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Service Director Jobs in Reno, NV (NOW HIRING)

WellQuest Corporate

AL Med-Tech

Minden, NV · On-site

$20.50 - $21/hr

Health Services Director or Journey Program Director, as assigned. * . At the direction of the Health Services Director or Journey Program Director, coordinate medication services with resident ...

WellQuest Corporate

AL Med-Tech

Carson City, NV · On-site

$19 - $21/hr

Health Services Director or Journey Program Director, as assigned. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBLITIES The essential duties and responsibilities described below are representative of ...

WELLQUEST LIVING LLC

Journey Med-Tech

Carson City, NV · On-site

$19 - $21/hr

Health Services Director or Journey Program Director, as assigned. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBLITIES The essential duties and responsibilities described below are representative of ...

El Super

Store Director/Director de Tienda

Reno, NV · On-site

$80K/yr

They work with corporate management, department heads, associates, and vendors in driving sales and ensuring high levels of customer service. The Store Director in Training will act as a role model ...

WELLQUEST LIVING LLC

AL Med-Tech

Minden, NV · On-site

$20.50 - $21/hr

Health Services Director or Journey Program Director, as assigned. * . At the direction of the Health Services Director or Journey Program Director, coordinate medication services with resident ...

Albertsons

Store Director

Kings Beach, CA · On-site

The Store Director is responsible for making store-level decisions on hiring, training ... Demonstrated prior customer service and supervisory skills or related experience. * Strong ...

Naphcare, Inc.

Medical Director

Reno, NV · On-site

Leading efforts to evaluate the quality and effectiveness of healthcare services * Coordinating ... to manage and direct medical team * Knowledge of applicable laws, regulations, and industry ...

Naphcare, Inc.

Medical Director

Reno, NV · On-site

Leading efforts to evaluate the quality and effectiveness of healthcare services * Coordinating ... to manage and direct medical team * Knowledge of applicable laws, regulations, and industry ...

NaphCare

Medical Director

Reno, NV

Leading efforts to evaluate the quality and effectiveness of healthcare services * Coordinating ... to manage and direct medical team * Knowledge of applicable laws, regulations, and industry ...

Naphcare, Inc.

Medical Director

Reno, NV · On-site

Leading efforts to evaluate the quality and effectiveness of healthcare services * Coordinating ... to manage and direct medical team * Knowledge of applicable laws, regulations, and industry ...

Naphcare, Inc.

Medical Director

Reno, NV · On-site

Leading efforts to evaluate the quality and effectiveness of healthcare services * Coordinating ... to manage and direct medical team * Knowledge of applicable laws, regulations, and industry ...

Reno-Sparks Indian Colony

Housing Director

Sparks, NV · On-site

$101K - $125K/yr

... service excellence. With a competitive salary range of $101,732.80 - $125,122 annually, this ... The Director develops strategic responses to operational challenges, revises procedures as ...

Reno-Sparks Indian Colony

Housing Director

Sparks, NV · On-site

$101K - $125K/yr

... service excellence. With a competitive salary range of $101,732.80 - $125,122 annually, this ... The Director develops strategic responses to operational challenges, revises procedures as ...

City of Sparks, NV

Preschool Director

Sparks, NV · On-site

$61K - $77K/yr

The Preschool Director is responsible for executing and handling the full range of preschool ... Civil Service Testing : This position requires a Civil Service Exam which is a Training and ...

City of Sparks

Preschool Director

Sparks, NV · On-site

$61K - $77K/yr

The Preschool Director is responsible for executing and handling the full range of preschool ... Civil Service Testing: This position requires a Civil Service Exam which is a Training and ...

Sevita

Program Director

Carson City, NV · On-site

$49K/yr

REM Community Services, a part of the Sevita family, provides community-based services for ... Program Director, IDD Services Have you been looking for a fantastic role to continue your career ...

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All JobsService JobsService Director JobsService Director Jobs in Reno, NV

Service Director information

See Reno, NV salary details

$30.4K

$102.4K

$174K

How much do service director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service director in Reno, NV is $102,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Reno, NV?

The most popular types of Service jobs in Reno, NV are:

What job categories do people searching Service Director jobs in Reno, NV look for?

The top searched job categories for Service Director jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Director jobs?

Cities near Reno, NV with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,372 per year, or $49.2 per hour.

AL Med-Tech

WellQuest Corporate

Minden, NV • On-site

$20.50 - $21/hr

Full-time

Re-posted 24 days ago

Job description

Summary
The Medication Technician is responsible for the safe administration of medications to residents as ordered by the attending physician, under the direction of the attending physician, and Health Services Director and in accordance with established nursing standards, the policies, procedures and practices of the property, and the requirements of the state. Responsible for maintaining a current accounting of all medications residents are taking and the documentation required for that process. Responsible to report all change in status of residents as it relates to assisting with medications. Reports to: Health Services Director or Journey Program Director, as assigned.
  • . At the direction of the Health Services Director or Journey Program Director, coordinate medication services with resident, pharmacy and physician. Prior to resident's arrival, inform the local pharmacy of the medication needs of new residents, verify medications and proper dosages with physician. Medication is not to be dispensed until verification with physician is complete.
  • Order additional medications as needed and directed by the Health Services Director or Journey Program Director. .
  • Track all orders for medication changes and/or refills. . Report to the Health Services Director or Journey Program Director any changes in medication order for residents, residents requiring extra services on a continual basis, and any changes in resident physical or mental status.
  • Assist the Resident Services Director in maintaining and providing accurate and inclusive records on all residents. This may include the completion of Medication Administration Record (MAR) duplicate sheets for any changes in a particular resident's medication, performing monthly audits/checks on all residents' charts, assisting with the processing of a new resident's paperwork, filing and maintaining resident files in a professional manner.
  • . As requested, maintain an inventory of all department supplies. Notify the Health Services Director or Journey Program Director timely and/or place supply orders, with a supervisor's approval, when supply levels reach a pre-designated threshold.
  • As directed, act as the main point of contact for physicians, family members and vendors in the absence of the Health Services Director or Journey Program Director.
  • . At the direction of the Health Services Director or Journey Program Director, assist with department scheduling including covering call-offs, vacations and the elimination of overtime.
  • . As required, update the Caregiver Monthly Assignment Journal, Medication Technician Med List and 24 Hour Communication Log.
  • . Assists residents with their daily medications, treatments and resident care as assigned and within the scope of practice, policy and procedures and Title 22 Regulations.
  • . Observe and verify that medication is ingested or applied as directed. Document any instance where prescribed medication is not administered, including reason(s) for refusal and notify supervisor and/or Executive Director.
  • . Maintain accurate, complete and confidential resident medication and care records according to established procedure and state law.
  • . Keep medicine carts and areas orderly, clean and appropriately stocked and locked. Maintain upkeep and cleanliness of medicine carts and medication rooms.
  • . Assist medication aides and caregivers in the performance of their job and assume caregiver activities when needed.
  • . Participate in and complete narcotic count at beginning and end of each shift. Report any and all discrepancies to Health Services Director or Journey Program Director immediately.
  • . Prepare medication for distribution to residents as per the company's Medication Policy.
  • . Carry a radio and/or pager as directed by supervisor to ensure prompt response to resident issues.
  • . Be familiar with the meaning and usage of common medical abbreviations, symbols and terms relative to the administration of medications as used by the residence, pharmacists and physicians.
  • . Demonstrate knowledge of infection control, i.e., adequate hand-washing, blood borne pathogens procedures, universal precautions, etc.
  • . Maintain all required licenses/certifications as required by state law.
  • Report occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the property's policies and procedures governing accidents and incidents.
  • Provide support to community's marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
  • Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
  • Encourage teamwork through cooperative interactions with co-workers and other departments.
  • Support a positive and professional image through actions and dress.
  • . Performs other duties consistent with the position as assigned by the Health Services Director or Journey Program Director.

Qualifications
  • High school diploma or equivalent. Successfully completed the Company's Medication Administration Course with a passing grade on the test. Completed all state-required medication training.
  • At least one (1) year experience successfully passing medications. Experience working with elderly clients preferred. Experience with handling medications preferred.
  • Use of standard office equipment, telephone and personal computer.
  • Demonstrates an awareness and concern for resident safety at all times. Ability to make independent decisions and works without supervision. Knows and understands facility fire plan, disaster plan, and safety procedures.
  • Ability to follow written and oral directions. Ability to interact tactfully with residents and family members, staff and general public. Ability to read, write and speak English.
  • Good physical health verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment. Be mobile and able to perform physical requirements of the job.
  • Makes resident satisfaction a high priority. Maintains a positive attitude in all situations. Displays sincere compassion towards older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families.
  • Ability to pass a criminal background check

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