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Service Director Jobs in Reno, NV (NOW HIRING)

Amperesand

Head Of Service

Reno, NV · On-site

Stand up service engineering, field service and commissioning, technical support, service ... Direct experience with grid-connected equipment in commercial, industrial or utility environments ...

Compass Group

DINING SERVICES DIRECTOR

Sparks, NV · On-site

$68K - $78K/yr

We're rooted in the belief that empowering our teams leads to exceptional service and better ... Job Summary Job Summary: Working as a Director of Dining Services , you are responsible for ...

Compass Group

DINING SERVICES DIRECTOR

Sparks, NV · On-site

$68K - $78K/yr

We're rooted in the belief that empowering our teams leads to exceptional service and better ... Job Summary Job Summary: Working as a Director of Dining Services , you are responsible for ...

Compass Group

DINING SERVICES DIRECTOR

Sparks, NV · On-site

$68K - $78K/yr

We're rooted in the belief that empowering our teams leads to exceptional service and better ... Job Summary Job Summary: Working as a Director of Dining Services , you are responsible for ...

Nations Finest

Site Director

Reno, NV · On-site

$75K - $110K/yr

Residential Services Director or Supportive Services Director Salary Range: $75,000 to $110,000 (depends on location and qualifications) Nation's Finest is a Veterans' services non-profit operating ...

Nation's Finest

Site Director

Reno, NV · On-site

$75K - $110K/yr

Residential Services Director or Supportive Services Director Salary Range: $75,000 to $110,000 (depends on location and qualifications) Nation's Finest is a Veterans' services non-profit operating ...

Trinity Services Group

Food Service Worker

Reno, NV

$19/hr

You will report to a Food Service Director. This position is located onsite inside of a jail/correctional facility. Our ideal Food Service Worker excels at the following: * Passionate about food and ...

Trinity Services Group

Food Service Worker

Reno, NV

$19/hr

You will report to a Food Service Director. This position is located onsite inside of a jail/correctional facility. Our ideal Food Service Worker excels at the following: * Passionate about food and ...

Trinity Services Group

Food Service Worker

Reno, NV · On-site

$19/hr

You will report to a Food Service Director. This position is located onsite inside of a jail/correctional facility. Our ideal Food Service Worker excels at the following: * Passionate about food and ...

Prime Healthcare

Director of Surgical Services

Reno, NV · On-site

$122K - $154K/yr

Director of Surgical Services is responsible for direction of patient care in the operative environment. The Director manages the staff members in the Ambulatory Surgery, Surgery and PACU Departments.

Sedgwick

RN Crisis Care Triage

Carson City, NV · On-site

Maintains communication with the customer, Client Service Director, and Claims Examiner providing timely updates on changes in injured worker status and FCM estimated time of arrival. * Communicates ...

New

Park Place Assisted Living

Cook

Reno, NV

$14 - $18.75/hr

Orders, receives, and rotates stock in conjunction with the Food Service Director. Reads and follows recipes to ensure consistency of the product. Prepares and serves food items for breakfast, lunch ...

Park Place Assisted Living

Cook

Reno, NV · On-site

$14 - $18.75/hr

Orders, receives, and rotates stock in conjunction with the Food Service Director. Reads and follows recipes to ensure consistency of the product. Prepares and serves food items for breakfast, lunch ...

Park Place Assisted Living

Caregiver

Reno, NV · On-site

$14.25 - $18/hr

Orders, receives, and rotates stock in conjunction with the Food Service Director. Reads and follows recipes to ensure consistency of the product. Prepares and serves food items for breakfast, lunch ...

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Service Director information

See Reno, NV salary details

$30.4K

$102.4K

$174K

How much do service director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service director in Reno, NV is $102,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Reno, NV?

The most popular types of Service jobs in Reno, NV are:

What job categories do people searching Service Director jobs in Reno, NV look for?

The top searched job categories for Service Director jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Director jobs?

Cities near Reno, NV with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,372 per year, or $49.2 per hour.

Head Of Service

Amperesand

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Company Overview: 
 
Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources - including solar, gas, and batteries - at a massive scale. And yet the power infrastructure behind our latest mega-projects hasn't meaningfully changed in nearly 100 years. Supply chains for today's infrastructure equipment can't match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance. We've built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that's now ready for commercial deployment. Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow's most demanding energy consumers. Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world. Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company. With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale. 
 
Join us in building the power foundation of the future!
 
Responsibilities :

Own Amperesand's service strategy. Define the offering, service tiers, coverage model, and response and restoration commitments. 

Credibility Signal. Engage with prospective customers during due diligence to drive confidence in Amperesand's product support capabilities.
Build the organization. Stand up service engineering, field service and commissioning, technical support, service operations, spare parts and logistics, and warranty administration. Own headcount and capacity planning tied to install-base growth and contractual obligations.
Set the in-house versus outsourced model. Decide which capabilities are strategic and retained, and build, qualify, certify, and manage the third-party service provider network that delivers the rest. Own the training and certification program for technicians.
Own the service P&L. Revenue, cost structure, and margin, plus the investment case for building the organization ahead of revenue. 
 Make the MSA a real product. Define the tiered MSA portfolio build the underlying cost model so every commitment is fully costed and recoverable.
Stand up the service ticketing system. Select and implement the system of record for field issues from scratch - case taxonomy, severity model, SLA clocks and escalation, integration with CRM and ERP and the customer portal, and adoption across internal teams and partners.
Run the service review for executive leadership. Service issues Pareto, component failure Nevada charts and cohort reliability analysis, top-issue status and correctiveaction closure, fleet performance against contractual commitments, and service financial results.
Drive design for serviceability. Act as the service voice in specifications and design reviews. Qualifications.
10+ years in service, aftermarket, or field operations for electrical or electromechanical equipment, including 5+ years leading teams and managers.
BS in electrical or mechanical engineering, or equivalent demonstrated technical depth. 
Direct experience with grid-connected equipment in commercial, industrial or utility environments - utility-scale PV or BESS inverters and power conversion systems, or adjacent capital equipment such as large UPS, motor drives, medium-voltage switchgear, transformers, turbines, or equivalent. 
Track record building a service function or major new service capability from the ground up.
Ownership of a service or aftermarket P&L, including building cost models and pricing service contracts profitably. 
Hands-on experience designing, pricing, negotiating, and delivering against MSAs, LTSAs, or availability-guarantee agreements, and working with outside counsel on service and warranty terms. 
Fluency in reliability and quality methods, with the ability to build the analysis directly: Pareto, Nevada and cohort failure charts, MTBF and MTTR, Weibull, FMEA, and 8D rootcause corrective action. 
Demonstrated influence over product design for serviceability, with specific examples and the field outcomes that resulted. Executive-level communication - able to present fleet performance, service risk, and financial results to a C-suite and board audience and withstand scrutiny.
 
Willingness to travel 10% to customer sites, partners, and manufacturing, including international travel as the business expands. Salary and Benefits Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options. 
 
Pay Disclosure & Benefits Compensation will be determined based on experience, location, and other factors permitted by law. The benefits outlined below apply exclusively to employees located in the United States. Competitive Salary + Incentive Stock Options Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire Company paid Basic Life, AD&D, short-term and long-term disability insurance 401k retirement savings plan through Empower Employees receive paid time off (PTO), paid sick days, and paid company holidays Commuter Benefits 100% paid maternal leave (12 weeks) and paternal leave (6 weeks) Singapore-based employees receive benefits in accordance with local government provisions.
 
Equal Employment Opportunity
Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
 

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