per hour.

HVAC Service / Sales Manager

Las Vegas Peach LLC

Reno, NV

$70K - $75K/yr

Full-time

Posted yesterday

New

Job description

Great diagnostics start with great leadership. That’s the job.

Role pays $70K–$75K base salary plus a bonus plan.

Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way® — and the HVAC Service Manager is the person who holds that standard at the service level every single day.

You’re not just overseeing techs. You’re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn’t. You report to the Operations Manager and work across scheduling, quality control, training, and customer satisfaction.

Why Goettl:

  • Salaried, full-time — exempt position with stable, predictable income
  • Work virtually (from branch office) alongside experienced service teams in a high-volume, year-round market
  • Real authority to coach, train, and improve the team around you
  • Full benefits: medical, dental, vision, 401(k) match
  • Weekly pay

What You’ll Do:

  • Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
  • Drive accountability for first-time fix rates and accurate service recommendations
  • Monitor technician performance on service calls and provide real-time coaching when it’s needed
  • Mentor technicians to sharpen their troubleshooting and customer communication skills
  • Analyze service call data to identify trends, training gaps, and areas to improve
  • Lead weekly technician training sessions
  • Ensure technicians follow the five-step process on every call
  • Conduct “happy calls” to verify customer satisfaction and catch issues after they escalate
  • Run rehash calls on unsold proposals to maximize conversion and build customer trust
  • Conduct compliance calls to verify service integrity and adherence to Goettl standards
  • Collaborate with scheduling and other departments to optimize technician efficiency
  • Communicate marketing campaigns and promotions to the service team

What We Need:

  • Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it
  • Experience with ServiceTitan or comparable field service management software
  • 3+ years in the home services industry, with experience in a leadership or senior technical role preferred
  • Working knowledge of HVAC diagnostics, service call structure, and repair best practices
  • Strong leadership skills with a clear focus on coaching and developing technicians
  • Knowledge of sales process and proposal follow-up strategy
  • Excellent communication skills — you can deliver direct feedback and still keep the team moving forward
  • Strong conflict resolution and decision-making skills
  • Comfortable working under pressure and managing multiple priorities
  • OSHA-10 certification
  • High school diploma or equivalent

If raising the bar is how you naturally operate, you’ll fit right in.

Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces

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